topic Re: Your Public Mobile experience just got an upgrade. in Announcements

Your Public Mobile experience just got an upgrade.

J_PM — Wed, 13 Jul 2022 13:05:39 GMT

Hey Community,

We have a big announcement to share with you!

Starting July 13, Public Mobile is going 100% digital, with all new activations and devices taking place exclusively online. New customers can join Public Mobile on the go, from anywhere, without setting foot into a store.

To officially mark the start of a new & improved Public Mobile experience, we’re announcing two exciting new features launching today:

Browse up to 30x faster with new 4G-speed plans.

Now, you can get up to 30x faster speeds with Public Mobile’s new 4G-speed plans, when compared to existing 3G-speed plans. These new plans provide new and existing customers with a wider range of included data and speeds to choose from, depending on their needs.

Introducing the new My Account: A modernized, mobile-first self-serve experience.

Redesigned from the ground up, our refreshed self-serve portal provides you with easy account-management at your fingertips without the need for in-person support. Plus, it features an all new intuitive mobile-friendly design to make all account management a breeze.

Along with these new features, as many of you know, we recently launched our new rewards program Public Points earlier this year, where you can earn and redeem rewards with ultimate flexibility. We also redesigned our Community Forum to give our customers the ability to find solutions faster, with 24/7 access to online support.

Expect to see many more exciting enhancements as we continue on our journey of putting the power of mobility in the hands of Canadians. To celebrate these exciting launches, we will be giving new subscribers 3x the points-back for their first 12 months, for a limited time on eligible purchase, through our Public Points™ Rewards program.

Important Details:

You will still be able to purchase SIM cards from TELUS & Koodo corporate stores. Find a store near you using our store locator.
Vouchers will still be available for purchase in the same locations as before. Visit our vouchers page to access our list of voucher purchase locations.

For more information on these exciting new changes, please visit publicmobile.ca or our FAQs on these changes.

- Public Mobile Team

Re: Your Public Mobile experience just got an upgrade.

Dunkman — Wed, 13 Jul 2022 13:18:14 GMT

Some customers will dislike having the retail experience removed. Public mobile has returned to its beginning when everything was done online.

Most customers should like the significant improvements in My account and the introduction of LTE plans.

Re: Your Public Mobile experience just got an upgrade.

computergeek541 — Wed, 13 Jul 2022 13:21:38 GMT

@Dunkman

On RFD, customers and potential new customers are very much disliking the new plans as being overpriced.

Re: Your Public Mobile experience just got an upgrade.

LeePublic — Wed, 13 Jul 2022 13:31:43 GMT

I agree, however the 4 and 6 GB plans aren't too bad but the jump from $45 to $55 doesn't make sense since it adds only 2GB extra for $10?

Re: Your Public Mobile experience just got an upgrade.

Jonavin — Wed, 13 Jul 2022 13:34:32 GMT

The data buckets are too small for the added speed to be honest. I just think there’s a misbalance in the plan makeup. What good is faster data if you just run out faster.

Re: Your Public Mobile experience just got an upgrade.

softech — Wed, 13 Jul 2022 13:34:35 GMT

@J_PM With PM going 100% digital, can you look into the shipping or ordering SIM online as well? While some people could receive SIM card within 3 days, but we heard more stories about receiving them in 3 weeks. It is a critical part in activation and I surely believe you don't want your potential new subscribers to have such an awful first experience with PM.

Re: Your Public Mobile experience just got an upgrade.

BearFBI — Wed, 13 Jul 2022 13:35:19 GMT

These plans are a ripoff.

Where is VoLTE and E-sim ?

Ive moved all my accounts with data away from PM. I downgraded mine and now use data with another provider

Re: Your Public Mobile experience just got an upgrade.

Dunkman — Wed, 13 Jul 2022 13:36:15 GMT

@computergeek541 wrote:
@Dunkman

On RFD, customers and potential new customers are very much disliking the new plans as being overpriced.

