topic Re: Introducing Public Points Rewards in Announcements

Introducing Public Points Rewards

J_PM — Tue, 25 Jan 2022 20:41:01 GMT

Hey Community,

We are happy to announce the launch of Public Points!

Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned. Don’t worry, these customers can still join Public Points.

What is Public Points?

Public Points is our newly improved rewards program. Sure, we loved Public Rewards, but in our endless pursuit of making things better for our customers, we’ve given it a makeover and made it more flexible than before.

With Public Points you can:

Earn points. Public Points are so easy to earn, you’ll be rich in no time.
Redeem points. We make redeeming points simple. 1 point earned = 1 dollar when redeemed.
Start saving. Redeem points on things that matter to you - like money off your bill, free add-ons, or the chance to win awesome prizes.
Join whenever you want. Learn more here

Ways to earn Public Points:

With Public Points, earning points is so easy, you can do it just by saying, "I'm in." And that's actually one of the ways you can earn points – by joining Public Points. There are a lot of other ways you can earn too:

Reward	Points Earned	How do I earn it?	When do I receive it?
One-time
Welcome Present	5 points	As a little welcome present for joining Public Points, we’ll give you 5 points.	Your Welcome Present will be added after we’ve set up your profile, you’ve signed into My Rewards, and you’ve accepted the Terms & Conditions
Loyalty Perks	1 point for every month with Public	As if welcome points didn't sound nice enough, you'll also earn 1 point for every month you've been with Public Mobile	Automatically added after you’ve joined Public Points, and we’ve set up your profile on My Rewards.
Reoccurring
Points Back	5% back for every dollar spent	Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away!	Within 48 hours of your spend
Anniversary Points	10 points	For every twelve months you stay with us, you’ll earn 10 points. Think of it like an anniversary present! Note: time spent in suspend status is still counted towards your Anniversary.	On your Anniversary date
Give Back	1-20 points	Earn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community.	Community standings are released the first week of the following month, and Give Back points are added within 48 hours.
Refer-a-Friend	1 point every 30 days / active friend you referred	Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. Your friend will also receive a one-time $10 credit when they use your referral code. Note: your referral code can be found on your My Rewards homepage.	Every 30 days from your renewal date

Ways to redeem Public Points:

Unlike some other rewards programs, there isn’t a specific way or time limit to cash-in yourpoints. When and how you redeem your points is entirely up to you! Just keep in mind that 1 point earned is valued at 1 dollar when redeemed. Really, that’s it!

Rewards include:

Catalogue Item	Points Cost	Description	When do I receive it?
Lower Your Bill	15 points	By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill.	This will be applied to your next renewal
Add Some Extras	Varies	We’ve got plenty of add-ons for varying amounts of points. Roaming? Add-on a little. Long distance minutes? Add-on some more. Extra data? Add-on a whole lot! It’s entirely up to you..	Add-ons will be added immediately. In rare cases, it may take a few hours to appear in your account. If you haven’t received your add-on, please contact us for support.
Jackpot	1 point	Enter our contests for a chance to win some exciting prizes. Contest details vary, but we'll send you an email with all the details whenever we launch new ones.	Contest winners will be contacted soon after contests close.

Rewards Calculator

Wonder how many Public Points you could be raking in? Check outour rewards calculator. This tool will compare your old Public Rewards against Public Points. Simply input your information, and watch your points pile up!

Note: this tool is only for estimation purposes. There may be inaccuracies between the estimated amount and your actual Public Points earning amount

How to access Rewards:

My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points.

Do you have more questions about Public Points? Check out these FAQs here

Thank you Community for your support! Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Happy earning!

- Public Mobile Team

Re: Introducing Public Points Rewards

softech — Tue, 25 Jan 2022 20:05:13 GMT

@J_PM It is great PM included the Reward Calculator to help us to make our decision

Re: Introducing Public Points Rewards

Anonymous — Tue, 25 Jan 2022 20:10:53 GMT

@J_PM : For the sake of consistency, on the original overview page it says Access Rewards. Perhaps change that to be consistent with all the terminology that says My Rewards. Edit: Heck...just put the old My Rewards button back where it was and call it done.

What happens to ones current Available Funds if one were to Join the new program?

Can one buy items from the store with points (or Available Funds if still present)?

For Anniversary: is that 10 points each year? ie. 10 points at the end of one year, 20 points at the end of two years etc. ie. not just 10 points as each year goes by.

The opt-in button says Join...not "I'm in" - by the by 🙂

Re: Introducing Public Points Rewards

Psygineer — Tue, 25 Jan 2022 20:21:42 GMT

I am curious if we are on the old system if we will still get an extra $1 per year we were here added on our anniversary. I've been here 4 or so years, so still have at least one or two more increase coming before I hit the $5 cap.

Re: Introducing Public Points Rewards

zhadj030 — Tue, 25 Jan 2022 20:49:15 GMT

I agree with @Anonymous on the reward button section.

Removing it from the self-serve page is just annoying and few more buttons that needed to be clicked for no reason. Not to mention completely getting redirected to "telusidentity.telus.com" for authentication. and extra steps while I could have had all the necessary info from the front page

Re: Introducing Public Points Rewards

Tiprix — Tue, 25 Jan 2022 20:51:14 GMT

@PsygineerI don't think you need to worry, based on the description, "customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned". You should be receiving your rewards until you hit the $5 cap.

Re: Introducing Public Points Rewards

DryWater — Tue, 25 Jan 2022 21:15:31 GMT

It seems that moving to the new point system would earn approx. 30% fewer points for me than the current (old) system.

