topic Re: [Resolved] Wireless Outage in Announcements

[Resolved] Wireless Outage

J_PM — Wed, 06 Oct 2021 22:55:29 GMT

Update

The outage impacting customers in Ontario and Quebec has been resolved. Please consider rebooting your device(s) if the service isn't back yet. Our apologies for any inconvenience and thank you so much for your patience!

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Hey Community,

We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!

- Public Mobile Team

Re: Wireless Outage

softech — Wed, 06 Oct 2021 20:10:57 GMT

thanks @J_PM for the confirmation!!!

as someone pointed out earlier:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Outage-in-North-York/m-p/732728/highlight/true#M144404Solved: Re: Outage in North York? - Community (publicmobile.ca)

Both Telus and Koodo have made official announcement on Twitter. It really time for PM to do the same, keep us updated with the latest Network status or other issues.

Re: Wireless Outage

Triguy — Wed, 06 Oct 2021 20:12:47 GMT

Thanks for the update.

Re: Wireless Outage

Anonymous — Wed, 06 Oct 2021 20:14:26 GMT

thank you @J_PM

we appreciate your business and your Team working too hard to bring amazing service,

god bless you and your Team...

Re: Wireless Outage

esjliv — Wed, 06 Oct 2021 20:14:44 GMT

@J_PM wrote:
Hey Community,

We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!

- Public Mobile Team

Thanks @J_PM ,

I feel this type of notice (OUTAGEs) should be front and center on the Community page.

Like a RED BANNER hyperlink or something when outages occur.

Simply an Announcement Post gets pushed down the list, and ends up getting bogged down with other posts.

Just my thoughts...

Re: Wireless Outage

computergeek541 — Wed, 06 Oct 2021 20:15:09 GMT

Where I am, there's no mobile data and no voice service. The only thing that is working is SMS.

Re: Wireless Outage

softech — Wed, 06 Oct 2021 20:17:14 GMT

SMS still works.. interesting.

Re: Wireless Outage

softech — Wed, 06 Oct 2021 20:22:32 GMT

@Anonymous wrote:
thank you @J_PM
we appreciate your business and your Team working too hard to bring amazing service,

god bless you and your Team...

@Anonymous the service tech might be working hard at this moment,.. but this is not the right time to compliment them for their " amazing service" (unless you meant the "lack of" ... ) LoL

🤣😂

Re: Wireless Outage

Meow — Wed, 06 Oct 2021 20:22:43 GMT

No issue in York region. Phone/SMS work as expected. Hopefully the rest of you guys get service soon!

Re: Wireless Outage

Anonymous — Wed, 06 Oct 2021 20:27:02 GMT

@softech wrote:
@Anonymous wrote:
thank you @J_PM
we appreciate your business and your Team working too hard to bring amazing service,

god bless you and your Team...
@Anonymous the service tech might be working hard at this moment,.. but this is not the right time to compliment them for their " amazing service" (unless you meant the "lack of" ... ) LoL
🤣😂

@softech

i'm always compliment about them they are amazing Team, we have to thanks them all time,

and the service will back as soon as possible...

Re: Wireless Outage

LoreckAvery — Wed, 06 Oct 2021 20:26:41 GMT

Agreed. I shouldn’t have to “search” for an outage announcement

Re: Wireless Outage

sdoiron — Wed, 06 Oct 2021 20:37:32 GMT

Thank you for letting us know. Hopefully it will be restored soon.

Re: Wireless Outage

Justlikeme — Wed, 06 Oct 2021 20:37:52 GMT

how long will it be out for?

Re: Wireless Outage

sdoiron — Wed, 06 Oct 2021 20:39:35 GMT

Kind of hard to check twitter if the service is down.

Re: Wireless Outage

SD08 — Wed, 06 Oct 2021 20:58:20 GMT

@J_PM Thanks for letting us know.

Currently, I have voice and data service in Toronto.

Re: Wireless Outage

softech — Wed, 06 Oct 2021 21:01:42 GMT

@J_PM you might want to update your announcement as well

https://twitter.com/TELUSsupport/status/1445839195121930240

[Service Status] Clients in the Winnipeg area are also impacted by this wireless outage. Our team continues working towards a resolution and we will post updates as we receive them. Thanks again for your patience!

Re: Wireless Outage

PDrifting — Wed, 06 Oct 2021 21:12:37 GMT

It's out here in West Flamborough. Has been acting up for weeks. Service as usual, up and down like a toilet seat they say. Good connection to the tower... "not registered on network". Happens pretty much daily out here. Downright annoying.

Re: Wireless Outage

sheytoon — Wed, 06 Oct 2021 21:17:18 GMT

Service appears to be restored.

Re: Wireless Outage

softech — Wed, 06 Oct 2021 21:18:21 GMT

Thanks @sheytoon for the update..

So, it's a technical problem or an human issue this time?

Re: Wireless Outage

sheytoon — Wed, 06 Oct 2021 21:58:21 GMT

I'm not sure yet. If I have any info that can be shared, I will do so.