topic Re: [Ongoing] Latency Impacting My Account & Website in Announcements

[Update] Latency Impacting My Account & Website

J_PM — Sat, 25 Nov 2023 19:36:34 GMT

Update:

We're happy to report that the latency issue has remained stable throughout this Saturday, ensuring smoother experiences for all. Huge thanks to everyone for sharing their experiences with Community. We'll continue to keep you updated with any further developments.

Public Mobile Team

Hello Community,

Due to the overwhelming popularity of our Black Friday Deals, some customers may be experiencing latency issues, leading to login or access challenges in areas of My Account. Rest assured, our teams are working to resolve this and ensure a smooth experience for everyone.

We appreciate your patience and apologize for the inconvenience. We’ll continue to share updates as they become available. Thank you.

- The Public Mobile Team

Re: [Ongoing] Latency Impacting My Account & Website

Alibhai — Sat, 25 Nov 2023 01:05:06 GMT

Are the plans going to be available for people who can't log in today

Re: [Ongoing] Latency Impacting My Account & Website

ANSON6666 — Sat, 25 Nov 2023 01:08:01 GMT

When will it be fixed, bought sim cards in stores and cannot login to subscribe plans..........

Re: [Ongoing] Latency Impacting My Account & Website

Kittu007 — Sat, 25 Nov 2023 01:15:42 GMT

Not some, everyone has the same issue - I have been trying since 2 PM - MST - and still no luck with login.

Re: [Ongoing] Latency Impacting My Account & Website

Kittu007 — Sat, 25 Nov 2023 01:17:13 GMT

Please extend $34 - 40 GB - 5G plan until you resolve the issue-

Re: [Ongoing] Latency Impacting My Account & Website

Kittu007 — Sat, 25 Nov 2023 01:17:57 GMT

{
  "message":"The upstream server is timing out"
}

Re: [Ongoing] Latency Impacting My Account & Website

Chloe143 — Sat, 25 Nov 2023 01:21:17 GMT

Some?!? If by some you mean everyone, then yes. Been trying to switch plans for nearly 5 hours now ><

Re: [Ongoing] Latency Impacting My Account & Website

deltatux — Sat, 25 Nov 2023 01:23:44 GMT

No luck so far and I think it affects everyone. I too think PM needs to extend this offer as everyone has been trying to get in on this offer.

Re: [Ongoing] Latency Impacting My Account & Website

Kittu007 — Sat, 25 Nov 2023 01:25:41 GMT

they should extend .

Re: [Ongoing] Latency Impacting My Account & Website

Kittu007 — Sat, 25 Nov 2023 01:26:57 GMT

@J_PM - please send the error message to IT server teams - it will ease their pain.

Re: [Ongoing] Latency Impacting My Account & Website

Klaw — Sat, 25 Nov 2023 01:28:51 GMT

I'm trying to sign up for the black Friday deal but I can't get through... It keeps crashing. If it doesn't work today, will it still be available tomorrow due to technical error?

Re: [Ongoing] Latency Impacting My Account & Website

Rizzo09 — Sat, 25 Nov 2023 01:32:19 GMT

Will the promotions be extended? Been trying for hours to update my subscription and register another

Re: [Ongoing] Latency Impacting My Account & Website

Priority — Sat, 25 Nov 2023 01:56:14 GMT

Will the Black Friday Promotion Plans be extended more than just this one day due to the inaccessibility to the Self Serve and Activation Portal?

Everyone including the Customer Service Agents are saying to try again tomorrow, but none have clarified if these offers will even still be available after today?

If these are one day deals, they should be honored and extended considering the ones who've tried today are unable.

@J_PM Please Clarify🙏

Re: [Ongoing] Latency Impacting My Account & Website

LitlLdy — Sat, 25 Nov 2023 01:39:44 GMT

@Priority , I have tried for over 7 hours now & CS_Agent said to try again tomorrow & when I asked if the deal would still be available tomorrow I never reviewed a response back!

Re: [Ongoing] Latency Impacting My Account & Website

Angry_Customer — Sat, 25 Nov 2023 01:42:01 GMT

My eSIM doesn’t work. Should have sticked with my original provider!

Re: [Ongoing] Latency Impacting My Account & Website

Klaw — Sat, 25 Nov 2023 01:47:01 GMT

My card was charged but it crashed before I could transfer my number and activate the plan. Luckily it remembered where I was in the process and brought me to the phone number transfer tab after a long wait... Still waiting to activate but at least it doesn't make you start over...

Re: [Ongoing] Latency Impacting My Account & Website

Mumbly29 — Sat, 25 Nov 2023 01:48:04 GMT

I was just able to log in and change my subscription. Seems faster now so hoping they fixed it.

Re: [Ongoing] Latency Impacting My Account & Website

deltatux — Sat, 25 Nov 2023 01:52:38 GMT

No joy here, was able to go to the subscription change screen but when I press the button to finalize the change, it's stuck on the loading...

Re: [Ongoing] Latency Impacting My Account & Website

LitlLdy — Sat, 25 Nov 2023 01:54:05 GMT

@deltatux wrote:
No joy here, was able to go to the subscription change screen but when I press the button to finalize the change, it's stuck on the loading...

@deltatux , that’s what happened to me over 7 hours ago! 😢 So, I keep checking but will update once I can!

Re: [Ongoing] Latency Impacting My Account & Website

Mumbly29 — Sat, 25 Nov 2023 01:55:14 GMT

it stayed at the loading screen for a few mins and then went through.