topic Re: eSIM now available for new & existing subscribers! in Announcements

eSIM now available for new & existing subscribers!

J_PM — Mon, 21 Aug 2023 20:18:15 GMT

Hey Community,

We are excited to announce that starting today, we’re introducing eSIM availability to both new and existing subscribers, along with the rollout of multiple enhancements in My Account. We’ve noticed many of your posts expressing interest about eSIM, and wanted to share how you can easily switch to eSIM. By switching to eSIM, you’ll gain the freedom to be more flexible with your services, whether it’s for travel or efficiently managing both personal and business accounts on a single device!

We made it easy to purchase SIMs at any time, you can purchase an eSIM or SIM Card directly from the app and My Account.

Before you get started

If you purchase an eSIM, you must do it with the device you want to install it on.
You can only install your new eSIM through the app.

How to transition from a SIM card to an eSIM

Download and install the Public Mobile app on your device
Open the app and select one of the the following locations:
- Subscription & add ons
- Empty cart
- Lost/stolen banner
Select ‘Purchase SIM’ and select the SIM type of your choice
Select ‘Pay & Install’ and complete the payment. Your eSIM will be installed and your current SIM card number will be automatically replaced with the eSIM number
Remember, once the eSIM is installed, it cannot be transferred to another device
You can remove your SIM card. It is no longer necessary to access Public Mobile services after the eSIM is activated

How to Purchase an eSIM or Physical SIM

For New Customers:

During the activation process, you can choose either an eSIM or a Physical Sim Card
SIM cards can also be purchased through our website at pm.ca
Additionally, SIM cards are available for pick-up at our stores here

For Existing Customers:

Visit the Subscription & Add-ons page in your account to purchase either an eSIM or SIM card.
You can also buy a physical SIM through our website at pm.ca
Additionally, SIM cards are available for pick-up at our stores here

The Public Mobile Team

Re: eSIM now available for new & existing subscribers!

Handy1 — Fri, 11 Aug 2023 13:23:41 GMT

@J_PM thanks for the update . Many have been waiting for this moment . This will make the day of many people I’m sure 🙂

Adding . But you still can’t transfer eSIM from one phone to a new one . This is still disappointing then and not really that great of news to me

Re: eSIM now available for new & existing subscribers!

CharlieWhisky — Fri, 11 Aug 2023 13:22:14 GMT

Great news, we needed this!

Re: eSIM now available for new & existing subscribers!

softech — Fri, 11 Aug 2023 13:34:36 GMT

both new and existing subscribers

@J_PM

YEAH!!!! GREAT news to many of us !!!

Re: eSIM now available for new & existing subscribers!

J_PM — Fri, 11 Aug 2023 13:36:52 GMT

@Handy1 We hear you completely, transfer is actually on our radar!

Re: eSIM now available for new & existing subscribers!

smp999 — Fri, 11 Aug 2023 13:38:54 GMT

Nice. Glad to see this addressed. Now we need to wait for an existing customer to test this out to see how simple the install is.

Re: eSIM now available for new & existing subscribers!

softech — Fri, 11 Aug 2023 13:44:39 GMT

HI @J_PM

just to confirm, if eSIM is installed, can people pay and request a new eSIM to be installed on another phone?

Re: eSIM now available for new & existing subscribers!

J_PM — Fri, 11 Aug 2023 14:14:46 GMT

That's correct. They can repurchase a new eSIM for their new phone.

Re: eSIM now available for new & existing subscribers!

Handy1 — Fri, 11 Aug 2023 14:16:21 GMT

@J_PM And keep there same phone number and plan and rewards

Re: eSIM now available for new & existing subscribers!

Jano22 — Fri, 11 Aug 2023 14:35:31 GMT

Thanks so much!!! Big help

Re: eSIM now available for new & existing subscribers!

JRod — Fri, 11 Aug 2023 14:52:27 GMT

Sounds like I joined at the right time! Got my number ported and setup with my eSIM yesterday through the app, was an incredibly smooth process for me. Nice work!

Re: eSIM now available for new & existing subscribers!

makkahn28 — Fri, 11 Aug 2023 15:19:05 GMT

@J_PM , That at least is very Much the Awesome Idea

I must ask though, Could PM perhaps have an Vid Tutorial on the Process?

This way, for those who have never done this before, The Knowledge of the Proper steps, especially when at the critical stages, like when to press 2x in the critical stages?

Some ppl might make some missteps, and that could cause errors or If one accidently erases an E-Sim and not realizing, that can cause someone to having to pay for another E-Sim If it was not necessary

Re: eSIM now available for new & existing subscribers!

JRod — Fri, 11 Aug 2023 16:09:27 GMT

That’s a great idea! I can’t speak for how the experience is on android phones but when setting up the eSIM on my iPhone it was an incredibly smooth and easy process through the app. The app walked you through the steps until your phone’s operating system takes over.

EDIT: Editing my comment as per the FAQ if you accidentally delete your eSIM profile you do indeed have to contact support to setup another one. You cannot use the previous QR code as I originally thought.

If I delete my eSIM profile from one phone, can I restore the same eSIM again

No, once an eSIM profile is deleted from the phone, you cannot restore the same eSIM profile again into another phone or on the same phone. You will need to purchase a new eSIM by contacting a Customer Support Agent here.

Re: eSIM now available for new & existing subscribers!

makkahn28 — Fri, 11 Aug 2023 15:58:54 GMT

Just curious, Where would the QR Code be located?

If you have to have it on the Phone, surely how can the Phone scan the QR Code?

Where in the Desktop PM Portal is that located?

Re: eSIM now available for new & existing subscribers!

JRod — Fri, 11 Aug 2023 16:15:42 GMT

Yes! You need to view the QR code on a separate device. I have my QR code in the welcome email I received from PM when I signed up with an eSIM. I’m currently trying to track down the page to see it on the account portal. I’ll update this comment with my findings.

EDIT: From what I can see, you can can only find the QR code in the welcome email as it’s a backup option for setting up eSIM if downloading your eSIM does not work through the app and the steps that it walks you through. Seems like you can’t find it beyond that as it’s only designed to be a one time use in the initial setup. I edited my original reply to reflect this.

Re: eSIM now available for new & existing subscribers!

makkahn28 — Fri, 11 Aug 2023 16:09:37 GMT

This is Very Important

Re: eSIM now available for new & existing subscribers!

DennyCrane — Fri, 11 Aug 2023 16:29:36 GMT

Progress, but disappointing you can't transfer an e-sim between phones yet.

For those that remember CDMA days, you had to pay to change phones every time, which is effectively what's happening here. Physical sim cards solved that problem and gave we, the customers, much greater flexibility. In many ways esim is a step backwards.

Re: eSIM now available for new & existing subscribers!

Handy1 — Fri, 11 Aug 2023 16:32:51 GMT

@DennyCrane It’s a $ grab . But at least if phones became all eSIM . We just have to pay the price to get new eSIM and keep phone number plan and rewards most importantly

Re: eSIM now available for new & existing subscribers!

DennyCrane — Fri, 11 Aug 2023 16:37:53 GMT

@Handy1 Yeah, there are definitely benefits. I use a travel esim which is amazing. I can set it up at home so that when I land I just turn it on. Also it effectively gives us dual sim functionality on phones that would otherwise be single sim devices. But my esim provider actually gives them for free.

Re: eSIM now available for new & existing subscribers!

Handy1 — Fri, 11 Aug 2023 16:40:39 GMT

@DennyCrane I’m old fashioned at heart and resistant to change . I prefer physical sim . Not a fan of eSIM or electric cars . But it’s the future unfortunately