topic Re: Get to know the Public Mobile Team! in Announcements

Get to know the Public Mobile Team!

J_PM — Thu, 30 Mar 2023 20:05:48 GMT

Hey Community,

At Public Mobile, we have an amazing team working behind-the-scenes with a mobility experience that you control, but we’re missing something...you! We want to learn from our amazing community, connect and share updates, so we’re here to say hi and introduce ourselves..

Over the next little while, you’ll begin to see Public Mobile team members show up around our Community. They’re here to get familiar with our platform, and to learn what’s meaningful to you as a Public Mobile customer and help us shape the future of our products and services. .

Our mighty team of Oracles, along with our brilliant Community experts will continue to be the Community's best line of support.

While we’re very excited to be more present, we ask that you please be patient with us. As our team is busy working on all the things Public Mobile, please note, we won’t be able to reply to everything or provide support. We’ll leave that to our knowledgeable Community experts..

Any issues that require our attention are shared with the broader PM team through our Oracles and Community Manager. J_PM , our Community Manager, that rest assured isn’t going anywhere! As we work hard to make our Community platform even better, we’re excited to welcome more team members to our Community.

Please help me in welcoming Public Mobile’s content expert, @Ck_PM (Chayanne)!

Fun Facts about Chayanne

Your role on the Public Team

"Digital CX Writer"

Personality/Hobby/Interest

"I enjoy watching movies and playing with my pugs"

One thing you love about Community

"How engaging and supportive everyone is"

- Public Mobile Team

Re: Get to know the Public Mobile Team!

XionBunny — Thu, 30 Mar 2023 20:12:54 GMT

Happy to see this happening, looking forward to engaging with the new team members. 🙂

Re: Get to know the Public Mobile Team!

umnikke8 — Thu, 30 Mar 2023 21:48:54 GMT

Sounds like a great improvement. Hopefully this will result in faster identification and resolution of internal and back end issues.

Re: Get to know the Public Mobile Team!

popping — Thu, 30 Mar 2023 22:21:03 GMT

To all contributing members on this community,

I have been on this community forum for over 4 years. I still find that new PM subscribers does not know that PM does not have a call center before account activation. As a result, there are angry posts wanting to talk to a human, not SIMon. The contributing members on this community are doing a good job to provide information quickly to help solve the PM subscribers' issues.

Anyone on the Internet can read any post on this community. Therefore, do not post any personal information in your post. The CS_Agents are PM employees. It is safe to provide your account info to CSA after creating a support ticket.

Re: Get to know the Public Mobile Team!

softech — Thu, 30 Mar 2023 22:50:53 GMT

thanks @J_PM . I see great things coming!!👍

and Welcome aboard @Ck_PM

Re: Get to know the Public Mobile Team!

toppy — Thu, 30 Mar 2023 23:34:14 GMT

@J_PM Happy to see more helper. welcome aboard

Re: Get to know the Public Mobile Team!

LitlLdy — Fri, 31 Mar 2023 00:04:12 GMT

@J_PM Thank you! @Ck_PM welcome to the Public Mobile Team! 🙂

Re: Get to know the Public Mobile Team!

J_PM — Fri, 31 Mar 2023 12:09:00 GMT

Thank you for the top up @popping 🙏

Re: Get to know the Public Mobile Team!

dust2dust — Fri, 31 Mar 2023 13:58:56 GMT

Well that was awfully generous of popping to put some money in your account. 🙂

Re: Get to know the Public Mobile Team!

BKNS27 — Fri, 31 Mar 2023 17:00:38 GMT

@J_PM

Great to see that there will be a PM CS_Agent that will pop in to the Community once in a while.

It would be a good advantage to screen out any spammers and phishers with staff access.

Welcome aboard @Ck_PM!

Re: Get to know the Public Mobile Team!

hTideGnow — Fri, 31 Mar 2023 17:07:47 GMT

Welcome @Ck_PM

and great to see more PM Team member will be checking the Community

Re: Get to know the Public Mobile Team!

