topic Re: [Ongoing Issue] Number Transfers Temporarily Unavailable in Announcements

[Resolved] Number Transfers Temporarily Unavailable

J_PM — Fri, 30 Jun 2023 15:15:56 GMT

Update:

We are pleased to report the issue is now resolved.

-----------

Hey Community,

We are aware of an ongoing issue that is impacting customers trying to transfer a phone number from another provider to Public Mobile. At the moment, transfering your phone number from another provider to Public Mobile is not available. This is impacting all number transfers to Public Mobile, including during activation or afterwards via My Account. Transferring your phone number out to another provider is not impacted.

If you are setting up your Public Mobile service and would like to transfer your number, we recommend you set up your service with a new number and transfer your old number via My Account when the issue is resolved.

To learn how to transfer your number after activating your services, please read this help article.

We will provide updates on this issue as they become available.

Thanks,

The Public Mobile Team

Re: [Ongoing Issue] Number Transfers Temporarily Unavailable

softech — Fri, 30 Jun 2023 14:22:52 GMT

Yes, we saw couple posts already since yesterday about the porting issue. Thanks for looking into it

Re: [Ongoing Issue] Number Transfers Temporarily Unavailable

CharlieWhisky — Fri, 30 Jun 2023 14:26:58 GMT

Good to know, thank you for info.

Hope it gets resolved quickly!.

Re: [Ongoing Issue] Number Transfers Temporarily Unavailable

Handy1 — Fri, 30 Jun 2023 14:28:31 GMT

@J_PM Phew thanks for the update . I just referred someone today and we were just about to transfer their old number over to PM . Guess we will patiently wait now to do so

Re: [Resolved] Number Transfers Temporarily Unavailable

James84022 — Sun, 02 Jul 2023 19:48:48 GMT

I just want a new number and have my ssrviesee working

Re: [Resolved] Number Transfers Temporarily Unavailable

softech — Sun, 02 Jul 2023 19:53:13 GMT

@James84022 you posted many times on different threads, We already advised you to open ticket, have you done so??

If not, please open a ticket

Also, open a new post yourself, provide us more details and we can try to help while you wait for support 's reply

Re: [Resolved] Number Transfers Temporarily Unavailable

dust2dust — Sun, 02 Jul 2023 19:55:43 GMT

@James84022- Nobody is required to start their own new thread. It makes no difference for you. Just read and use the suggestions that are offered. That's the important part.

Re: [Resolved] Number Transfers Temporarily Unavailable

James84022 — Sun, 02 Jul 2023 19:55:51 GMT

Doesn't allow me to open a ticket can't process with the app only says error

Re: [Resolved] Number Transfers Temporarily Unavailable

softech — Sun, 02 Jul 2023 19:56:42 GMT

@James84022 open ticket by clicking on this link. Type in your question and send

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: [Resolved] Number Transfers Temporarily Unavailable

dust2dust — Sun, 02 Jul 2023 19:58:02 GMT

@James84022- I wish people didn't use the ticket term while the ticketing system is broken. You have been given the direct private message link many times over.

Re: [Resolved] Number Transfers Temporarily Unavailable

softech — Sun, 02 Jul 2023 20:20:21 GMT

@James84022 Open a new thread is for own benefit. I think OP for this thread @J_PM would agrees too , as this is how community board works (unfortunately, it is true some members rather not to follow the guidelines)

It is best ro open a new thread for easy tracking.

@James84022 , You have been posting everywhere and hard for everyonr to track and for you to get a single source of help from your fellow Community members . With posting everywhere, you will have to reply more times to explain your situation as your posts are everywhere:)

Re: [Resolved] Number Transfers Temporarily Unavailable

dust2dust — Sun, 02 Jul 2023 20:22:05 GMT

@James84022- There are system options to turn off notification emails and bell notifications. You can bet username j_pm has theirs off. This goes for tags as well but I would think that user has that on but maybe not.

Regulars here are perfectly able to reply to you wherever you post. But you need to read them and try the suggestions. You are very likely being notified by way thread-subscribing of these replies. You would also see them by way of all the tagging.

Adding - I can edit too. Unfortunately some members think there are guidelines for customers seeking assistance. There aren't. Regulars would have ideas of how to conduct themselves but it's entirely unnecessary to expect new customers or infrequent customers to know all the intricacies.

Re: [Resolved] Number Transfers Temporarily Unavailable

JRT — Mon, 04 Dec 2023 14:33:06 GMT

Having the same issue. New sim card installed but won't connect to public mobile and just says temporarily unavailable for over a day now