topic Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET) in Announcements

System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Silvio_M — Fri, 07 May 2021 13:06:51 GMT

Hi Community,

Between May 10, 2021, 11:00 PM (ET) and May 11, 2021, 09:00 AM (ET), you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

softech — Fri, 07 May 2021 13:08:57 GMT

Thanks for notifying. Last month after the maintenance, the Self-Serve are logging on much quicker (or I should say back to a more reasonable experience 😀) Let's hope this maintenance will bring us other "goodies"

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Triguy — Fri, 07 May 2021 14:39:25 GMT

Thanks for giving us an advanced notice.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

darlicious — Fri, 07 May 2021 19:00:10 GMT

Thanks for the heads up....This is a good reminder for anyone who hasn't done it already to fill out their census by May 11th. Get out of the community and submit your census!

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Staliger — Fri, 07 May 2021 20:28:06 GMT

Appreciate for informing us about this. Keep improving the system😊

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Dtack — Sat, 08 May 2021 12:56:44 GMT

Thanks for the advance notice!

payment issues

Dunkman — Sat, 08 May 2021 20:57:11 GMT

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Newfiescreech — Sun, 09 May 2021 23:27:43 GMT

Thanks so much for early noticed .Thanks again 🤗

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

sunflowershine — Mon, 10 May 2021 05:16:33 GMT

Thanks for your notification!

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

sbouwsema — Tue, 11 May 2021 01:29:59 GMT

Is this why I have no service???

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

computergeek541 — Tue, 11 May 2021 01:56:27 GMT

@sbouwsema wrote:
Is this why I have no service???

This maintenance was related to the self serve and activation systems. There should not be any relation to service not working.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

softech — Tue, 11 May 2021 02:07:06 GMT

@sbouwsema was your service affected that night? is it up and running now? If not, give us some more details and see if we can suggest something.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

sbouwsema — Tue, 11 May 2021 02:09:30 GMT

No it’s not working at all. I think my SIM card info may have been stolen 😞

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

softech — Tue, 11 May 2021 02:12:10 GMT

@sbouwsema oh no.

open a ticket with the Mod to confirm if the SIM number on their record matches yours..

you can use this directly link for opening SIMjacked related ticket

https://urlshortner.tiia.ai/lmjsvR

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

sbouwsema — Tue, 11 May 2021 02:14:34 GMT

Thanks! I’ve got someone looking into it for me

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

softech — Tue, 11 May 2021 02:16:05 GMT

@sbouwsema Good luck.. hope all good.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

fdrcamb519 — Tue, 11 May 2021 06:04:32 GMT

As a result of this maintenance, would be good, if platform worked faster.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Ericsparrow56 — Tue, 11 May 2021 06:22:24 GMT

Is there a option to get the maintenance announcements via text message?

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

darlicious — Tue, 11 May 2021 06:27:05 GMT

@Ericsparrow56

No....but you may be able to subscribe to the announcements board for email notificafions of announcements but then you might get over run then....

Best to just make a habit of checikng in on the community once a week.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

hTideGnow — Tue, 11 May 2021 12:49:53 GMT

I just notice that it is not a weekend maintenance this time. I thought they always have this on the weekend.