J_PM — Fri, 31 Mar 2023 20:25:45 GMT

😂

Re: Get to know the Public Mobile Team!

makkahn28 — Sat, 01 Apr 2023 23:22:20 GMT

Welcome, @Ck_PM

Re: Get to know the Public Mobile Team!

hairbag1 — Tue, 04 Apr 2023 17:24:14 GMT

@J_PM

Hey Public Mobile team...anyone up to taking the bull by the horns and fixing the confusing wording in this plan ?

Should be fairly simple to add something along the lines..

100 minutes Canada wide calling with Unlimited incoming calls.

Would go a long way to clearing up the many questions posed by new and prospective customers looking for an inexpensive cell plan.

Re: Get to know the Public Mobile Team!

fujiyama — Wed, 05 Apr 2023 22:35:46 GMT

Welcome, @Ck_PM!

Since you're a CX writer can we send suggestions for site text(s) that need updating directly to you?

Such as a warning for people to not use personal info as their community username? And not to reveal all their info on a public forum?

...and many more...📚

Re: Get to know the Public Mobile Team!

Ck_PM — Thu, 06 Apr 2023 18:05:55 GMT

Thanks for the warm welcome @fujiyama!
That's a great idea, we're always looking for ways to improve our copy. Who better to provide suggestions than the customers that use Public Mobile on a daily basis. Feel free to message me with suggestions!

Re: Get to know the Public Mobile Team!

dabr — Thu, 06 Apr 2023 22:21:47 GMT

@Ck_PM Any chance that PM will finally get around to fixing the missing "unlimited incoming minutes" component for the $15 plan for both the official PM Plans page as well as in self serve as suggested by @hairbag1 and rest of us many times?

Of course, welcome! 😊

Re: Get to know the Public Mobile Team!

hairbag1 — Fri, 07 Apr 2023 15:58:12 GMT

@Ck_PM wrote:
Thanks for the warm welcome @fujiyama!
That's a great idea, we're always looking for ways to improve our copy. Who better to provide suggestions than the customers that use Public Mobile on a daily basis. Feel free to message me with suggestions!

@Ck_PM

if "you're always looking for ways to improve our copy"...we've provided that suggestion to fix the wording on the $15 plan several times over a span of a few weeks / months. Anyone looking into fixing this little copy ?

Re: Get to know the Public Mobile Team!

hTideGnow — Fri, 07 Apr 2023 16:03:03 GMT

@dabr wrote:
@Ck_PM Any chance that PM will finally get around to fixing the missing "unlimited incoming minutes" component for the $15 plan for both the official PM Plans page as well as in self serve as suggested by @hairbag1 and rest of us many times?

@Ck_PM

I agree with @dabr that there are some communication fixing to be done

other than the $15 - 100 minutes incoming cals should shown clearly, the text about you have a chance to save $2 for Autopay still have it on the new activation email.

and I am certain the list goes on.

Re: Get to know the Public Mobile Team!

Kristowhy — Sun, 09 Apr 2023 19:17:39 GMT

@hairbag1 wrote:
@Ck_PM wrote:
Thanks for the warm welcome @fujiyama!
That's a great idea, we're always looking for ways to improve our copy. Who better to provide suggestions than the customers that use Public Mobile on a daily basis. Feel free to message me with suggestions!
@Ck_PM
if "you're always looking for ways to improve our copy"...we've provided that suggestion to fix the wording on the $15 plan several times over a span of a few weeks / months. Anyone looking into fixing this little copy ?

Agreed. The beauty of a community is that endless amount of data lurking on these pages just waiting to be mined and actioned.

Regarding "feel free to message me with suggestions", imho this is not the way to approach feedback. While it's great to accept this privately, there should be a proper section/mechanism in place for this. That way the community is already aware of previous questions/feedback submitted and what items are being focused on or prioritized.