If I'm not being forced to switch, I see no reason to as a current member. And hopefully, it stays that way.

Re: Introducing Public Points Rewards

LeePublic — Tue, 25 Jan 2022 21:09:24 GMT

Based on the rewards calculator, on a $35 plan, it would look like I would gain 1 pt after all the rewards (Points Back, referral, community, and anniversary) over the next 2 years.

Re: Introducing Public Points Rewards

Tahiti — Tue, 25 Jan 2022 21:16:13 GMT

Question:

1. where is the Rewards Calculator?

2. I need to change info, i.e. name and address, in My Account. From FAQ page https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-FAQs, it mentioned "If you update your My Account information, your My Rewards credentials will be automatically updated as well. " If I change name + address now, will I be switched to new point system right away?

Thanks in advance!

Re: Introducing Public Points Rewards

Anonymous — Tue, 25 Jan 2022 21:19:19 GMT

@Tahiti : at the bottom of the OP.

I suspect the meaning of that line is the login. Changing profile info shouldn't do anything.

Re: Introducing Public Points Rewards

Psygineer — Tue, 25 Jan 2022 21:36:26 GMT

@Tiprix It's the "remain on old without any change to the amount earned" that confused me. Technically the increase would be a change to the amount earned! I am probably overthinking things!

Re: Introducing Public Points Rewards

hTideGnow — Tue, 25 Jan 2022 21:58:56 GMT

@J_PM wrote:

Catalogue Item
Points Cost
Description
When do I receive it?
Lower Your Bill
15 points
By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill.
This will be applied to your next renewal

HI @J_PM So, in this new Point system, people have to collect 15 points before they can use it towards their bill payment? So, I cannot spent 14 points for $14 ?

And do I have to spend in multiple of $15 only? ie, $15, $30, $45?

If my plan is $25 and I have 30 points, I have a choice to spend just 15 points for $15 off or 30 points for $30 off?

If I spent 30 points for $30, the $5 will be left as Available Fund as before?

Re: Introducing Public Points Rewards

KK688 — Tue, 25 Jan 2022 22:00:57 GMT

@J_PM This is an intriguing revamp of PM rewards.

Could PM possibly make an online version of the rewards calculator where we can enter our numbers, as an alternative to the downloadable Excel file? Not everyone has MS Excel or an equivalent alternative installed.

Re: Introducing Public Points Rewards

Tahiti — Tue, 25 Jan 2022 22:01:31 GMT

@Anonymous

1. Thanks for info on Calculator, helped me understand the new point system a lot more

2. Sill not clear if changing profile will automatically switch to new point system. Like @DryWater, I too will get approx. 30-40% less with new point system.

For now, comparing OLD vs NEW sytem (for myself):

1. Autopay($2/mth) vs. Points-back(5%/mth) - anyone with phone plan less than $40 (@5%=$2) will get less.

2. Loyalty ($1/yr, max $5) vs. Loyalty/Aniversary(max. 10pt/yr) - a lot less. e.g. I joined 5 years ago, currently get $60/year vs. first time conversion 60 points(one-time), then ONLY maximum 10 pt on Anniversary date(once per year) . . . . . i.e. 2nd year and all years after, I'll get $50/yr less

3. Old system AUTOMATICALLY takes money from account/CC for monthly fee, new system needs to "apply points", monthly? (one needs to sign into account every month? eek!)

4. Referal bonus: old system max out when # of referrals reach your monthly fee, new system is unlimited.

Re: Introducing Public Points Rewards

hTideGnow — Tue, 25 Jan 2022 22:03:38 GMT

@Tahiti wrote:

2. Sill not clear if changing profile will automatically switch to new point system.

Hi @Tahiti

No, you won't be switched to the new point system if you do not opt-in yourself. If you do nothing, you stay with the old system

Re: Introducing Public Points Rewards

Luddite — Tue, 25 Jan 2022 22:18:04 GMT

@Anonymous Loyalty: 10 points each anniversary; no increases with time is my understanding

Re: Introducing Public Points Rewards

Luddite — Tue, 25 Jan 2022 22:19:29 GMT

@Psygineer If you stay on the current plan Loyalty continues to increase up to $5/30 days.

Re: Introducing Public Points Rewards

Tahiti — Tue, 25 Jan 2022 22:21:52 GMT

@Anonymous

Your "For Anniversary: is that 10 points each year? ie. 10 points at the end of one year, 20 points at the end of two years etc. ie. not just 10 points as each year goes by."

== every year, u only get maximum 10 points on anniversary date, once per year. Check the calculator for year 2(cell C25), stay at 10 points(cell C24).

@Psygineer

Your "I am curious if we are on the old system if we will still get an extra $1 per year we were here added on our anniversary. I've been here 4 or so years, so still have at least one or two more increase coming before I hit the $5 cap."

== Yes, if u stay with PM, your Loyalty bonus will increase from current $4 to $5. Check calculator under column B Old Reward, year 2 is $12(cell B25) more than year 1(cell B24)

Re: Introducing Public Points Rewards

sa7375 — Tue, 25 Jan 2022 22:22:04 GMT

Jade! Things are a lot more clear now. A question on the following excerpt of your announcement.

"My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points."

Question: As an old customer, who is not desiring to join the New Rewards Program, do I still need to log in to the Rewards Program hosted by TELUS (screenshot below), or just do nothing?

Re: Introducing Public Points Rewards

Luddite — Tue, 25 Jan 2022 22:24:05 GMT

@Tahiti So far the only way you can join the points programme is to manually opt in; once joined it links to your account username.