topic Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans in Announcements

New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

Catherine_T — Tue, 16 Feb 2021 20:47:49 GMT

[Edited: Feb 16, 3:45PM EST]

Hey Community,

Public Mobile is introducing some changes to our suite of rate plans. Effective February 16, 2021, we will offer two types of plans: plans that include Province-wide minutes, and plans that include unlimited Canada-wide minutes. The Canada-wide calling plans will be priced at an additional $5/month, compared to the Province-wide calling plans. All of our plans will continue to offer Canada-wide data and unlimited international texting.

We never take the decision of changing our plans lightly. That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change.

The introduction of a Province-wide calling plan comes as a result of our commitment to give you more options on features and provide savings to help you create and customize the plan that’s right for you. If you don't value Canada-wide calling, you can still access our plans starting at $15 per month. If you value Canada-wide calling, it will continue to be available for an additional $5 per month.

See below for more details on our new plans:

New province-wide calling plans:

Province-Wide Calling
Monthly Rate	Province-wide Minutes	Data (*with 500MB Autopay)
$15	100 Minutes	250MB
$25	Unlimited	1GB*
$35	Unlimited	2.5GB*
$40	Unlimited	5GB*
$45	Unlimited	6.5GB*
$50	Unlimited	8.5GB

For more information on how province-wide calling works, check out this Help Article.

Concurrent with this launch, we are offering $5 off all Canada-wide rate plans for a limited time.

Canada-wide calling plans:

*Current promotion: $5 off Canada-wide plans for a limited time

Canada-wide Calling
Monthly Rate (*Promotion price)	Canada-wide Minutes	Data (*with 500MB Autopay)
~~$30~~ $25*	Unlimited	1GB*
~~$40~~ $35*	Unlimited	2.5GB*
~~$45~~ $40*	Unlimited	5GB*
~~$50~~ $45*	Unlimited	6.5GB*
~~$55~~ $50*	Unlimited + U.S. Talk	8.5GB

How to change your plan:

Log in on Self Serve
Go to “Plan and Add-ons”
Select “Change Plan”
Select your preferred plan. You will have the option of changing your plan immediately or upon the next renewal date.

FAQ’s:

What happens to existing customers’ plans?

There is no impact to existing customers' plans. All customers’ plans will be grandfathered, including those who had scheduled rate plan changes before this update. Note, if you change your plan you may not be able to go back to your previous plan if it is no longer available on our website.

What is happening to the $15 plan?

All plans in the Canada-wide suite have unlimited Canada-wide minutes. The $15 limited talk plan will remain in the Province-wide suite and will have 100 Province-wide minutes with 250MB of AutoPay data bonus.

Can I buy an add-on with Canada-wide calling?

Yes, we currently have a $5 for 500 Canada-wide minutes add-on available which you can purchase in Self-Serve.

How does Province-wide Calling work?

For more information on province-wideon how province-wide calling works, check out this Help Article.

To learn more about Public Mobile plans, click here.

- The Public Mobile Team

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

Naepalm — Tue, 16 Feb 2021 14:34:41 GMT

Thanks for the update. Always great communication!

Naepalm

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

Gunner123 — Tue, 16 Feb 2021 14:38:03 GMT

@Catherine_T five dollar off sale? what a joke!!

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

computergeek541 — Tue, 16 Feb 2021 14:38:06 GMT

Catherine,

I suspect that a directive probably came down from Telus when it comes to this pricing, but these changes do not show a commitment to provide more options, nor are any customers going to see the $5 price increase (and then being discounted) as a sale or promotion. These changes are bad across the board for the customer. I do thank Pubic Mobile for advising of this upcoming price increase for new customers and for customers who are switching plans, but from a customer point of view, these plans are 100% disappointing.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

mh1983 — Tue, 16 Feb 2021 14:37:33 GMT

We never take the decision of changing our plans lightly. That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change.

@Catherine_T I won't repeat all the critiques, but a few people said existing Canada-wide plans will be grandfathered in. It's a bit unclear from your post whether that's the case or whether existing customers (except for $15 customers, of course) NEED to switch over to the Canada-wide plan and can do so at the same price for a limited time. Can you clarify, please? I think clear communication and hearing the community's concerns are going to be crucial for this change.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

computergeek541 — Tue, 16 Feb 2021 14:39:08 GMT

@mh1983 wrote:
We never take the decision of changing our plans lightly. That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change.
@Catherine_T I won't repeat all the critiques, but a few people said existing Canada-wide plans will be grandfathered in. It's a bit unclear from your post whether that's the case or whether existing customers (except for $15 customers, of course) NEED to switch over to the Canada-wide plan and can do so at the same price for a limited time. Can you clarify, please? I think clear communication and hearing the community's concerns are going to be crucial for this change.

