topic Re: UPDATE: Changes to Our In-Market Plans in Announcements

UPDATE: Changes to Our In-Market Plans

Melinda_H — Fri, 09 Apr 2021 14:40:35 GMT

Hey Community,

Public Mobile is making a few refreshes to our rate plans. We will be discontinuing some plans in favour of re-introducing ones that we know our customers love.

Effective April 9th, 2021, we will be discontinuing the Province-wide rate plan suite. This comes as a result of listening to feedback from our customers on how we’re doing. We want to keep making adjustments to plans that make sense, and re-evaluate the ones that aren’t working as well.

At the same time, we are making some changes to our existing in-market plans: re-introducing $15 Canada-wide calling plans, increasing the data offered on $35 and $50 plans and discontinuing the Province-wide as well as our $45 rate plan.

We are committed to continue testing new offers and make adjustments that will give our customers options with flexibility and good value in the future.

See below for more details on our refreshed rate plan line-up:

Public Mobile Plan Suite
Monthly Rate	Canada-wide Minutes	Data Included + Autopay Bonus
$15	100 Minutes	250MB
$25	Unlimited	1GB
$35	Unlimited	3GB
$40	Unlimited	5GB
$50	Unlimited CAN & US	10.5GB

How to change your plan:

Log in on Self Serve
Go to “Plan and Add-ons”
Select “Change Plan”
Select your preferred plan. You will have the option of changing your plan immediately or upon the next renewal date.

To learn more about Public Mobile plans, click here.

- The Public Mobile Team

Re: UPDATE: Changes to Our In-Market Plans

Dunkman — Fri, 09 Apr 2021 14:43:48 GMT

Great news. Better plans for the higher cost plans also (ie. $35 and $50 plans). More customers will be happier.

Re: UPDATE: Changes to Our In-Market Plans

computergeek541 — Fri, 09 Apr 2021 14:44:22 GMT

I would.have liked to see better as these plans seem to line up with some of Freedom Mobile's plan offerings but at slower data speeds. At lesst this is a improvement, and best of all, the Canada-wide plan price increase decision has been reversed.

Re: UPDATE: Changes to Our In-Market Plans

Quigley — Fri, 09 Apr 2021 14:44:38 GMT

That was a good move. Everyone was waiting for when it was going to happen!

Re: UPDATE: Changes to Our In-Market Plans

Anonymous — Fri, 09 Apr 2021 14:47:07 GMT

Interesting that your competitors didn't bite as deep. Now no one can say that Public Mobile doesn't try to lead. Although I think we can all have our suspicions of how things unfold in corporate boardrooms.

I also think there were too many problems with the roll-out.

How about the trusty old $10 plan? And a texting add-on? Or an account cost of $5 and add things as plan features or as add-ons to that without bundle discounts.

Re: UPDATE: Changes to Our In-Market Plans

HALIMACS — Fri, 09 Apr 2021 14:49:02 GMT

@Melinda_H

This is wonderful news, and will not only retain customers who like the option of switching plans from time to time, but also new customers considering coming to public mobile.

Great decision!!!

Re: UPDATE: Changes to Our In-Market Plans

Triguy — Fri, 09 Apr 2021 15:06:44 GMT

That is good news for existing customers. PM is listening and responding to the competition.

Re: UPDATE: Changes to Our In-Market Plans

Jedi180 — Fri, 09 Apr 2021 15:10:21 GMT

Good news. 🙂

Re: UPDATE: Changes to Our In-Market Plans

ShawnC13 — Fri, 09 Apr 2021 15:23:58 GMT

@Melinda_H, thanks for the update. This is great news for the customers and really customers of all providers to see that others didn't follow. As stated this seems in line with Freedom but the dependability of the network is better.

Re: UPDATE: Changes to Our In-Market Plans

Haiggy — Fri, 09 Apr 2021 15:26:21 GMT

Awesome! I just wish we could get a bit more heads-up for any changes like this, rather than 'effective immediately', which is what this really is an announcement for.

Re: UPDATE: Changes to Our In-Market Plans

computergeek541 — Fri, 09 Apr 2021 16:20:38 GMT

@Haiggy wrote:
Awesome! I just wish we could get a bit more heads-up for any changes like this, rather than 'effective immediately', which is what this really is an announcement for.

These plans were actually available at about 2am (eastern time) but were not yet being advertised. Not announcing these plans ahead of time likely has to do Public Mobile not wanting another carrier to match the plans but also do it first. That would make it appear that Public is only copying.

Re: UPDATE: Changes to Our In-Market Plans

smp99 — Fri, 09 Apr 2021 15:42:35 GMT

So if I do nothing will I be grandfathered into keeping my Prov-wide plan 🙂

This is a positive step

Re: UPDATE: Changes to Our In-Market Plans

BearFBI — Fri, 09 Apr 2021 15:49:01 GMT

@Melinda_H Wow great news !

I'm glad to see public is back in the game at moving forward and not backwards !

I'm glad the province wide plans are gone. Phew ! I can switch plans now and not have to worry about keeping my "precious" grandfathered canada wide plan.

Re: UPDATE: Changes to Our In-Market Plans

computergeek541 — Fri, 09 Apr 2021 15:46:38 GMT

@smp99

Yes, you can keep your current plan. i am assuming that you have one of the older province-wide calling plans. There would actually be no reason for anyone to keep any of these most recent provincial calling plans.

Re: UPDATE: Changes to Our In-Market Plans

benfatto — Fri, 09 Apr 2021 15:54:08 GMT

No price increase on the plans BUT then how will PM generate more income for Telus? Clearly that's the objective.

Re: UPDATE: Changes to Our In-Market Plans

computergeek541 — Fri, 09 Apr 2021 16:21:04 GMT

@benfatto wrote:
No price increase on the plans BUT then how will PM generate more income for Telus? Clearly that's the objective.

Having price plans that people don't want doesn't generate more income either.

Re: UPDATE: Changes to Our In-Market Plans

BearFBI — Fri, 09 Apr 2021 16:02:10 GMT

@benfatto wrote:
No price increase on the plans BUT then how will PM generate more income for Telus? Clearly that's the objective.

Well I'm probably upgrading to the 35$ plan. It is right in line to the targeted offer months ago that I never got to take advantage of. Their making more money off of me.

more appealing plans = more money.

Re: UPDATE: Changes to Our In-Market Plans

sa7375 — Fri, 09 Apr 2021 16:02:43 GMT

@Anonymous . Like you, I strongly support an add-on for texting.

Re: UPDATE: Changes to Our In-Market Plans

LovesToPM — Fri, 09 Apr 2021 16:10:01 GMT

Thanks for sharing the positive news!

Great to know when a company listens to their customers.
It puts Public Mobile one step above the others.

Re: UPDATE: Changes to Our In-Market Plans

cmobile — Fri, 09 Apr 2021 16:16:14 GMT

Finally it's a good news.