@computergeek541

Agree the pricing could be better. It is a bit cheaper than the Koodo prepaid plans. At least, you get more data at the same price points. Just offers more choices for existing and new customers.

Re: Your Public Mobile experience just got an upgrade.

LeePublic — Wed, 13 Jul 2022 13:40:57 GMT

Agreed, I would stick with my current plan for now.... more options are better than before.....

Re: Your Public Mobile experience just got an upgrade.

makkahn28 — Wed, 13 Jul 2022 13:48:04 GMT

At least PM is listening to what some people like myself have been asking, and at least I still have retained my 90 Day $150 Unlimited Canada-Wide + US-L-D + Unlimited Global Text + 6GB LTE Speed Data, my Mom also on that plan too

Re: Your Public Mobile experience just got an upgrade.

softech — Wed, 13 Jul 2022 13:49:17 GMT

Yes, RFD people only want the cheapest thing 🤣

I doubt PM really care about the selling of those plans over $60. They are there just because everyone else has it.

Afterall, if you are paying for $60 or above, or even $50 and above, you would check with Postpaid providers instead for better deals and some discounts on new phones

All tier 3 providers are really position themselves for those who wants the basis plans (aka cheap plans) only and those who have are unable to get a postpaid plans because of their credit history or new comers

Re: Your Public Mobile experience just got an upgrade.

Bandsaw — Wed, 13 Jul 2022 13:49:18 GMT

Agreed, more and more places I go in Bell (Ontario territory) and going VoLTE only. I will soon be forced to move away from PM. I have heard talk of end of September/October. Perhaps PM can commit one way or another.

We need VoLTE service

Re: Your Public Mobile experience just got an upgrade.

jor123 — Wed, 13 Jul 2022 14:33:01 GMT

I'd like to see a VoLTE announcement as well. It's long overdue.

Re: Your Public Mobile experience just got an upgrade.

ronsav — Wed, 13 Jul 2022 14:38:01 GMT

So where is the option to switch to 4g? in my account i don't see those options when i try to change plans.I only see the old 3g plans.

Re: Your Public Mobile experience just got an upgrade.

LeafsChick — Wed, 13 Jul 2022 14:43:26 GMT

If we change plans, will we lose existing rewards/add-ons/holiday giveaways? I want to change to a 4GB plan, but not if I'll lose the other stuff?

Re: Your Public Mobile experience just got an upgrade.

sa7375 — Wed, 13 Jul 2022 14:47:05 GMT

In fairness to PM, one can’t be very critical about the higher pricing of 4G plans. After all, perks and better speeds cost more — the same as business class vs the economy class in air travel.

I am glad, though, that the old plans remain unaffected, and I’ll continue to slog at the slower speeds but at the cheaper rates. 😄

Re: Your Public Mobile experience just got an upgrade.

ThomasY — Wed, 13 Jul 2022 14:53:31 GMT

It says it’s mobile friendly, but I can’t do anything on my iPhone 8. NO WAY to close this window!

Re: Your Public Mobile experience just got an upgrade.

AE_Collector — Wed, 13 Jul 2022 15:09:14 GMT

Has the PM home page crashed now? I can’t get it to load and I get an error message trying to look at plans.

Are all existing plans from a few days ago still there as well as some new 4G plans? I am off my regular $15 plan at the moment on the $40 plan to get the extra needed while at our cabin over the summer. After years of virtually no changes it will be my luck to have the $15 plan disappear while I am not currently on it!

Re: Your Public Mobile experience just got an upgrade.

LeafsChick — Wed, 13 Jul 2022 15:12:02 GMT

Seems to be up and down, I can get the plans page to load, rewards tab won't though

Re: Your Public Mobile experience just got an upgrade.

canuk — Wed, 13 Jul 2022 15:24:40 GMT

Think I will stay with current plan for now. Consider sharpening the P/Mobile Pricing pencil, as there is limited benefit for many users.