topic Re: NEW: Introducing even more 4G speed plans in Announcements

NEW: Introducing even more 4G speed plans

Tiana_V — Tue, 04 Oct 2022 13:00:09 GMT

Hey Community,

Starting today, we’re introducing three brand new 4G speed plans. These plans are available to all existing and new customers, plus new customers will earn 3x the Points-Back for 12 months when they activate.

Plan Details:

$55/month

3x Points-back: Earn $8.25/mo in points value²
8 GB Data¹ at 4G speed
Unlimited Canada-wide minutes
Unlimited International Text and Picture Messaging
Voicemail and Call Display5

$60/month

3x Points-back: Earn $9/mo in points value²
10 GB Data¹ at 4G speed
Unlimited Canada-wide minutes
Unlimited International Text and Picture Messaging
Voicemail and Call Display5

$65/month

3x Points-back: Earn $9.75/mo in points value²
15 GB Data¹ at 4G speed
Unlimited Canada-wide minutes
Unlimited International Text and Picture Messaging
Voicemail and Call Display5

How to Get These Plans:

Existing Customers:

Log in to My Account
Go to ‘Plans & Add-ons’
Click ‘Change my Plan’

New Customers

If you need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM card will be shipped within 3 to 7 business days. You can also order your SIM card through Amazon, and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you.
Visit activate.publicmobile.ca to activate online.

To learn more about Public Mobile, click here

- The Public Mobile Community team

Details:

²Offer current as of July 13, 2022. Offer available to new customers who activate at Public Mobile. Offer provides 15% points-back for 12 months on eligible purchases on your plan or add-ons. Offer subject to change, and may be removed at any time. 15% points-back applies only to customer spend on plan renewals and add-ons, and is not applicable to any other method of earning points (such as welcome present points, give back points, refer-a-friend, anniversary, etc.). Offer is applied as a 10% points-back bonus on top of the current in-market points-back offer of 5%. After the 12-month period, the 15% offer will be removed, and customer will revert to the in-market points-back offer, which is currently 5%.

Points bonus will automatically be applied separately from the regular 5% points-back to eligible purchases within 4-5 business days. Points bonus will expire if the account is deactivated.

As of August 16, 2022, 1 Public point earned is valued at 1 dollar when redeemed. By redeeming 15 points, you can save $15 off the price of your phone bill, applied to your next renewal. Minimum redemption of 15 points required to receive a bill credit. Public Points have no cash value and may not be redeemed for cash or any other benefits except under the Program.

¹Plans with 3G speed may reach download speeds of up to 3 Mbps, and plans with 4G speed may reach download speeds up to 100 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors. For more information about speed experience in our rate plans, please see https://www.publicmobile.ca/pdfs/Wireless_Video_Experience_Optimization_fr.pdf

Re: NEW: Introducing even more 4G speed plans

Outdoorsman — Tue, 04 Oct 2022 13:06:13 GMT

@Tiana_V hi so you take away the 20 gig 55 dollar plan and replace it with these? what a joke!!

Re: NEW: Introducing even more 4G speed plans

hairbag1 — Tue, 04 Oct 2022 14:49:03 GMT

Re: NEW: Introducing even more 4G speed plans

dust2dust — Tue, 04 Oct 2022 14:58:44 GMT

For those that might ask about their set up plan change for their next renewal and had selected any of the previously available plans like the $55/20gb plan then you will still get that.

Re: NEW: Introducing even more 4G speed plans

hTideGnow — Tue, 04 Oct 2022 15:12:45 GMT

@dust2dust wrote:
For those that might ask about their set up plan change for their next renewal and had selected any of the previously available plans like the $55/20gb plan then you will still get that.

Cool.. this is a true "limited time" offer then, get it while you can

Re: NEW: Introducing even more 4G speed plans

dust2dust — Tue, 04 Oct 2022 15:23:27 GMT

@hTideGnow- You can't. It's gone. I was speaking to those customers that might have scheduled the plan change to that no longer available plan. They'll still get it.

Adding - or maybe...

