topic Re: Scheduled System Maintenance on Sept 8 in Announcements

Scheduled System Maintenance on Sept 8

J_PM — Tue, 06 Sep 2022 20:39:33 GMT

Hey Community,

On September 8th we will be deploying some bug fixes and enhancements to the My Account page and it will be down for maintenance between 12:00 and 1:00 AM (Wednesday night and Thursday).

If you are looking to make basic changes to your account, you can dial *611 on your phone.

We apologize for any inconvenience.

Thank you,

- Public Mobile Team

Re: Scheduled System Maintenance on Sept 8

dust2dust — Fri, 10 Feb 2023 01:42:11 GMT

Update: The chatbot access has been severely gutted. The rest of this post wrt the chatbot functions hardly matters.

Well that's some learning for me. That short list of things that was on the announcement post that got edited that one could allegedly do with the chatbot made me look. Wow. You can do a whole bunch of stuff in it that I never knew before. How thoroughly useful. Would like a way to properly log out when done though rather than just closing it.

611 is still withering on the vine though.

Adding - interesting edit @SSO_T1 🙂

So I went looking.

Start chatbot
Are you a customer - click yes
Click on the sign in - login box pops out - login using normal login credentials.

So I made a chart of the differences between the self serve and 611 and the chatbot. The left column are all the things that can be done and seen in the self-serve.

Self Serve	611	Chatbot
Top
Lost/stolen phone		Yes – didn't test
Change sim
Change card
Toggle autopay	yes	only on – didn't seem to work anyway
(add funds)
use registered card	yes	Yes – didn't test
use voucher	yes	Yes – didn't test
custom amount	presets	Yes – didn't test
change card
Amount due	yes	yes
Due date	yes	Yes – but uses last day as due date
Payment history		yes
Usage counters	Data,Intl LD	Yes – the 50 texts used counter doesn't work
Usage details
Balance	yes	yes
Shop add-ons	Roaming, US LD	Yes – didn't test
Referral code
Plan details		yes

Plan & Add-ons
Change plan		only immediate – didn't test

Payments
Rewards

Profile
Change password		Yes – takes you to the standard change page
Change pin
Change voicemail password		Yes – 10 digits – must change on first access
toggle 2FA
Account number
Sim
Change number
Change name, address, alternate #
Transfer number

Of course the voicemail password can be changed in the voicemail system. But not 611.

Re: Scheduled System Maintenance on Sept 8

esjliv — Tue, 06 Sep 2022 22:08:37 GMT

Thanks for the heads up @J_PM . Deployment of fixes for bugs and enhancement sounds good to me - yeah Public!

Re: Scheduled System Maintenance on Sept 8

JL9 — Tue, 06 Sep 2022 22:47:44 GMT

Great hope this has to do with the inaccurate numbers/usage etc. a welcome change indeed!

Re: Scheduled System Maintenance on Sept 8

hTideGnow — Wed, 07 Sep 2022 15:41:59 GMT

Happy to see bug fixes and enhancements coming

@J_PM do you have the list of issues this will cover?

Re: Scheduled System Maintenance on Sept 8

CountyDownIeUk — Thu, 08 Sep 2022 16:52:27 GMT

@J_PM

Sounds good. But I reiterate.....will we see a list of the fixes?

Re: Scheduled System Maintenance on Sept 8

dust2dust — Thu, 08 Sep 2022 17:05:53 GMT

Dates are still wrong (except end date). Caching is still keeping old data. Refresh (F5) or Ctrl-F5 do nothing. The little spinner works nicely though.

Re: Scheduled System Maintenance on Sept 8

JL9 — Fri, 09 Sep 2022 03:23:25 GMT

ughhh I hope this isn't it then

Re: Scheduled System Maintenance on Sept 8

CountyDownIeUk — Fri, 09 Sep 2022 15:05:16 GMT

$15 plan description is still missing unlimited inbound calling

Referral Phone Numbers vs Dollars Credited still are imbalanced. x 3 accounts.

Re: Scheduled System Maintenance on Sept 8

softech — Fri, 09 Sep 2022 14:54:37 GMT

I was wondering what got fixed too.

The issue with Usage report filter still there 😞

Re: Scheduled System Maintenance on Sept 8

J_PM — Fri, 09 Sep 2022 20:12:25 GMT

@CountyDownIeUk Correct. We're making multiple fixes.

Re: Scheduled System Maintenance on Sept 8

CountyDownIeUk — Fri, 09 Sep 2022 20:52:13 GMT

@J_PM

Thank you.

Re: Scheduled System Maintenance on Sept 8

dabr — Fri, 09 Sep 2022 22:28:41 GMT

@J_PM I just noticed the options under Quick Links in the self serve account has been disabled. Is this temporary?

Re: Scheduled System Maintenance on Sept 8

Pawprints1986 — Mon, 12 Sep 2022 04:30:33 GMT

System is down for me on sept 12 12:24am - as is 611 - I can log in to see my rewards, and here on community but that's it.

Was the fix from 4 days ago just that good, or, did something else happen? Lol

Also, any way to disable the useless "check out the website" text that you now get every time you call 611 without blocking the number as it's also my payment reminder, which is actually useful? I thought it was a one time thing. Nope !

(Just noting my service itself is working. Just would like to be able to make a payment)

Re: Scheduled System Maintenance on Sept 8

dust2dust — Mon, 12 Sep 2022 04:47:00 GMT

Somebody someday needs to run out to a Mobil gas station and do a real time top up when another of these downtime happens. See if it works.

Re: Scheduled System Maintenance on Sept 8

Pawprints1986 — Mon, 12 Sep 2022 04:49:50 GMT

@dust2dust I thought you could only buy vouchers "in the wild", which you then have to add yourself ?

Re: Scheduled System Maintenance on Sept 8

dust2dust — Mon, 12 Sep 2022 04:57:18 GMT

No, there's that other little used method available at just a couple places. You might get weird looks when you ask. Canadian Tire gas is another. You ask for cellular top up or some such words. They ask who, they ask how much, they ask phone number...pay and done. aka instant top up. And it is instant.

Re: Scheduled System Maintenance on Sept 8

Pawprints1986 — Mon, 12 Sep 2022 05:22:52 GMT

Hmm, interesting I didn't know that! I don't have either close by enough to be worth it but for sure interesting!

Re: Scheduled System Maintenance on Sept 8

Pawprints1986 — Mon, 12 Sep 2022 13:27:24 GMT

Okay, so now after a planned maintainence on the 8th, and an unplanned maintainence on the 12th, you still cannot make a payment that's under the full amount due.

Many of us are not idiots and know how to account for our rewards due, and prefer to make manual payments so that way auto pay cannot fail. Is this trying to force people to switch to the new rewards or something?

What if I was using a prepaid Visa gift card that only has $25 on it and my amount due was $40 - with the current system I cannot use this gift card towards my balance owing at all even if that's what I'd prefer to do with it. This has got to be an issue (still) for more than just me

Either fix it to allow payment below what is due like before *or* at least make it so that rewards are deducted from the amount due beforehand, so that way you're still only paying what's actually due even if making a manual payment, and not leaving rewards in limbo. I used to be able to pay amounts as low as $1. I'd do this once a year to keep credit cards alive that I don't use often, and that was allowed. And now I can't even deduct rewards and pay the rest.

Re: Scheduled System Maintenance on Sept 8

computergeek541 — Tue, 13 Sep 2022 14:33:30 GMT