topic Re: Scheduled Maintenance on Dec 1 | My Account, Website & App in Announcements

Scheduled Maintenance on Dec 1 | My Account, Website & App

J_PM — Sat, 02 Dec 2023 13:12:02 GMT

Hello Community,

We wanted to give everyone a heads up that the following portals will not be available during the following maintenance window:

Maintenance window: December 1 | 10:00 PM ET – December 2 | 10:30 AM ET

During this time, you will be unable to log into:

My Account | Website or App
PublicMobile.ca will still be available to view.
Community
Community will still be available to view only.

During this time, you will be unable to access:

Activation Portal
If you try to activate your SIM card or eSIM during the maintenance period, you will receive an error message. We recommended returning after the maintenance window.
Chatbot
During this window you will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.

Please note that during this window, access to portals may be available intermittently. To avoid issues, we recommend that you do not make changes to your account or submit any tickets until 9am ET.

Thank you.

- The Public Mobile Team

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

TheSterlinger — Thu, 30 Nov 2023 17:38:35 GMT

Thanks for the notice 👍

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

XionBunny — Thu, 30 Nov 2023 17:39:06 GMT

Thanks for the heads-up, much appreciated.

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

LitlLdy — Fri, 01 Dec 2023 20:15:09 GMT

@J_PM , thanks for the advance notice!

As far as “

Chatbot
During this window you will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information. ”

No one has been able to submit a support ticket through the chatbot/virtual assistant for several months! This has been an ongoing issue long before May of this year which has been reported numerous times! Is this being worked on during the scheduled maintenance on December 1st to fix it? All Customers can do is chat with it!

Edit: Thank you for putting the scheduled maintenance notice at the top of the pages on the website! It helps a lot & very easy to see!

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

Priority — Thu, 30 Nov 2023 18:35:38 GMT

I really appreciate the notice! 🙏

@LitlLdy I was thinking the same thing, Ticket system hasn't worked since the Update and introduction of the Mobile App. 🤔

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

Rob_ — Thu, 30 Nov 2023 18:48:39 GMT

I'm wondering if this will fix the phone number port and activation issue. A family member has been stuck in limbo since November 26 after port failed. CS took account info but no further communication or action seems to have been taken.

At this point we're thinking of just cancelling, accept our prepay loss and port back to Freedom. The connection issue should have been resolved already.

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

Angry3 — Fri, 01 Dec 2023 00:36:22 GMT

Please phone me back I missed your call

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

DeelightfulDee2 — Fri, 01 Dec 2023 02:17:01 GMT

@J_PM

Wow thats like in less than an hour from now. Still makes no difference to me since I haven't been able to log I to my account since May!! I also see that recieving customer support isn't timely either....3 days and no reply from an agent. I can only pray that maybe just maybe this maintenance will allow me access to my account so I can change my plan and my phone number. Or maybe just changing my provider is better?

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

Jameson007 — Fri, 01 Dec 2023 15:44:34 GMT

When I try to login to public mobile I get this error:

myaccount.publicmobile.ca

{
"message": "An unexpected error occurred"
}

Has the maintenance started earlier than posted?

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

etr — Fri, 01 Dec 2023 15:54:01 GMT

Me too. Then I tried on another device and got the Forbidden A1 message. Maintenance is supposed to start at 10PM today, not right now. Not sure what's going on.

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

hTideGnow — Fri, 01 Dec 2023 15:55:36 GMT

HI @etr

yup it's down

look like you just joined the Community. If you just joined , you are not lucky 😞

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

etr — Fri, 01 Dec 2023 15:58:33 GMT

Yeah, I've been using Public Mobile for a few years but haven't really checked out the community section. Trying to get US roaming since I'm going there tomorrow, really hope this can be fixed before then 😬

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

hTideGnow — Fri, 01 Dec 2023 15:59:51 GMT

HI @etr

try *611 , there are some option to buy US roaming, hope they hve what you want to buy there

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

etr — Fri, 01 Dec 2023 16:01:04 GMT

Oh perfect, will try that. Thank you!

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

hTideGnow — Fri, 01 Dec 2023 16:15:24 GMT

Hi @etr

site is up, please try again

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

MThompson19 — Fri, 01 Dec 2023 16:15:42 GMT

My mothers Credit card expired and she received her new one today and payment is due tomorrow… she cut off tomorrow until the sites active?

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

hTideGnow — Fri, 01 Dec 2023 16:16:26 GMT

HI @MThompson19

site is up now, please login now and update the card now

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

etr — Fri, 01 Dec 2023 16:34:32 GMT

Yes it worked for me, got my roaming add-on. Making note of the *611 number in case I need it in the future. Thanks so much!

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

HALIMACS — Fri, 01 Dec 2023 23:13:29 GMT

@DeelightfulDee2

really – less than an hour from Thursday?

I think it was more like 26 hours from when you commented - unless I’m missing something 🤔

Re: Scheduled Maintenance on Dec 1 | My Account, Website & App

Kamalhns — Fri, 01 Dec 2023 23:31:50 GMT

So person can’t process transfer the number to other carrier.