topic Re: Welcome to our New Community! in Announcements

Welcome to our Community!

J_PM — Thu, 02 Mar 2023 13:39:05 GMT

Hey Community,

We are delighted to launch our newly redesigned Community.

We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highlighted a few of our favourites:

New Layout:

The modern interface makes it easy to ask a question to our Community and receive quick responses from a Community expert
No desktop? No problem. We made this platform mobile friendly! Making it easy to search or post a question while your on the go.

Boards & Forums

Announcements:

The Public Mobile team uses this board to feature new business updates and to keep our customers informed about new promotions and programs.

Get Support:

Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and support members answer topics posted under this board.

The Lounge:

Just for fun. Want to share your interests, hobbies and anything that’s not related to phone-stuff? The Lounge is the place to be.

Label your questions:

Each question posted on the “Get Support” board will require a minimum of 1 label attached. Try to attach the label that fits best with your question.

Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].

This will help keep all those great questions organized in our Community.

If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.

Private Messaging

We’ve also refreshed the look and layout of the private messaging inbox. We’ve made it easy to find your threads and communicate with agents or staff.
To access your private messaging inbox, click the envelope icon in the top right corner.
Conversations are now threaded! If you need to leave and return to a message at a later time, your thread will save exactly where you left off.

For more information on Community visit these Help Article links:

How to send a private message

How to ask a question

Helpful Community tips

Like most new things, it will take some getting used to. Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Let us know your thoughts & happy asking & supporting!

- Public Mobile Team

Re: Welcome to our New Community!

softech — Tue, 04 Jan 2022 16:50:14 GMT

Thanks @J_PM ..still testing it out.. the way it shows replies now is confusing.

used to be the last replies always last.. now.. if there are 5 replies.. and if I replies on the 2nd reply (I am the 6th reply), it will jammed after the 2nd reply.. so the order is 1 , 2 , 6 , 3, 4, 5.. not sure if it is good

update.. ok.. maybe not..look good now.. maybe just a hiccup or a refresh is needed..thanks

Re: Welcome to our New Community!

Anonymous — Tue, 04 Jan 2022 16:43:38 GMT

@J_PM wrote:
Get Support:
Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and customer support members answer topics posted under this board.

Happy New Year @J_PM .

So this is a disturbing line. So it's only Oracles and staff that can answer questions? So that cuts out your entire crowd-sourced knowledge?

Edit: So I can. So good. Perhaps you could change that wording. It's misleading.

Re: Welcome to our New Community!

will13am — Tue, 04 Jan 2022 16:35:50 GMT

This new layout is going to take some getting used to. It does seem to present a little better on a smaller screen. At the end of the day, what really makes the community is the members.

It's ALIVE

ShawnC13 — Tue, 04 Jan 2022 16:39:35 GMT

Well it looks like it is up and running. A different look and some getting used to I am sure. A much simpler format for people to get help, no more having too find the correct subsection. Now just add easy as posting in the Get Help Section!!

What are the early impressions from the community in the new layout

Re: It's ALIVE

softech — Tue, 04 Jan 2022 16:49:22 GMT

I have a question with the replies..

if a thread already have 5 replies.. I clicked the reply on the 2nd one (I am the 6th reply then) , is that true that it will then display the order as

1 , 2, 6, 3, 4, 5 ?

this is what I am seeing

update.. ok.. maybe not.. maybe just a hiccup or a refresh is needed..thanks

Re: Welcome to our New Community!

softech — Tue, 04 Jan 2022 16:44:28 GMT

@J_PM ..and this is the end of the upgrade? earlier you said it might go till Jan 7th..

Re: Welcome to our New Community!

ShawnC13 — Tue, 04 Jan 2022 17:02:12 GMT

It does look better on mobile, the latest posts will be missed for sure and I am pretty sure that was brought up a few times in our testing of it. I will have to see how the site performs with full activity rather than our small test bench we were playing with and it was easier to follow topics when it was a small sample

Re: Welcome to our New Community!

