topic Re: U.S. Roaming Add-Ons not Working in Announcements

[UPDATE] U.S. Roaming Add-Ons are Now Working

Brooke_C — Tue, 15 Nov 2016 16:38:17 GMT

[UPDATE] This issue has been fixed as of November 15th, 2016.

Hey Community,

As some of you have noticed, U.S. Roaming Add-Ons are now available in Self-Serve. While you can see them in Self-Serve, and are able to purchase them, we do not have the roaming service up and running just yet. But, we are VERY close! We promise that you will be the first to know as soon as it’s fully launched and working! In the meantime, please do not purchase the U.S. Roaming Add-Ons until we give you the all-clear. We don't want you to buy something that you can't use.

We also wanted to let you know that Self-Serve is running slower than normal, and that we are working on a fix for it.

Thanks for your patience, and stay tuned for an update!

-Public Mobile Community team

Re: U.S. Roaming Add-Ons not Working

pakmode — Mon, 14 Nov 2016 16:09:46 GMT

While I'm certainly glad to see US Roaming finally added, it's ironic to note 1GB of US Roaming Data is $20 while 1 GB of Data Add On for PM is $30 lol.

I wish they would have copied Wind's model of pay per use while Roaming.

$0.05 per minute calling.

$0.05 per outgoing text

$0.05 per MB of Roaming Data

Make us buy a $20 bucket and eat out of there when we need it.

That would works better for the short day and weekend trips.

Great effort PM folks, but not sure how good the penetration rate will be.

Re: U.S. Roaming Add-Ons not Working

hummuschips — Mon, 14 Nov 2016 16:10:35 GMT

Glad to see an update on this. @jigginsmcgee and @slandgirl hopefully things will start working for you guys soon and you can report back to us.

Re: U.S. Roaming Add-Ons not Working

makkahn28 — Mon, 14 Nov 2016 16:11:14 GMT

Hi. @Brooke_C, just curious

I checked to see what Plans support the US Roam, For GF Legacy, $60-$25 seem to support, BUT NOT the $19

Will the $19 Eventually have access to this as well?

Just curious, as it would be considered Unfair disadvantage to those on a $19 Prov Only.

Please, Can PM try to ensure equal access eventually?

Re: U.S. Roaming Add-Ons not Working

makkahn28 — Mon, 14 Nov 2016 16:13:43 GMT

I'm sure that PM will eventually tweak the Add-Ons Roam eventually, everything requires Trial and error to perfect the perfect blend

Re: U.S. Roaming Add-Ons not Working

ute1978 — Mon, 14 Nov 2016 16:15:36 GMT

@pakmode wrote:
While I'm certainly glad to see US Roaming finally added, it's ironic to note 1GB of US Roaming Data is $20 while 1 GB of Data Add On for PM is $30 lol.

You know that the US 1GB is just for 10 days and it expires then?

The PM $30 1GB add on will be carried over until used up.

Re: U.S. Roaming Add-Ons not Working

jigginsmcgee — Mon, 14 Nov 2016 16:16:52 GMT

Womp womp. @Brooke_C any kind of timeline? Even if it was a "a few hours" vs "a few days" kind of thing would be helpful.

In the mean time I'll continue to refresh the forums and reboot my phone

Re: U.S. Roaming Add-Ons not Working

ute1978 — Mon, 14 Nov 2016 16:17:59 GMT

I feel sorry for those who already bought the add on just to find out it is not working....And I hope not many will do so as the RFD community found this out too.

Re: U.S. Roaming Add-Ons not Working

ShawnC13 — Mon, 14 Nov 2016 16:25:38 GMT

It is great that this is finally being listed but i don't think it should have been listed until it was actually working. I post in the communitly to give us a look at it would have been a better way to go rather then listing it as an add-on that doesn't work. I signed up and did my whole plan with add-ons before I even entered the community so some people will not know it isn't working if they are just signing up

Re: U.S. Roaming Add-Ons not Working

pakmode — Mon, 14 Nov 2016 16:31:05 GMT

@ute1978 Yup.

Re: U.S. Roaming Add-Ons not Working

ute1978 — Mon, 14 Nov 2016 16:33:05 GMT

@ShawnC13 unfortunately some members from this community and the RFD community could not wait to make it public. I can predict more posts in this community about US Add ons not working and claiming money back. This is an additional burden for the mods working on the backlog already accumulated. 😞

Re: U.S. Roaming Add-Ons not Working

ShawnC13 — Mon, 14 Nov 2016 16:40:19 GMT

@ute1978the message could have still gone public with a post or a screen shot to the community/RFD but the screen didn't have to go live in the self serve add-ons that is all I am saying. Sure people would be talking about it but without the option to actually purchase the add-on people wouldn't be out the money until it was actually up and running.

Do we know how this will work? Is it a 10 day term from purchase or can you set the date it starts. If you purchase it *when it is live* and it is from your purchase date they better make sure it is working it would suck to get into the US expect your plan to be working and have to find somewhere to get online and come on the community to have it fixed and not knowing how long it will take with the wait period some people are experiencing right now

Re: U.S. Roaming Add-Ons not Working

ute1978 — Mon, 14 Nov 2016 16:45:30 GMT

@ShawnC13 let's wait for the official announcement from PM which also will answer a lot of questions.

Re: U.S. Roaming Add-Ons not Working

ReillyWood — Mon, 14 Nov 2016 17:25:59 GMT

Do we have details on the details of the US Travel Add-on?

Are the pieces truly a la carte? Can I mix and match as I require?
Does this imply in any way that without a US Travel Add-on that I can use the AT&T or T-Mobile networks on an adhoc / pay-per-use basis?
Do we get access to the AT&T and T-Mobile LTE networks?

And may I say, I like the pricing though I too would wish for either a carry-over if all the time is not used or shorter-term options. And the ability to set the start date.

Rob Wood

Re: U.S. Roaming Add-Ons not Working

outdoorsaddix — Mon, 14 Nov 2016 18:08:24 GMT

@ReillyWood

As far as I can tell:

1) Yes, mix and match as you please. Buy text only, mix calling and data, buy data only, etc.

2) Probably not, Public has yet to do anything at all on a pay per use basis. If you don't have the ad on, the service likley won't work and for data which is not unlimited, I bet once you hit the cap, it stops working unless you buy the pack again.

3) No clue on networks, by if "4G LTE" still showing in the clouds over the data options I would guess yes it is LTE

Re: U.S. Roaming Add-Ons not Working

Jonavin — Mon, 14 Nov 2016 18:09:24 GMT

I feel like they should've just make that 1GB $30 to be usable in both Canada and US. That would add value to that addon, which seems overpriced.

Re: U.S. Roaming Add-Ons not Working

makkahn28 — Mon, 14 Nov 2016 18:10:12 GMT

I agree, If PM did permit this, then it may create some intersting combos

Re: U.S. Roaming Add-Ons not Working

kutzki — Mon, 14 Nov 2016 18:20:24 GMT

See below.

Re: U.S. Roaming Add-Ons not Working

kutzki — Mon, 14 Nov 2016 18:17:20 GMT

Lol is that 250MB a day?.... or just all in? Why don't you put in a keep your current information like Rogers has? $5 a day for roam like home? Why isn't that an option? I wouldn't mind paying that much.

Re: U.S. Roaming Add-Ons not Working

jigginsmcgee — Mon, 14 Nov 2016 18:32:41 GMT

@kutzki wrote:
Lol is that 250MB a day?.... or just all in? Why don't you put in a keep your current information like Rogers has? $5 a day for roam like home? Why isn't that an option? I wouldn't mind paying that much.

The plans are 10 days.