topic Re: Scheduled Maintenance on Jan 22 in Announcements

Scheduled Maintenance on Jan 22

J_PM — Fri, 19 Jan 2024 15:24:02 GMT

Hello Community,

We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window:

January 22 | 12:05 AM EST to 3:00 AM EST or January 21 | 9:05 PM PST to 12:00 AM PST

During this time you will be unable to log into:

My Account | Website or App
PublicMobile.ca will still be available to view.
Community
Community will still be available to view only.
Chatbot
You will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.

Once splash pages are down, you will be able to complete your activation or log into your account.

The Public Mobile Team

Re: Scheduled Maintenance on Jan 22

hTideGnow — Fri, 19 Jan 2024 20:48:16 GMT

thanks @J_PM

Quick question, is this maintenance going to fix the chatbot?? It is still a hit or miss. Many times, people will get error after trying to submit

Re: Scheduled Maintenance on Jan 22

computergeek541 — Fri, 19 Jan 2024 21:33:40 GMT

@hTideGnow wrote:
thanks @J_PM
Quick question, is this maintenance going to fix the chatbot?? It is still a hit or miss. Many times, people will get error after trying to submit

I've never been able to submit a ticket in the chatbot ever since one of the previous updates. It fails every time (different accounts too). Previously, there was also an issue that caused verfiication by Self Serve login to fail (once again, every time for me and that issue was never fixed).

Re: Scheduled Maintenance on Jan 22

Esskp — Sat, 20 Jan 2024 13:32:40 GMT

Are there going to be better plans for existing customers?

Re: Scheduled Maintenance on Jan 22

Quebecpapa — Sun, 21 Jan 2024 19:48:40 GMT

I've never been able to submit a ticket either. The customer support is absent. Not even sure that's legal.

Re: Scheduled Maintenance on Jan 22

eJonavin — Mon, 22 Jan 2024 00:57:36 GMT

Did maintenance started early. 7:57pm EST on Jan 21, and I can't get into My Account.

Re: Scheduled Maintenance on Jan 22

computergeek541 — Mon, 22 Jan 2024 01:02:01 GMT

@eJonavin wrote:
Did maintenance started early. 7:57pm EST on Jan 21, and I can't get into My Account.

Self Serve is still working.

Re: Scheduled Maintenance on Jan 22

Westcoast123 — Mon, 22 Jan 2024 01:54:59 GMT

We zero wifi on Westcoast. No Data!. Calls and text fine but zero internet. 7 people have confirmed.

Re: Scheduled Maintenance on Jan 22

AcceleratorPro — Mon, 22 Jan 2024 04:43:19 GMT

I'm in Saskatchewan. And I think this is affecting me as well. Instead of getting 5G I am getting H+ (so 3G) for speed. Hopefully I'll be back to my paid for speeds sometime soon.

**UPDATE as of about half an hour ago my speed return to 5G so I'm good to go. I hope everyone else is doing as well