topic Re: Live Changes and Improvements to the Public Mobile App in Announcements

Live Changes and Improvements to the Public Mobile App

J_PM — Wed, 11 Oct 2023 13:55:42 GMT

Hi Community,

We're working hard to continuously improve our app to enhance your Public Mobile experience. That’s why we’re launching this dedicated post to keep you informed about all the changes and updates - both past and present - that we've made to our app.

You've spoken, and we've listened. Your feedback is invaluable to us and plays a significant role in shaping our journey. We understand that while we can't address every single concern instantly, we're committed to gradually making changes that matter most to you.

Important: It's essential to keep your app up-to-date for the latest fixes and improvements. Some updates will be required as they address major issues, ensuring you get the best Public Mobile experience.

Keep an eye on this post as we'll be updating it regularly with the latest app changes and improvements. Whenever there's a new update, check back here to see what's been fixed.

App Updates:

Version 1.4.0: 10/11/23

We've upgraded our payment system to make transactions smoother and to bring you even more secure, modern payment options.
We've also tweaked how we handle your credit card information for added security.

Version 1.3.1: 9/19/23

Sharing is Caring. You can now easily share Refer-a-Friend links with friends and family, right from the app.
Now compatible with the latest Android 14 and iOS 17, you can continue enjoying a seamless experience.
We've given our plan cards a makeover. Check them out for clearer, more informative details that highlight the value you're getting.

Version 1.3.0: 8/11/23

Your credit card transactions are now even safer
All support options are now right in the app. No more redirecting you elsewhere
When the network is busy, we’ll give you clearer updates
After requesting a number transfer, please keep the app open
Copying your phone's IMEI number? It's easier now
Sometimes certain features may be unavailable (like eSIM or transferring a number). We'll show you clear alerts if that happens

Version 1.2.0: 7/17/2023

You can now refresh 'My Account' and other sections just by pulling down on the screen
We'll let you know as soon as there's a new app update ready for you in the store.
We've ironed out some bugs that were causing crashes for our Android users.
We've made it easier to download and install eSIMs.
We've enhanced our address lookup feature across the app for a smoother experience

Version 1.1.3: 7/05/2023

We've implemented several minor enhancements for a faster and smoother app experience.

Version 1.1.2: 6/09/2023

Improvements to session lengths to reduce the frequency of log-ins. This means you’ll experience fewer disruptions and spend less time logging back in
Reduced app crashes

Version 1.1.1: 6/02/2023

UI updates and fixes for improved customer experience.

Version 1.1.0: 5/26/2023

We’ve made a number of small improvements to ensure the app runs faster and more smoothly.

- The Public Mobile Team

Re: Live Changes and Improvements to the Public Mobile App

softech — Wed, 28 Jun 2023 16:10:36 GMT

Thanks for the update @J_PM

is the "Trusted devices" issue fixed on iOS app? The "Trusted" was not working on iOS earlier

thanks

Re: Live Changes and Improvements to the Public Mobile App

Handy1 — Wed, 28 Jun 2023 16:11:49 GMT

@J_PM Thanks for the update

Re: Live Changes and Improvements to the Public Mobile App

ValeryD1 — Wed, 28 Jun 2023 17:21:30 GMT

New login very annoying... 😞
Can we have in a option old easy-to-use login?

Re: Live Changes and Improvements to the Public Mobile App

Proxima — Wed, 28 Jun 2023 21:52:35 GMT

just fix the horrible loading times.. this is all id like at this point

Re: Live Changes and Improvements to the Public Mobile App

computergeek541 — Thu, 29 Jun 2023 04:59:31 GMT

Re: Live Changes and Improvements to the Public Mobile App

ValeryD1 — Thu, 29 Jun 2023 18:27:01 GMT

After sending this message, I'm having real problems logging into my account and into the same community. Instead of accessing my account "message {unauthorized)"
With difficulty, the problem was solved by changing the passport and clearing the cache. Looked like he was punished for posting on the forum. 🙄

Re: Live Changes and Improvements to the Public Mobile App

Karenbelcourt — Thu, 29 Jun 2023 23:29:16 GMT

I have still not had and answer to my problem and it’s been 4days

Re: Live Changes and Improvements to the Public Mobile App

XionBunny — Fri, 30 Jun 2023 06:13:46 GMT

Thanks for keeping us up to date on the app situation, though the site also needs a ton of work, broken help article links etc.

