topic Re: Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted) in Announcements

Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted)

David_J — Sat, 27 Jan 2024 15:24:50 GMT

Update: January 27 | 10:00 AM ET

Everything has been resolved and access to My Account, My Rewards, and the Mobile app have been restored for everyone.

Thank you for your patience.

Hello Community,

We are aware of an ongoing issue that is preventing customers from accessing My Account, My Rewards, and the Mobile app. Rest assured, our teams are working to resolve this and ensure a smooth experience for everyone. Services are not impacted

We appreciate your patience and apologize for the inconvenience. We’ll continue to share updates as they become available.

Thank you.

- The Public Mobile Team

Re: Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted)

softech — Sat, 27 Jan 2024 16:05:50 GMT

Re: Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted)

michael_1991 — Mon, 19 Feb 2024 08:28:00 GMT

Why is it down again?

Re: Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted)

on2wheels — Sun, 25 Feb 2024 18:45:21 GMT

Is this the issue preventing us from updating our Visa card numbers? I had one account suspended because the card number expired last year, and my second account is still functioning but the public mobile site is not accepting the new CIBC Visa card information.

CIBC says it's a vendor problem, the card works fine at retail stores. Please advise.

Re: Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted)

Dwayne123 — Wed, 28 Feb 2024 16:45:53 GMT

The issue is not fixed my phone has not been receiving incoming call since. Feb 25 and it is the Feb 28

Re: Update: Issue Resolved (My Account, My Rewards, and Mobile App access: Service Not Impacted)

LandoBean — Sun, 03 Mar 2024 20:38:48 GMT

Hi Public Mobile Team. I'm a new customer, I just paid my subscription and trying to activate my subscription. I tried to port out my old Fido number. And at the last page your app said the transfer failed and I'm not able to log in to see what's wrong or getting my refund. How do we fix this.