topic Re: Upcoming Changes to our Old Rewards Program in Announcements

Upcoming Changes to our Old Rewards Program

J_PM — Sat, 09 Mar 2024 17:32:30 GMT

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

Re: Upcoming Changes to our Old Rewards Program

golfball — Fri, 08 Mar 2024 23:18:07 GMT

Aw, it's finally happening... it's been a good run.

Re: Upcoming Changes to our Old Rewards Program

hTideGnow — Thu, 07 Mar 2024 15:57:16 GMT

HI @J_PM

I am surprised and I am not surprised.

Surprised that it finally comes, but not surprise that we know it will come one day

But the only good news is that we can still have 5% back with points, still better than other without rewards.

And to all those who are going to loss many points from that, come to the Community and help, get the most out of Community!!

(we need to look on the bright side of everything 🙂 )

Re: Upcoming Changes to our Old Rewards Program

AveragePerson — Wed, 06 Mar 2024 16:33:55 GMT

I guess I'll be retiring my account and switching to another provider.

Re: Upcoming Changes to our Old Rewards Program

hairbag1 — Wed, 06 Mar 2024 16:39:34 GMT

@AveragePerson wrote:
I guess I'll be retiring my account and switching to another provider.

We'll be here when you come back !

Re: Upcoming Changes to our Old Rewards Program

lowb4ller — Wed, 06 Mar 2024 16:49:07 GMT

I'm on a 34$/month plan with -5$ for loyalty and -2$ for pre-authorized payments.

Will the points received on that plan have a 7$ value?

Re: Upcoming Changes to our Old Rewards Program

hTideGnow — Wed, 06 Mar 2024 16:50:10 GMT

HI @AveragePerson you have been long time customers, but you created a new account today and your first post is on this topic 🤔

Re: Upcoming Changes to our Old Rewards Program

AveragePerson — Wed, 06 Mar 2024 16:50:21 GMT

So just to confirm, we lose the $2 autopay and $5 loyalty bonuses?

Re: Upcoming Changes to our Old Rewards Program

golffan — Wed, 06 Mar 2024 16:52:01 GMT

As a show of good will, those with 4 years of service will get 40 points, 5 years 50 points, etcetc.. Right???

If not, gonzo like so many others..

Re: Upcoming Changes to our Old Rewards Program

dwh1 — Wed, 06 Mar 2024 16:56:48 GMT

@AveragePerson Right - but you'll gain points that are 5% of your plan's value every month plus $10 in points every year. You can spend that as 15 points for $15 in plan discounts, or you can buy addons at a discount from their normal price.

Re: Upcoming Changes to our Old Rewards Program

hairbag1 — Wed, 06 Mar 2024 16:53:35 GMT

@lowb4ller wrote:
I'm on a 34$/month plan with -5$ for loyalty and -2$ for pre-authorized payments.
Will the points received on that plan have a 7$ value?

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Upcoming Changes to our Old Rewards Program

Haiggy1 — Wed, 06 Mar 2024 16:57:20 GMT

The new rewards points needs a revamp to more closely match the old one, or else this wouldn't be such a big deal, and people would already have switched.

Re: Upcoming Changes to our Old Rewards Program

hTideGnow — Wed, 06 Mar 2024 16:58:39 GMT

hi @lowb4ller

won't be 7$, just 5% of 34$ in points

Re: Upcoming Changes to our Old Rewards Program

andrewg — Wed, 06 Mar 2024 16:59:43 GMT

Bad move public mobile. This was the only thing keeping many of the legacy customers subscribed. The points system is much worse than the old rewards program, they're not even close. I'm sure the majority of your subscriber base are on the new points system, is it really hurting your bottom line that much to allow customers on the old rewards system to continue with it?

Re: Upcoming Changes to our Old Rewards Program

hTideGnow — Wed, 06 Mar 2024 17:00:38 GMT

HI @golffan

I wish.. but look like no

Re: Upcoming Changes to our Old Rewards Program

hTideGnow — Wed, 06 Mar 2024 17:01:09 GMT

HI @AveragePerson

yup, no more $7, just 5% of what you pay

Re: Upcoming Changes to our Old Rewards Program

zaptor99 — Wed, 06 Mar 2024 17:05:03 GMT

So the thank you gift is a data bonus add-on valid for 150 days. Useless if you're on 5G unlimited plan, and still useless for most of us. The gift should be extra points for being long time customers.

Re: Upcoming Changes to our Old Rewards Program

hTideGnow — Wed, 06 Mar 2024 17:06:29 GMT

HI @zaptor99

how much bonus data you got? i wonder if it is based on plan or length here

Re: Upcoming Changes to our Old Rewards Program

zaptor99 — Wed, 06 Mar 2024 17:09:26 GMT

The bonus data will be applied by Mar 31, they don't say how much. It's in the FAQ on the first post.

Re: Upcoming Changes to our Old Rewards Program

hairbag1 — Wed, 06 Mar 2024 17:09:59 GMT

@hTideGnow wrote:
HI @zaptor99
how much bonus data you got? i wonder if it is based on plan or length here

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points