topic Re: Changes are coming to the Community! in Announcements

Changes are coming to the Community!

J_PM — Thu, 30 Dec 2021 17:47:16 GMT

Hey Community,

We hope you’re all enjoying a great Holiday season.

As we get closer to ringing in the new year, we’re excited to share some big news with everyone.

From January 4 - 7, 2022 the Community will go through some changes to bring our beloved support platform to new heights! Our members have waited some time to see our Community evolve, and we’re very excited to launch and share our new Community with you all very soon.

Heads up: You may experience odd updates on the platform during this time, but don’t worry, we’re just moving things into place for the grand reveal.

Community Maintenance

January 4, 2022 12:00am ET - January 4, 2022 9:30am ET, customers will be unable to sign into their Community account during this time.

You won’t be able to submit a ticket, as the community will be under maintenance
You can still search and browse existing posts in the Community

Email & Real Time Notifications Disabled: Jan 4 - 7

From January 4 - 7, 2022 all email and real time notifications from Community will be disabled. You will receive an SMS notification (instead of an email) for new private messages from a Customer Support Agent (responses from a CS_Agent).

- Important: If you need to submit a ticket and are unable to receive an SMS, please make sure you check your private messages periodically or you can also provide the CSA with a temporary number, to receive your SMS notifications.

Email and real time notifications will proceed back on January 7, SMS will only be used from Jan 4 -7.

We will return with another announcement to welcome and introduce you all to our new Community.

Thank you for all the support and feedback over this past year. We’ve heard many of your suggestions regarding ways to make our Community even better, and could not have done it without you!

Thank you

- Public Mobile Team

Re: Changes are coming to the Community!

darkomega — Thu, 30 Dec 2021 18:10:11 GMT

Awesome news, I can't wait to see all the new changes that come, happy newyear!

Re: Changes are coming to the Community!

kaytus — Thu, 30 Dec 2021 18:12:26 GMT

Good News. Alway want the improvement update.

Happy New Year.

Stay safe

Re: Changes are coming to the Community!

popping — Thu, 30 Dec 2021 18:27:48 GMT

I am not anticipating any issue after the Community system update.

PM self-serve server is not connected to the PM Community Support server. For the members with the renewal day on the Jan 4th, please add enough fund for your renewal to your account before Jan 4th to make sure your renewal without issue.

Re: Changes are coming to the Community!

softech — Thu, 30 Dec 2021 18:36:58 GMT

Let's hope the changes coming to the Community are change for the better . Looking forward to it.

Re: Changes are coming to the Community!

Triguy — Thu, 30 Dec 2021 18:37:54 GMT

That is good news. Looking forward to the new improvements.

Re: Changes are coming to the Community!

darlicious — Thu, 30 Dec 2021 18:40:18 GMT

This should be interesting....I only hope you have abandoned the disaster of an experiment with private messages in the summer and that they are left intact or if not does anyone know a way of backing them up?

Re: Changes are coming to the Community!

softech — Thu, 30 Dec 2021 18:41:22 GMT

@darlicious wrote:
This should be interesting....I only hope you have abandoned the disaster of an experiment with private messages in the summer and that they are left intact or if not does anyone know a way of backing them up?

That wasn't a great experience.. LoL

Re: Changes are coming to the Community!

esjliv — Thu, 30 Dec 2021 19:07:25 GMT

Thanks for the heads up @J_PM .

That is very exciting, yet, a little nerve-wracking at the same time! 😂

I am sure the changes will be fantastic!! 👍 🤞

Re: Changes are coming to the Community!

SD08 — Thu, 30 Dec 2021 19:33:59 GMT

Thanks to PM for making the effort to revamp the community. Looking forward to seeing the changes.

Happy New Year to everyone.

Re: Changes are coming to the Community!

ShawnC13 — Thu, 30 Dec 2021 19:39:28 GMT

Looking forward to the roll out of the new community design!! I know there will be some happy people with the changes coming to it.

Re: Changes are coming to the Community!

darlicious — Thu, 30 Dec 2021 19:57:30 GMT

@ShawnC13

Lol...I wonder what side of the happy quotient I will be on?

Re: Changes are coming to the Community!

NDesai — Thu, 30 Dec 2021 20:29:30 GMT

Great News! The current community design already look so different than what it was back in 2016. With the current layout and brand design change, it altered how we navigate the community, and we lost some key functionality like quoting on Mobile or mass Delete PMs. I am hoping the new changes brings in these fixes to make it better for us to navigate and make it simple to provide help around the community.

Re: Changes are coming to the Community!

AE_Collector — Thu, 30 Dec 2021 20:43:37 GMT

@darlicious wrote:
@ShawnC13
Lol...I wonder what side of the happy quotient I will be on?

Where do we place our wagers?

I am always happy to see improved processes here as there are a few areas that could use a bit of a kick start. I can’t help remembering the hype and fanfare around the relaunch of Simon though…..

AE_Collector

Re: Changes are coming to the Community!

NDesai — Thu, 30 Dec 2021 22:03:05 GMT

This is what the community front page looked like back in 2016 and 2017.

2016: Public Mobile Community - Community (archive.org)
2017: Public Mobile Community - Community (archive.org)

2020 - Current: You are browsing it.
2022: ?

Re: Changes are coming to the Community!

LeePublic — Fri, 31 Dec 2021 00:43:21 GMT

Just saw this, wonder what kind of changes are incoming!

Re: Changes are coming to the Community!

jib_tech — Fri, 31 Dec 2021 00:59:27 GMT

@NDesai

Cool that was a blast from the past. There is quite a difference from then and now so I am interested to see the future!

Re: Changes are coming to the Community!

Anonymous — Fri, 31 Dec 2021 01:17:38 GMT

@darkomega : There have been prior "regular" member involvements in the past. I haven't heard anything about this round. Or whether it's a culmination (glacial, remember) of all those efforts in the past.

Re: Changes are coming to the Community!

darkomega — Fri, 31 Dec 2021 01:21:18 GMT

@Anonymous wrote:
@darkomega : There have been prior "regular" member involvements in the past. I haven't heard anything about this round. Or whether it's a culmination (glacial, remember) of all those efforts in the past.

I do remember the past community involvement, like you I haven't seen any "help us out with feedback" roll calls this time around, they just kinda went forth on this, my guess is mainly from all the chatter about things sprinkled throughout the forums, so they didn't feel the need to ask anyone to do interviews or surveys.

Re: Changes are coming to the Community!

fdrcamb519 — Fri, 31 Dec 2021 02:36:36 GMT

I am looking forward to see what the new changes are, the saying goes "we can always improve"