topic Re: Latest Updates and Improvements to EverSafe in Announcements

Latest Updates and Improvements to EverSafe

J_PM — Tue, 07 Nov 2023 14:44:59 GMT

Hello Community,

You talked, and we listened. We are excited to announce the latest improvements made to the EverSafe experience.

In our commitment to make changes that are meaningful for our customers, here are a few of the EverSafe updates we have made based on your feedback.

EverSafe Updates (November 7):

Shortened EverSafe Account Creation
We have made the account creation process 30% shorter by reducing the number of steps to create your EverSafe account. This will make it easier to navigate from start to finish.

‘Need Help’ button & Help Article
If you encounter challenges while logging into or creating your EverSafe account, each step in your journey will now include a 'Need Help' button located at the bottom of the screen, which will direct you to our EverSafe Troubleshooting Help Article.

Improved Error Messages
We have updated a variety of our error messages to make them easier to understand with clearer next steps. We appreciate your support and value your ongoing feedback.

The Public Mobile Team

Re: Latest Updates and Improvements to EverSafe

hairbag1 — Tue, 07 Nov 2023 14:54:41 GMT

We'll have to watch in the next few weeks if these changes make it any easier to create an account. Right now, there's potential customers walking away because of onerous run-around loop with eversafe. Good start mking improvements though....👍

Re: Latest Updates and Improvements to EverSafe

smp999 — Tue, 07 Nov 2023 15:15:46 GMT

How about when I set my PC/Browser as a Trusted Device, it remains a Trusted Device ....... seems logical

Re: Latest Updates and Improvements to EverSafe

Sandra20 — Tue, 07 Nov 2023 15:53:59 GMT

My relative had her number ported to another company because she has been trying to access her account for the last few weeks. I just tried helping her and I couldn't log into her account. It keeps kicking me out to the home page of PM. Now I can't even log into my account because it says the site is under maintenance, but here I am replying to a message. What is going on?

Re: Latest Updates and Improvements to EverSafe

Sandra20 — Tue, 07 Nov 2023 15:56:18 GMT

She is on the verge of putting a stop payment to PM with her credit card company due to her frustration. I'll keep reading to see if there is any solution. If anyone can direct me to an answer more quickly that would be appreciated.

Re: Latest Updates and Improvements to EverSafe

DennyCrane — Tue, 07 Nov 2023 15:58:36 GMT

@Sandra20 The Community (message forum) login is separate from your Account login. It's common for the account website to get taken down for maintenance late in the evening, but it is online now.

Re: Latest Updates and Improvements to EverSafe

Yummy — Tue, 07 Nov 2023 16:04:00 GMT

I would really love if sessions do not expire as it used to be before EverSafe was introduced.

Make an option in My Account for customer to decide if they want session to expire after an hour (as it is now) or to last until midnight or indefinitely. Sometimes is difficult to log in every time when away from computer for a little while, receive verification code, etc.

Re: Latest Updates and Improvements to EverSafe

Phil_Adelphus — Tue, 07 Nov 2023 16:13:23 GMT

@Sandra20 If your relative successfully ported their number to another company then their PM account should be closed which would be why you can't log in if so. Is she still being charged for the PM account? What exactly did you want to do in her account?

Re: Latest Updates and Improvements to EverSafe

sa7375 — Tue, 07 Nov 2023 18:27:59 GMT

My experience. Though, checking the box to confirm that it is a trusted device, every time I log in, it does not remember it despite the cookies being enabled for PM. Consequently, the process to obtain a confirmation code remains perpetual — a pain I can live with, but would be happier without. 😊

Re: Latest Updates and Improvements to EverSafe

sa7375 — Tue, 07 Nov 2023 18:31:48 GMT

@Sandra20
Have you approached @CS_Agent for the problem? If not, consider reaching out to them.

Re: Latest Updates and Improvements to EverSafe

hTideGnow — Tue, 07 Nov 2023 18:44:16 GMT

Thanks @J_PM Great to see all the update!!

Re: Latest Updates and Improvements to EverSafe

wetcoaster — Tue, 07 Nov 2023 22:30:22 GMT

Improvements???

Loading the login page takes longer than ever, assuming that it doesn't come back with the "unauthorized" message first. "Trusted device" option is broken now. And at this point it's minutes to load the usage indicators on the landing page...

This is getting old quite fast, Public Mobile. You are a self-serve provider, make it easy and efficient to actually access one's account. Overall, dealing with EverSafe is super frustrating.

Re: Latest Updates and Improvements to EverSafe

Sansan — Wed, 08 Nov 2023 01:19:13 GMT

Sounds good on paper, but let's see what people say come tomorrow ...

Re: Latest Updates and Improvements to EverSafe

Laurenie — Wed, 08 Nov 2023 01:54:49 GMT

I cannot log into my account and my service has been suspended. Is anyone else having this issue? I paid my bill on time, so I am not sure what the issue is.

Re: Latest Updates and Improvements to EverSafe

Johndoe223 — Wed, 08 Nov 2023 12:41:07 GMT

Can you please give me an email to contact you guys at or something because my account is locked and I can’t seem to get a hold of anyone

Re: Latest Updates and Improvements to EverSafe

Johndoe223 — Wed, 08 Nov 2023 12:42:27 GMT

yessssss!!!! Out of no where my phone went into SOS mode and my e sim stopped working and when I got into the public mobile web or app it says “Unauthorized Access.”

Re: Latest Updates and Improvements to EverSafe

J_PM — Wed, 08 Nov 2023 15:53:30 GMT

@Johndoe223 you can submit ticket via a private message to @CS_Agent while in Community.

Re: Latest Updates and Improvements to EverSafe

cprnicus — Tue, 14 Nov 2023 16:38:14 GMT

Just ditch this crap. Never asked for it and don't want it. All this "EverSlave" is NEVERSAFE and you know it. You ask for feedback and just ignore it, or is this just a ploy to find the "dissenters" in the crowd? I don't want, never asked for, nor find any of this 2 tier authentication BS useful.

Re: Latest Updates and Improvements to EverSafe

Sakyals — Thu, 16 Nov 2023 16:07:39 GMT

Me they’re ask for a pull code

Re: Latest Updates and Improvements to EverSafe

Korth_ — Thu, 16 Nov 2023 20:57:52 GMT

@cprnicus wrote:
Just ditch this crap. Never asked for it and don't want it. All this "EverSlave" is NEVERSAFE and you know it. You ask for feedback and just ignore it, or is this just a ploy to find the "dissenters" in the crowd? I don't want, never asked for, nor find any of this 2 tier authentication BS useful.

Don't take impersonal things so personally.

Telus stopped caring about actual end-users long, long ago. It's no surprise that a Telus-owned Telus-operated subsidiary is just same Telus under a different brand.

Dissent, complain, take your business elsewhere, and "never" come back? You won't be the first. You won't be the last. EverSafe was installed by Telus, it serves their purposes well enough (even if it is an unwanted, broken inconvenience for some of us), they have no real reason to uninstall it.