topic Re: [Ongoing Issue] Rewards Portal in Announcements

[Resolved] Rewards Portal

J_PM — Fri, 21 Apr 2023 02:17:10 GMT

Update: the issue impacting Rewards has been resolved🎉. You can now access your Rewards portal. Appreciate your patience.

Thank you

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Hey Community,

As of early this morning, the Public Mobile Rewards portal went down. Our technical teams are working on getting it back up and running as soon as possible.

Please be aware of the following impacts:

Unable to access Rewards Portal
Reward Redemption

We will update this thread with more information as it becomes available. Apologies for the inconvenience and thank you for your patience.

- The Public Mobile Team

Re: [Ongoing Issue] Rewards Portal

dust2dust — Thu, 20 Apr 2023 19:09:09 GMT

That's what I'm talking about! That's how you do it. I don't recall anyone in here complaining about the rewards portal. I guess people went through support or someone there noticed it yourselves.

Great job and thank you for the update. Please keep this up. It's how the community can be better.

(how about that volte for everybody? 🙂 )

Re: [Ongoing Issue] Rewards Portal

maximum_gato — Thu, 20 Apr 2023 22:02:53 GMT

@dust2dust

Indeed! It's good to see public mobile communicating with its customers on a timely basis. I'm not sure what the new guy is doing? I haven't heard of him initiating any customer engagement?

Re: [Ongoing Issue] Rewards Portal

LitlLdy — Thu, 20 Apr 2023 22:13:24 GMT

@J_PM ,

Sounds like things have been busy but I really appreciate you taking the time to communicate with us by providing us with the updates.

Re: [Ongoing Issue] Rewards Portal

J_PM — Thu, 20 Apr 2023 22:16:50 GMT

The team will be on this into the night. We currently, have splash pages up on Rewards to notify everyone! We will continue to share updates as they become available.

Re: [Ongoing Issue] Rewards Portal

maximum_gato — Thu, 20 Apr 2023 22:21:42 GMT

Thank you for the continued updates and a notification on the rewards login page.