Re: Live Changes and Improvements to the Public Mobile App

esjliv — Fri, 30 Jun 2023 15:44:46 GMT

@Karenbelcourt wrote:
I have still not had and answer to my problem and it’s been 4days

@Karenbelcourt are you referring to a ticket you submitted to CSA=Customer Support Agent? If so, respond back to that message you sent and get an update. OR, what is your issue maybe the community here can help (we are customers like you here, fyi).

The only other post you made was attached to someone else' post. You said:

"I will definitely be going to another provider. This is the second time that add on in the states is not working. And I have had 0 help. I’m done"

It sounds like you an an addon issue in the USA? What are the details surrounding this issue? Did you have a ROAMING addon on your account? These are the only ones that will work in the USA. If you did, what other troubleshooting have you tried? Buying back to back of the same roaming addon can cause an issue if purchased too soon. So what all was happening?

If you are already back from the USA, and need a response back from CSA, then as mentioned earlier, resend a message to your ticket.

Re: Live Changes and Improvements to the Public Mobile App

Tomkinda — Sun, 02 Jul 2023 11:56:12 GMT

We need a speed boost

Re: Live Changes and Improvements to the Public Mobile App

LitlLdy — Sun, 02 Jul 2023 15:35:08 GMT

@softech wrote:
Thanks for the update @J_PM
is the "Trusted devices" issue fixed on iOS app? The "Trusted" was not working on iOS earlier
thanks

@softech , I don’t use trusted device on my iPad’s Public Mobile app & it stays signed in.

Re: Live Changes and Improvements to the Public Mobile App

softech — Sun, 02 Jul 2023 15:36:30 GMT

@LitlLdy is that new? I thought the issue was even "trusted", people needs to login all the time..

Re: Live Changes and Improvements to the Public Mobile App

LitlLdy — Sun, 02 Jul 2023 15:40:22 GMT

@softech wrote:
@LitlLdy is that new? I thought the issue was even "trusted", people needs to login all the time..

@softech , it’s been like this for me since the latest app update.

Re: Live Changes and Improvements to the Public Mobile App

softech — Sun, 02 Jul 2023 15:42:06 GMT

cool , and thanks for the update

I guess it is good and bad

Good, no need to do anything to "trusted" (btw, is the trusted option still there?)

Bad, some people might not want it as they are just using friend's device. They will have to remember to delete the app and clear cache on the default browser then.

Re: Live Changes and Improvements to the Public Mobile App

LitlLdy — Sun, 02 Jul 2023 15:50:53 GMT

@softech , I’m not sure if the option is still there. It’s been signed on for over 3 weeks! Just seeing how long that lasts. Even after rebooting iPad it’s still signed on, even after internet being off for a few hours then on I open app & it is still signed on! It still refreshes constantly 1st but still signed on!

Edit: To add I don’t use trusted device on any browser & always use private/incognito mode on them.

Re: Live Changes and Improvements to the Public Mobile App

Deleted — Sun, 02 Jul 2023 17:39:58 GMT

With respect --- Why work on making improvements instead of chasing out the bugs?

Re: Live Changes and Improvements to the Public Mobile App

ValeryD1 — Thu, 06 Jul 2023 17:42:46 GMT

@J_PM
Again, Instead of accessing my account "message {unauthorized)".

Hmm... 😳

Re: Live Changes and Improvements to the Public Mobile App

Handy1 — Thu, 06 Jul 2023 17:46:48 GMT

@ValeryD1 Try again incognito or private mode on web or on app uninstall and re instal it and see if that helps

Re: Live Changes and Improvements to the Public Mobile App

ValeryD1 — Thu, 06 Jul 2023 23:41:26 GMT

Clear cache, delete app data, login again with code actually resolve the issue.
But! But this is a completely non-normal login, neither in the application nor on the web browser!