@hTideGnow wrote:
Cool.. this i was a true "limited time" offer then, get it while you can

Re: NEW: Introducing even more 4G speed plans

hairbag1 — Tue, 04 Oct 2022 15:18:38 GMT

I think he was referring to customers who have selected the plan to be applied at Next Renewal date already.

If you haven't done so...it's not available at all now.

Re: NEW: Introducing even more 4G speed plans

wetcoaster — Tue, 04 Oct 2022 16:34:15 GMT

@dust2dust wrote:
@hTideGnow- You can't. It's gone. I was speaking to those customers that might have scheduled the plan change to that no longer available plan. They'll still get it.
Adding - or maybe...

@hTideGnow wrote:
Cool.. this i was a true "limited time" offer then, get it while you can

Yep... Last week I had scheduled to the $55/20GB for next renewal, to have the option on my second data plan. Stupidly I was in a hurry and forgot about the screen shot, but am sure that the plan change did show up. Well, fast forward to a minute ago and my haste is biting me in the rearside: The plan change is, conveniently for PM, deleted.

I hope for the people that don't have other options that my account is the exception to the rule.
Things are really getting sobering around here.

Re: NEW: Introducing even more 4G speed plans

dust2dust — Tue, 04 Oct 2022 18:13:19 GMT

@wetcoaster- Oh my. Sobering is an interesting choice of words. I guess we'll hear from others if that plan got killed while scheduled. Wow.

Re: NEW: Introducing even more 4G speed plans

computergeek541 — Tue, 04 Oct 2022 18:22:08 GMT

Unfotunately, the plans just go worse. I also believe that none of the above plans are new. The only new one that I see is the $37.50 plan. In my opinion, the only plan worth considering was the $55 plan with 20GB of data. From a customer standpoint, these changes are extremely disappointing.

Re: NEW: Introducing even more 4G speed plans

wetcoaster — Tue, 04 Oct 2022 18:43:11 GMT

@dust2dust

In my time here (5+ years), and between all the accounts that I help manage, I have scheduled more than two dozen plan changes at renewal, multiple of them to plans that were no longer available once renewal actually rolled around, all went through flawlessly.

This is the first time that I don't have proof that I actually went through all the steps (which I did), and sure enough it's the time that I would need the documentation. Luckily it's one of my personal secondary accounts, so it was more of a "nice to have at a reasonably good price" (that would stay suspended if not needed) and not crucial for someone on a tight budget that needs the best bang for the buck for as much data as they get their hands on.

If not honoring these plan changes is indeed a general policy change at Public Mobile I'll have a keen eye on those second tier Black Friday offers that, hopefully, are around the corner. The old rewards program would be the only thing left that still has me putting up with the continually diminishing voice call connection quality in the corner I need it most. Time to look into provider's VoLTE offerings, since it's likely not coming here anytime soon...

Re: NEW: Introducing even more 4G speed plans

dabr — Tue, 04 Oct 2022 20:18:57 GMT

@wetcoaster Perhaps you'll get lucky and once the account is suspended you'll see "a sweet deal" for the now discontinued plan, that is unless your scheduled plan change is successful at renewal. That offer is available on my suspended account right now. Unfortunately, I don't need that much data for that account but it's a pretty good plan for those who do.

Re: NEW: Introducing even more 4G speed plans

computergeek541 — Tue, 04 Oct 2022 20:28:34 GMT

@dabr wrote:
@wetcoaster Perhaps you'll get lucky and once the account is suspended you'll see "a sweet deal" for the now discontinued plan, that is unless your scheduled plan change is successful at renewal. That offer is available on my suspended account right now. Unfortunately, I don't need that much data for that account but it's a pretty good plan for those who do.

I don't see those as targetted offers that you see when logging into your Self Serve account. It's more likely to be an out-of-date banner ad.

Re: NEW: Introducing even more 4G speed plans

wetcoaster — Tue, 04 Oct 2022 22:07:36 GMT

@dabr

Thanks for mentioning that - I'll try to remember to monitor the account around next renewal. But I don't keep my hopes up.

