topic Re: [Resolved] Issues with Mobile Hotspot in Announcements

[Resolved] Issues with Mobile Hotspot

J_PM — Sun, 03 Dec 2023 13:31:42 GMT

— Update as of December 2, 11:35 ET —

This issue has been resolved and mobile hotspot service is working as expected. Thank you for your patience.

Troubleshoot steps:

If you encountered this issue, initiate a restart by putting device in flight mode or restart your phone.

Thanks,

———————-

Hello Community,

We’re aware of an issue with Mobile Hotspot where some customers have had trouble connecting devices like tablets and laptops to their mobile hotspot. Regular plan data used directly on your device should not be impacted and is working properly. Our team is currently investigating and we will provide more details when they are available.

Thank you,

The Public Mobile Team

Re: [Ongoing] Issues with Mobile Hotspot

Handy1 — Sat, 02 Dec 2023 17:57:21 GMT

@J_PM Thanks for the update bro we can advise other experiencing this issue

Re: [Ongoing] Issues with Mobile Hotspot

Nicholas811215 — Sat, 02 Dec 2023 18:14:01 GMT

I am glad the issue is being looked into. Both myself and my brother are having this issue.

Re: [Ongoing] Issues with Mobile Hotspot

mcdougal — Sat, 02 Dec 2023 18:14:17 GMT

Thanks a lot for letting us know. I've been trying to sort this out all day, glad it's not just me.

In case it helps, the problem for me is with the APN: isp.mb.com

If I set things up with sp.mb.com I can indeed get data working on my phone. But for my strange operating system, I need separate APNs for MMS and for Internet in order for both to function properly, so isp.mb.com is essential.

Thanks for letting us know this is being worked on!

Re: [Ongoing] Issues with Mobile Hotspot

Razor100 — Sat, 02 Dec 2023 18:44:06 GMT

Thank you for sending this out to the community. Good to know I am not alone on this issue and the PM techical team is on the case.

Re: [Ongoing] Issues with Mobile Hotspot

2Rude — Sat, 02 Dec 2023 18:58:02 GMT

Seems to be DNS related for me.

Is there a feed or post we can follow to get updates instead of this forum?

Re: [Ongoing] Issues with Mobile Hotspot

Fiel6280 — Sat, 02 Dec 2023 19:03:59 GMT

I'm experiencing the same problem.

Re: [Ongoing] Issues with Mobile Hotspot

Jamiesgirl — Sat, 02 Dec 2023 19:08:58 GMT

My husband my phone ar both having issues . Do we need to submit a ticket ?

Re: [Ongoing] Issues with Mobile Hotspot

Rye808 — Sat, 02 Dec 2023 19:10:33 GMT

I am having the same problem, this morning I have not been able to tether either of my laptops through my phone as usual

do I need to do anything on my end ?

Re: [Ongoing] Issues with Mobile Hotspot

2Rude — Sat, 02 Dec 2023 19:14:59 GMT

I did a bit of searching in the Forum and I found a fix! This has been driving me nuts all day, I don't know how / why I didn't find this earlier...

FIX: I added ,dun to my APN type and rebooted my phone. I now have data via tether.

PM Support, please confirm if this is a permanent fix or even an acceptable fix.

Re: [Ongoing] Issues with Mobile Hotspot

2Rude — Sat, 02 Dec 2023 19:16:13 GMT

Add ,dun to your APN type and reboot your phone. Worked for me!

Re: [Ongoing] Issues with Mobile Hotspot

Razor100 — Sat, 02 Dec 2023 20:00:06 GMT

Great to hear that worked for you and some other members of the community. Unfortunately in my case (and perhaps others) my apn already has dun populated. Also my settings are greyed out which I understand may be becasue the carrier has locked them. It appears I will have to wait for PM to complete their investigation into the issue.

Re: [Ongoing] Issues with Mobile Hotspot

Kike — Sat, 02 Dec 2023 20:02:07 GMT

How do I do this?

Re: [Ongoing] Issues with Mobile Hotspot

Kike — Sat, 02 Dec 2023 20:08:22 GMT

Nevermind. I tried and these settings are not available for editing in my phone

Re: [Ongoing] Issues with Mobile Hotspot

ace_phone24 — Sat, 02 Dec 2023 20:10:17 GMT

Any idea how long it will take to get a fix? Both my husband and myself are affected.

Re: [Ongoing] Issues with Mobile Hotspot

homecook — Sat, 02 Dec 2023 21:00:39 GMT

I low-key wasted 2 hours on this. No bueno.

Re: [Ongoing] Issues with Mobile Hotspot

Kike — Sat, 02 Dec 2023 21:08:28 GMT

LOL. I C. I am about the same in by now.

Re: [Ongoing] Issues with Mobile Hotspot

Kike — Sat, 02 Dec 2023 21:14:50 GMT

Actually right now I created a new APN and named "Mobily Internet 2"… then I filled down (could not copy paste since the info in my default APN is grayed) exactly what days in my default APN from PM. But at the end of the APN Type I added this: ,dun to the line written there. Left the rest all the same. Saved it and did not restart the phone but simply selected the newly created APN. It's all working fine now. Give it a try and let us know.

Re: [Ongoing] Issues with Mobile Hotspot

sa7375 — Sat, 02 Dec 2023 21:45:06 GMT

No need to submit a ticket, as PM is aware and working on it.

@Jamiesgirl wrote:
My husband my phone ar both having issues . Do we need to submit a ticket ?

Re: [Ongoing] Issues with Mobile Hotspot

2Rude — Sat, 02 Dec 2023 22:10:36 GMT

As Kike mentioned above, try making a new APN instead of editing the existing ones. See if that works?