topic Re: Scheduled Maintenance On Jan 11: Platform Updates in Announcements

Scheduled Maintenance On Jan 11: Platform Updates

J_PM — Wed, 10 Jan 2024 18:40:54 GMT

Hello Community,

We wanted to give you a heads up that the following portals will not be available during the following maintenance window.

Maintenance window: January 11 | 12:05 AM EST to 6:00 AM EST

During this time My Account, Community, App and Website will not be accessible.

Community
Community will still be available to view only.

Activations
If you try to activate your SIM Card or eSIM, all website pages will be splashed preventing activation during the maintenance window.

Chatbot
During this window you will be unable to submit a ticket through our virtual assistant.

Please return after the maintenance window to complete activation, login to manage account or support. Thank you.

- The Public Mobile Team

Re: Scheduled Maintenance On Jan 11: Platform Updates

Handy1 — Wed, 10 Jan 2024 19:04:20 GMT

@J_PM thanks for the update . Much appreciated and hoping this scheduled maintenance will address the payment issues customers are having updating credit card info

Re: Scheduled Maintenance On Jan 11: Platform Updates

Phil_Adelphus — Wed, 10 Jan 2024 20:23:43 GMT

Hopefully fixing the chatbot too since it's often not working in any case and causing customers a lot of frustration when they are trying to get support.

Re: Scheduled Maintenance On Jan 11: Platform Updates

Kevinstudley — Wed, 10 Jan 2024 20:29:36 GMT

Still not able to get support

Re: Scheduled Maintenance On Jan 11: Platform Updates

Handy1 — Wed, 10 Jan 2024 20:30:20 GMT

@Kevinstudley use this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Scheduled Maintenance On Jan 11: Platform Updates

Kevinstudley — Wed, 10 Jan 2024 20:36:02 GMT

Thank you

Re: Scheduled Maintenance On Jan 11: Platform Updates

Helpmenow101 — Sat, 13 Jan 2024 05:45:42 GMT

Thank you everyone

Re: Scheduled Maintenance On Jan 11: Platform Updates

Handy1 — Thu, 11 Jan 2024 00:35:14 GMT

@Helpmenow101 Submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Scheduled Maintenance On Jan 11: Platform Updates

Phil_Adelphus — Thu, 11 Jan 2024 01:02:16 GMT

@Helpmenow101 You had several threads yesterday and were advised how to contact customer service by private message (not the same as the chatbot/ticket system which often doesn't work). If you think you need a new sim card can you get to a Telus/Koodo corporate store and buy one, which would be the quickest route? Have you tried sending a private message to customer support as advised? You need to do that in order to contact customer service.

Re: Scheduled Maintenance On Jan 11: Platform Updates

Helpmenow101 — Sat, 13 Jan 2024 05:44:37 GMT

thank you for the help

Re: Scheduled Maintenance On Jan 11: Platform Updates

Handy1 — Thu, 11 Jan 2024 01:12:21 GMT

@Helpmenow101 They usually really with in the hour sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Scheduled Maintenance On Jan 11: Platform Updates

Phil_Adelphus — Thu, 11 Jan 2024 01:13:25 GMT

@Helpmenow101 They usually respond fairly quickly but apparently it's taking a bit longer at the moment. Are you looking in the right place for a reply, at the envelope icon top right or tap your avatar to the right of the bell icon and check Messages.

Re: Scheduled Maintenance On Jan 11: Platform Updates

BvS — Thu, 11 Jan 2024 02:36:12 GMT

its not even the 11th yet and serivces are already down?