ShawnC13 — Tue, 04 Jan 2022 17:05:10 GMT

@Anonymous, it is a customer support board so everyone here is a Customer Support Member. New Terminology but it should work out.

Re: Welcome to our New Community!

J_PM — Tue, 04 Jan 2022 17:09:45 GMT

@ShawnC13 @Anonymous

We removed "customer" and kept "support member" (to avoid confusion) as we were referring to everyone on Community is a support member😀.

Re: Welcome to our New Community!

ShawnC13 — Tue, 04 Jan 2022 17:11:07 GMT

@softech wrote:
Thanks @J_PM ..still testing it out.. the way it shows replies now is confusing.

used to be the last replies always last.. now.. if there are 5 replies.. and if I replies on the 2nd reply (I am the 6th reply), it will jammed after the 2nd reply.. so the order is 1 , 2 , 6 , 3, 4, 5.. not sure if it is good

update.. ok.. maybe not..look good now.. maybe just a hiccup or a refresh is needed..thanks

@softech, I experienced the same thing with my first reply it showed right under the post I was replying to but it was back in chronological order when I re-entered the thread.

Re: Welcome to our New Community!

Anonymous — Tue, 04 Jan 2022 17:29:32 GMT

Thanks @J_PM : One further semantic addition for that tiny bit of extra clarity as to who we are... perhaps add after support members "at large" and maybe "will reply" after that. I suggest changing answer to will reply. We don't technically have all the answers or _can_ answer everything.

Our Oracles and support members at large will reply to topics posted under this board.

And while we're both here...could you please direct your Oracles to keep threads about "phone-stuff" in the Phones & Hardware category. Thanks.

Re: Welcome to our New Community!

LeePublic — Tue, 04 Jan 2022 17:43:25 GMT

@J_PM Wow! What a overhaul, looks nice! 😁

Re: Welcome to our New Community!

NDesai — Tue, 04 Jan 2022 17:48:41 GMT

Looks much better than before specially on mobile. Finally, I can mass delete some old PMs 🙂
One suggestion, buttons like Bravos and Reply are pretty large in a post compare to the default text size. I am hoping they can resize it to a bit smaller size once fully migrated.

Re: It's ALIVE

Nezgar — Tue, 04 Jan 2022 17:53:05 GMT

5 minutes in...... I don't like that the box when composing a message isn't a white background.. it's really hard to separate from the site background... The grey line next to quoted text is almost invisible with this colour scheme too.

Are the various topic areas all gone? All i see are Announcements & Louge

Also the bravo's leaderboard is back on the homepage? Maybe that was not intentional.

Of course there will be hiccups with the changes, this is just the beginning of the ride. 🙂 Cheers!

Re: Welcome to our New Community!

Nezgar — Tue, 04 Jan 2022 18:03:23 GMT

@J_PM wrote:

As seen in your screenshot, please consider restoring the white background in the text composition box when posting or replying. Currently, it's very hard to differentiate the text editing box from the background. It also makes it hard to see the vertical grey line next to quoted text.

Re: Welcome to our New Community!

amirsojoodi — Tue, 04 Jan 2022 18:43:01 GMT

Happy New Year everyone!
I am a community newbie, and I am happy to activate my account just after the new updates!
I hope that I can be helpful for someone at least in here! 🙂

Re: Welcome to our New Community!

Nezgar — Tue, 04 Jan 2022 19:59:40 GMT

Edit: oops double post indeed

Re: Welcome to our New Community!

Anonymous — Tue, 04 Jan 2022 18:08:25 GMT

@Nezgar : Double post? 🙂 Yes I agree. The quoted colour was important to the visually impaired. I had mentioned that earlier too. So the more that repeat this the better.

Re: Welcome to our New Community!

SD08 — Tue, 04 Jan 2022 18:15:04 GMT

Thanks to PM for the refreshed community look. Well, this is an interesting layout that will take some getting used to. One good change I see is the addition of a different timestamp if posts have been edited. Hopefully, adjustments will be made as feedback rolls in.