topic Re: Protect Your Community Rewards | Link Your Community Account and My Account in Announcements

Protect Your Community Rewards | Link Your Community Account and My Account

J_PM — Fri, 21 Apr 2023 22:53:58 GMT

Hey Community,

We are making system upgrades! To prevent any issues with your Community rewards we kindly ask you to link your Community Account to your My Account by April 27, 2023.

Linking your Community account will provide you with a faster support experience and allow us to apply your hard earned Community rewards to your desired My Account.

How to link your Community account to My Account

To link your accounts, simply use the same email address for both your Community account and My Account. Follow these simple steps to connect your accounts:

Sign in to your Community account
Go to ‘My Settings’
Select ‘Personal,’ then click on ‘Email’
Enter and confirm your My Account email address, and select ‘Save’

We appreciate your cooperation as we continue to evolve our products to give the best online experience across all our platforms; Rewards, My Account & Community Support.

Thank you,

- Public Mobile Team

Re: Protect Your Community Rewards | Link Your Community Account and My Account

XionBunny — Fri, 21 Apr 2023 22:57:42 GMT

Thanks for the heads-up announcement, really appreciate it, I'm happy to see all the new enhancements.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

hTideGnow — Fri, 21 Apr 2023 23:13:57 GMT

thanks @J_PM .

Now I am eager to find out what new things are coming. Maybe My Rewards and will go back to My Account as one single site??

Re: Protect Your Community Rewards | Link Your Community Account and My Account

Meow — Fri, 21 Apr 2023 23:22:35 GMT

I do not get it??????

My Community email is the same as My Account email. There is Nothing to change and if I try to enter the same email as already existing I get message 'invalid email'. Very confusing and misleading. Every customer who cares to get any Community reward Already has these two emails in sync or there will be no rewards to him/her.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

dust2dust — Fri, 21 Apr 2023 23:34:14 GMT

How about being able to change the My Account email address? And being able to remove the registered credit card? And the abysmal caching fixed. And bring back the chatbot account access functions that were abruptly taken away.

And giving some value to the old $13 plan to justify the price increase all the while you're giving more data for less cost. How about changing it to the 100/100 plan? Just something to show for the extra 3 bucks.

All these things and more would go towards giving "the best online experience".

Re: Protect Your Community Rewards | Link Your Community Account and My Account

ShawnC13 — Fri, 21 Apr 2023 23:39:28 GMT

@dust2dust wrote:
How about being able to change the My Account email address? And being able to remove the registered credit card? And the abysmal caching fixed. And bring back the chatbot account access functions that were abruptly taken away.
And giving some value to the old $13 plan to justify the price increase all the while you're giving more data for less cost. How about changing it to the 100/100 plan? Just something to show for the extra 3 bucks.

All these things and more would go towards giving "the best online experience".

It would be nice to change our own email but I think it is still best to have to use the CSA's this way members who have been banned from the community who come back with new accounts just can't change their email to make them match again to get the community rewards.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

ShawnC13 — Fri, 21 Apr 2023 23:51:19 GMT

@J_PM if it says verified already is that good enough or do we still need to go through those steps?

Re: Protect Your Community Rewards | Link Your Community Account and My Account

computergeek541 — Fri, 21 Apr 2023 23:53:15 GMT

@J_PM

Is Public Mobile saying to fill the form out to change the e-mail addresss even if the correct e-mail address is already shown?

Re: Protect Your Community Rewards | Link Your Community Account and My Account

maximum_gato — Sat, 22 Apr 2023 00:05:00 GMT

I'm confused.....are you saying with the system upgrade that the community account linked to the self serve account will be permanent? Will public mobile be eliminating the ability to redirect the community reward to a different self serve account?

Re: Protect Your Community Rewards | Link Your Community Account and My Account

smp99 — Sat, 22 Apr 2023 00:11:22 GMT

What about those of us who support many accounts?

what happens if you don’t link. Will we not get any support or do you have to go through more hoops

Also, what happens after Apr 27 ?

Re: Protect Your Community Rewards | Link Your Community Account and My Account

softech — Sat, 22 Apr 2023 00:33:40 GMT

Thanks @J_PM

That sounds exciting!!

So, all community accounts are going to need to be validated the link to My Account from now on? If so, that is good news and going in the right directly!!!

Re: Protect Your Community Rewards | Link Your Community Account and My Account

softech — Sat, 22 Apr 2023 00:35:11 GMT

@smp99 wrote:
What about those of us who support many accounts?

@smp99 I think you can always open a different Community accounts

I think one Community id always link to one My Account is a good move. Afterall, PM expect that for the purpose of ticket with support too (even it is not a requirement)

Re: Protect Your Community Rewards | Link Your Community Account and My Account

hycm53 — Sat, 22 Apr 2023 01:16:35 GMT

@J_PM My community account email is different with my self service account email, how can I do it? I'm confused.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

softech — Sat, 22 Apr 2023 01:19:11 GMT

@hycm53 you just need to change Community account email to match My Account's

Come here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

Then at New Email and Confirm new email, put in the email you are using for My Account, then click Save.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

hycm53 — Sat, 22 Apr 2023 01:23:58 GMT

@softech wrote:
@hycm53 you just need to change Community account email to match My Account's

Come here:
https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

Then at New Email and Confirm new email, put in the email you are using for My Account, then click Save.

Thanks.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

softech — Sat, 22 Apr 2023 01:24:37 GMT

@hycm53 it would not affect the password

Community uses your community name to login (hycm53) in your case. So, the email change on Community won't affect password

Re: Protect Your Community Rewards | Link Your Community Account and My Account

DennyCrane — Sat, 22 Apr 2023 01:26:30 GMT

If I already use the same email for Community and My Account, and it says Verified under my profile, am I good? No further action?

Re: Protect Your Community Rewards | Link Your Community Account and My Account

hycm53 — Sat, 22 Apr 2023 01:28:04 GMT

@softech wrote:
@hycm53 it would not affect the password
Community uses your community name to login (hycm53) in your case. So, the email change on Community won't affect password

Yes, I got it. My current community account email is same as my account email, so I don't need change, do I?

Re: Protect Your Community Rewards | Link Your Community Account and My Account

softech — Sat, 22 Apr 2023 01:32:21 GMT

@hycm53 then no need to change, you are good.

Re: Protect Your Community Rewards | Link Your Community Account and My Account

stonechucker — Sat, 22 Apr 2023 01:35:49 GMT

I’ve just returned to the community, and seeing this post, I too am looking to change my ‘My Account’ email, as the email account no longer exist.

ive attempted multiple times today to use the SiMon chat box, but fails to help me.