topic Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET) in Announcements

System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Silvio_M — Thu, 15 Apr 2021 18:27:43 GMT

Hi Community,

Between April 18, 2021, 00:00 (ET) to April 18, 12:00 (ET), you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

darlicious — Thu, 15 Apr 2021 18:33:29 GMT

@Silvio_M

Thanks for the heads up so we can plan accordingly.

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Naepalm — Thu, 15 Apr 2021 19:11:09 GMT

Thanks for the update, I'll be sure to plan around that 😂But really great communication so people dont freak out.

cheers Naepalm

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

kselmak — Thu, 15 Apr 2021 19:19:11 GMT

Thanks for warning

I would suggest to everyone on autopay who's renewal is on 18th to load balance manually before. If anything goes wrong with autopay you won't be able to login and check until noon the earliest and it may be very slow and busy then as we may have more people trying to access at the same time

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

wetcoaster — Thu, 15 Apr 2021 20:05:21 GMT

@Silvio_M

Can this be pinned to the announcement section of the community landing page so that it's visible without searching / going through the announcement board?

Please, and thank you.

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

RosieR — Thu, 15 Apr 2021 20:13:39 GMT

@Silvio_M thank you for letting us know.

Have a nice day

Aloha

RosieR

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

hTideGnow — Thu, 15 Apr 2021 20:19:20 GMT

Hopefully this won't screw up some autopay this weekend. 🤗

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Canlan54a — Fri, 16 Apr 2021 04:05:26 GMT

Hopefully the autopay issue will be fixed once and for all, during THIS scheduled maintenance downtime!

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

computergeek541 — Fri, 16 Apr 2021 04:09:26 GMT

@Canlan54a wrote:
Hopefully the autopay issue will be fixed once and for all, during THIS scheduled maintenance downtime!

Rarely are customers advised of what was done during any specific maintenance window. There have been a few times that a specific issue does get fixed during one of these, but I would not be expecting to hear back about any of this weekend's activities.

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Canlan54a — Fri, 16 Apr 2021 04:14:21 GMT

@computergeek541 of course not

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Newfiescreech — Sat, 17 Apr 2021 01:15:36 GMT

Thanks so much for the system maintenance announcement ..Thanks again

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

BKNS27 — Sat, 17 Apr 2021 05:20:04 GMT

That’s what time I check on this Community! Opps ET time...😂😜😉

Thanks for the heads up Silvio.

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

computergeek541 — Sat, 17 Apr 2021 07:14:36 GMT

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

fdrcamb519 — Sun, 18 Apr 2021 04:23:30 GMT

Thank you for letting us know.