Re: NEW: Introducing even more 4G speed plans

srlawren — Tue, 04 Oct 2022 23:09:19 GMT

These plans seem identical to the $55, $60, and $65 "bring your own phone" post-paid plans at Koodo. The difference is that with Koodo, you get VoLTE, VoWiFi, Call Control, international roaming, phone tabs, and I'm sure I've missed a few things. EDIT--also: ability to bundle with Telus home internet/tv services to save even more, option to use Stream+ subscription bundle, and so on.

Honestly unless you can't pass a credit check, there's almost no reason to get one of these plans at PM over their Koodo post-paid counterparts. Very strange move.

EDIT: Okay I guess there's the reward points as well. I'm not too familiar with the current rewards system so I'll just say that if the stated $8.25 / $9 / $9.75 per month value is to be taken at face value, that does make these plans more affordable at $46.75 / $51 / $55.25 per month.

Re: NEW: Introducing even more 4G speed plans

NDesai — Wed, 05 Oct 2022 00:34:39 GMT

Seems they randomly decided the price for those plans without looking around.

2GB for $37.50 / 4GB $41.25 = $3.75 difference for +2GB
4GB $41.25 / 6GB $45 = $3.75 difference for +2GB
6GB $45 / 8GB $55 = $10 difference for +2GB, huh?
8GB $55 / 10GB $60 = $5 difference for +2GB

Data is usually cheaper as you pay more. At this rate, there are much better plans available elsewhere.
PM did the best move by offering 4G plans and created a big difference between Lucky and Chatr. However, the current 4G plans are not so enticing for new customers. I suggest they add a low data plan such as 1GB at 4G for $30 or less which would be appealing to many customers that do not want any 3G plan.

Re: NEW: Introducing even more 4G speed plans

dabr — Wed, 05 Oct 2022 00:47:36 GMT

@wetcoaster Yes, I wouldn't hold my breath either and @computergeek541 might be correct about it being an out of date banner ad. I thought I would see if it would actually bring up the "sweet deal" plan by clicking Change Plan from the offer. That option just took me to the Plans page with only a choice of the current available plans. So it's just another misleading (false?) bit of advertising from PM which seems to have become rather common lately.

Re: NEW: Introducing even more 4G speed plans

computergeek541 — Wed, 05 Oct 2022 02:32:49 GMT

@dabr wrote:
@wetcoaster Yes, I wouldn't hold my breath either and @computergeek541 might be correct about it being an out of date banner ad. I thought I would see if it would actually bring up the "sweet deal" plan by clicking Change Plan from the offer. That option just took me to the Plans page with only a choice of the current available plans. So it's just another misleading (false?) bit of advertising from PM which seems to have become rather common lately.

Not long ago, there was a banner ad in Self Serve that appears to have been a new customer offer for $5 off a plan for 3 "months". Public Mobile did have a similar promotion at one point for that. I haven't heard of any existing customer actually receiving that $5 off.

Re: NEW: Introducing even more 4G speed plans

wetcoaster — Wed, 05 Oct 2022 18:39:03 GMT

@srlawren

I had one other reason than credit check for trying to get that $55/20GB plan here - the ability to suspend it when not needed. My cell phone data needs are varying greatly from month to month, and since plan data is generally cheaper than add-ons I have two PM plans that I use for data only to hot spot off, when I need it. And then suspend them when I get by on my "normal" allotment. Alas, apparently more GB for less money and on 4G was not meant to be for the bigger one of them.

Re: NEW: Introducing even more 4G speed plans

darlicious — Wed, 05 Oct 2022 19:37:43 GMT

Geez.... I take a day off to do other things and and never fails Public Mobile makes a big announcement well sort of big except they didn't announce that they had eliminated the $55 student plan nor did they pin the announcement to the landing page for even a day did they? I've been fooled by this before and even today before I posted I looked back through a day and a half of posts and nothing I saw indicated that the $55 plan had been eliminated or I would have just posted in this thread?

The other noticeable thing is I just about took a double take when I looked at who posted this announcement? Is @Tiana_V back at public mobile? I personally would like to extend a warm welcome back toTiana if that's the case?!!👍😃🎊🙏🎉🤪🤟