topic System Maintenance this weekend in Announcements

System Maintenance this weekend

Shazia_K — Fri, 11 Nov 2016 14:29:39 GMT

This means that from Friday, November 11^th 10:50 PM (ET) until Saturday, November 12^th 8:45 AM (ET) &

Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST you won't be able to do the following:

Access your Self-Serve account
Activate a new account

Please excuse us for any inconvenience this may cause.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

nekkidtruth — Wed, 09 Nov 2016 20:08:59 GMT

Awesome! Hopefully this is to resolve some of the issues people have been experiencing? Such as changed plans not taking effect, porting issues, SIM activation issues etc. Or is it for something else? 🙂

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

bar0460 — Wed, 09 Nov 2016 20:10:32 GMT

@Shazia_K I've just Pm'd you some additional background info about

my failed port.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

srlawren — Wed, 09 Nov 2016 20:55:32 GMT

HI @Shazia_K,

Thanks for the heads-up. Any word on if any of the outstanding issues are being addressed in this maintenance?

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

NDesai — Wed, 09 Nov 2016 21:10:50 GMT

Hopefully this will address current issues...

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

Shazia_K — Wed, 09 Nov 2016 22:22:00 GMT

@srlawren@nekkidtruth@NDesai,

Thank you for your continuous support! fingers crossed as this maintenance should fix a bunch of the current issues!

Cheers,

Shazia

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

nekkidtruth — Wed, 09 Nov 2016 22:23:30 GMT

@Shazia_K

Very glad to hear this!

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

CaNuCk07 — Wed, 09 Nov 2016 22:35:53 GMT

@Shazia_K After all the craziness last night we all needed some good news lol!

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

srlawren — Wed, 09 Nov 2016 22:38:48 GMT

@Shazia_K oh that's exciting news indeed! I'm cautiously hopeful! 🙂

@CaNuCk07 Amen to that!

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

imm1304 — Wed, 09 Nov 2016 22:45:25 GMT

Sending good luck and positive vibes to the PM staff... hope you have easy time fixing all the bugs and we get our favourite super mods back to providing awesome PM customer experience.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

McLaren — Wed, 09 Nov 2016 23:01:42 GMT

Some well needed maintenance that's for sure. Hopefully everything will run more smoothly afterwards

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

Luddite — Thu, 10 Nov 2016 00:54:13 GMT

Hope for the best, plan for the worst.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

ben10nnery — Thu, 10 Nov 2016 01:30:51 GMT

I'm not able to do those anyways so hope it fixes things up! 😊

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

Luddite — Thu, 10 Nov 2016 02:03:44 GMT

I'm sending Ralph full size to encourage the developers:

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

Rockdaddy22 — Thu, 10 Nov 2016 13:09:18 GMT

Hoping for the best but not expecting much to be honest. The plan change bug has been around forever, system maintenance has never fixed it in the past, fingers crossed I guess.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

tylerp_105 — Thu, 10 Nov 2016 13:49:46 GMT

Hi Mods

I have a few friends who will be porting over soon. I am wondering if you think it might be a better idea to wait until after the update to sign on or it probably doesn't matter.

Just hoping for a smooth as possible transistion when you are referring friends. The boards are very negative (kind of expected since you are suppose to post your issues). You can't really gauge how many people signed on without any issues.

Thanks for bringing us fantastic deals and keep up all the hard work.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

stonechucker — Thu, 10 Nov 2016 13:58:13 GMT

Hoping the results of the maintenance is helpful to all the issues currently being experienced by everyone.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

Rockdaddy22 — Thu, 10 Nov 2016 14:09:04 GMT

I promise only a tiny number actually have problems signing, most are smooth sailing 🙂

Just please use account numbers when doing ports, I know it's not mandatory, but I feel it should be.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

bar0460 — Thu, 10 Nov 2016 14:19:44 GMT

This is great news. It will give the mods some breathing space and a chance to regroup and reorganize without a continuous influx of new activation issues coming in.

Re: System Maintenance - Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST

Space_Ghost — Thu, 10 Nov 2016 15:20:06 GMT

I just signed up last night with Koodo number porting over to PM and smooth sailing. I did do my research of how to do things myself using the Community post and made notes so I think that helped immensely. I'm sure that everyone within the PM team have bullet tested these updates and all will be fine. So far I'm very happy with the service.

Space_Ghost