topic Re: [RESOLVED] Website Outage in Announcements

[RESOLVED] Website Outage

J_PM — Wed, 17 Nov 2021 14:36:15 GMT

Hi Community,

Early this morning, between 6:30am - 9:30am Eastern Standard, some parts of the Public Mobile website were down. The Activate and My Account pages on PublicMobile.ca should be up and running again. Apologies for the inconvenience and thank you for your patience.

The Public Mobile Team

Re: [RESOLVED] Website Outage

Triguy — Wed, 17 Nov 2021 14:37:42 GMT

Thanks for the notification.

Re: [RESOLVED] Website Outage

Dtack — Wed, 17 Nov 2021 14:38:58 GMT

@J_PM - thanks I was just in my account!

Re: [RESOLVED] Website Outage

hTideGnow — Wed, 17 Nov 2021 14:40:07 GMT

Thanks Jade.. I am in and able to check my usage now 🙂

Re: [RESOLVED] Website Outage

Yummy — Wed, 17 Nov 2021 16:32:18 GMT

Yesterday, around noon or 1pm publicmobile.ca was returning '404 no such site' or similar.

Later I saw news that Google Cloud or something like that was down...

Re: [RESOLVED] Website Outage

benfatto — Wed, 17 Nov 2021 16:44:18 GMT

@J_PM Appreciate the update. Step in the right direction providing timely info on system glitches. Now, if the first notification of the issue had been 2 hours earlier perfection would have arrived.

Re: [RESOLVED] Website Outage

SugarTits — Wed, 17 Nov 2021 23:12:43 GMT

I think it is quite ridiculous that both the online self serve website and also the option via 611 were both down at the same time. I missed many important phone calls regarding a death in my immediate family (brother) as I was not able to top up my account. I am extremely upset about this situation and I would like to be advised on how to escalate this complaint.

Re: [RESOLVED] Website Outage

Anonymous — Wed, 17 Nov 2021 23:38:39 GMT

@SugarTits : lol Your username will get you banned or a forced edit.

Indeed. And so for the future the last option is the Instant Top-Up method at a few stores.