topic SIM Card Activation Issues - Resolved in Announcements

SIM Card Activation Issues - Resolved

J_PM — Tue, 13 Jul 2021 18:34:33 GMT

Hey Community,

We’re currently having some issues with activating new SIM cards.

Our team is looking into what’s causing the issue. We don't have a timeline yet for a fix but will keep you posted. In the meantime, if you are currently unable to activate your new SIM card, please sit tight and try again a bit later. We will keep this thread updated with the latest status, so check back here if you’re looking for an update...

Thank you,

- Public Mobile Team

Re: SIM Card Activation Issues

softech — Tue, 13 Jul 2021 17:33:16 GMT

Thanks @J_PM . Communication like this about System issue is very useful!!!

Re: SIM Card Activation Issues

esjliv — Tue, 13 Jul 2021 17:41:06 GMT

Thanks @J_PM

At least this will let customers know they are not going out of their wits thinking it is something they did!

Is there also, a message that pops up during the Activations pages to notify the customers of this? Or the process just errors out?

Re: SIM Card Activation Issues

Dtack — Tue, 13 Jul 2021 17:46:45 GMT

@J_PM thanks for letting us know and keeping us up to date.

Re: SIM Card Activation Issues

J_PM — Tue, 13 Jul 2021 17:52:08 GMT

@esjliv

At this time, the process will error out and the customer will be directed to our maintenance page.

Thank you,

Jade

Re: SIM Card Activation Issues

Staliger — Tue, 13 Jul 2021 17:53:59 GMT

Thanks for the info. Hopefully it will be resolved soon.

Re: SIM Card Activation Issues - Resolved

J_PM — Tue, 13 Jul 2021 18:34:04 GMT

Pleased to share with you all that our team has worked quickly and fixed the SIM Card Activation issue.

Thank you for your patience.

- Public Mobile Team

Re: SIM Card Activation Issues - Resolved

darlicious — Tue, 13 Jul 2021 18:50:36 GMT

@J_PM

Wow that was pretty fast. Great news!

Thanks for keeping us up to date!

Re: SIM Card Activation Issues - Resolved

Anonymous — Tue, 13 Jul 2021 18:55:06 GMT

@darlicious : Durn tootin an activation bug would get fixed in a hurry. I should think so.

Re: SIM Card Activation Issues - Resolved

Fred4 — Tue, 13 Jul 2021 20:01:59 GMT

I HAV

I HAVE A NEW SIM AND AND STILL DOESN'T WORK! SO DO YOU THINK THE PROBLEM IS FIXED?

Re: SIM Card Activation Issues - Resolved

Melaniekenny — Tue, 13 Jul 2021 20:42:25 GMT

The issue doesn't seem to be fixed for me. I've gone through all the steps and it said there was an error 821. The payment went through and everything seemed fine until the final activation step.

Re: SIM Card Activation Issues - Resolved

Dunkman — Tue, 13 Jul 2021 22:34:47 GMT

@Melaniekenny wrote:
The issue doesn't seem to be fixed for me. I've gone through all the steps and it said there was an error 821. The payment went through and everything seemed fine until the final activation step.

@Melaniekenny

If you are still having issues, if the payment went through and you tried to put in your PM SIM card and not working, you should contact moderator.

Click on chat icon on right lower corner of website. Type: activation isn't working. Follow prompts to submit ticket for moderator help.

Re: SIM Card Activation Issues - Resolved

Dunkman — Tue, 13 Jul 2021 22:39:48 GMT

@Fred4 wrote:
I HAV

I HAVE A NEW SIM AND AND STILL DOESN'T WORK! SO DO YOU THINK THE PROBLEM IS FIXED?

@Fred4

Are you still having issues? This particular issue might be solved, but there still can be other activations issues. Just let us know the details or you might want to start your own thread.

Re: SIM Card Activation Issues - Resolved

WAC — Fri, 23 Jul 2021 19:47:20 GMT

i cant activate i get error 831,820

Re: SIM Card Activation Issues - Resolved

darlicious — Fri, 23 Jul 2021 19:59:48 GMT

@WAC

Check if your payment card has been charged. If so you have activated but will need to have the moderators complete the activation for you.

Put the sim card in your phone and reboot do you have service?

Does public mobile show up on your screen?

To contact the moderators by clicking on the chat bubble at the bottom right corner of your screen and type "incomplete activation" and "human" and follow the prompts to submit a ticket.