There hasn't been any announcement about changes to plans that existing customers already have.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

JK8 — Tue, 16 Feb 2021 14:40:33 GMT

@Catherine_T

If you are currently on the $15 plan will it be grandfathered or does it change automatically to the Provincial Plan?

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

computergeek541 — Tue, 16 Feb 2021 14:41:56 GMT

@JK8 wrote:
@Catherine_T

If you are currently on the $15 plan will it be grandfathered or does it change automatically to the Provincial Plan?

Your plan stays the same.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

RossN — Tue, 16 Feb 2021 14:44:15 GMT

@Catherine_T Where is the 5 dollar sale here are you serious? open the flood gates lol

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

computergeek541 — Tue, 16 Feb 2021 14:47:32 GMT

@RossN wrote:
@Catherine_T Where is the 5 dollar sale here are you serious? open the flood gates lol

There is no sale. Public Mobile is allowing new customers to sign up or existing customers to change to the plans at the old pricing for a short time. Who's going to sign up to Public Moblel once this price increase takes effect when the Koodo prepaid $30 and $45 price plans offer the same as the $30 and $45 Public Mobile price plans but come with faster data speeds?

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

NDesai — Tue, 16 Feb 2021 14:51:35 GMT

Another step back imo and that's unfortunate. We lost full LTE a long time ago, but they still won't consider changing the throttling speed. Oh well, decisions for sure comes directly from Telus it seems.

Here is how Province-wide calling works. All incoming calls are free as long as you are in Canada with enough talk mins.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

smp99 — Tue, 16 Feb 2021 14:53:00 GMT

If we switch to or open a ProvWide plan, can we still get the $5/500min CdaWide add-on and therefore it will feel like the CdaWide plan when we are out of Prov, or calling out of Prov.

This is going to create a lot of questions again about how ProvWide plans work and what happens when I travel.

Personally I have been living off of the $15 plan, downgrade from $40 plan as a result of work from home. So I guess I will be switching back to a ProvWide plan when things open up. As long as the $5 CdaWide add on still works, I'm ok with the change, but I find this petty and will cause a lot of confusion.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

kb_mv — Tue, 16 Feb 2021 15:00:54 GMT

@Catherine_T It's interesting that the new $15 provincial plan differs on the new activation page from that shown on the change plan page in self serve. One shows only 250MB data for autopay, the other a 250MB plus 250MB bonus for autopay. Which is correct?

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

hTideGnow — Tue, 16 Feb 2021 15:00:49 GMT

@Catherine_T thanks for the announcement...

But please let the management aware that we are DISAPPOINTED.

I see price drop and data limit increases during last year from many other providers via different promotions but PM decided to go the other way, taking away the Canada wide calling. Canada wide calling is so common these days but PM decided to take it away so they have a chance to get an extra $5 from some of us.

Totally disappointed with PM decision

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

treefrog — Tue, 16 Feb 2021 15:01:35 GMT

@kb_mv

I was about to ask the same question as I'm having an issue with my scheduled plan change disappearing. So I would like to know what takes precedence the main Public Mobile plans page or what's in our self serve? Because when I checked on my scheduled plan change to the $15 Canada wide calling plan the plans page for public mobile still offered it but I was unable to access it within my self serve account which goes against the terms of service. And the way I read it is that the new province-wide $15 plan comes with 500mb of data if you sign up for auto-pay.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

HALIMACS — Tue, 16 Feb 2021 15:01:43 GMT

@Catherine_T

Very disheartening, however it's clear this may be a case of 'don't shoot the messenger'. (the "messenger", being you)

Three words to Public Mobile (TELUS) - THIS IS HORRIBLE

There will be several questions about this 'change'. It has (will) cause Public Mobile to lose at least 2 people I've been trying to move over to Public Mobile onto a $25 - $35 plan which was to have INCLUDED Canada-wide calling. They will have ZERO interest in this change.

I especially found the following phrase to be a load of ________ (fill in the blank): "The introduction of a Province-wide calling plan comes as a result of our commitment to give you more options on features and provide savings to help you create and customize the plan that’s right for you."

Very disappointed.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

kb_mv — Tue, 16 Feb 2021 15:05:54 GMT

@HALIMACS wrote:
I especially found the following phrase to be a load of ________ (fill in the blank): "The introduction of a Province-wide calling plan comes as a result of our commitment to give you more options on features and provide savings to help you create and customize the plan that’s right for you."

Very disappointed.

@HALIMACS On the other hand you are being given the one time "opportunity" to change to a plan that better meets your needs (Provincial) without being subjected to the unfortunate price increase / super time limited sale / unfortunate price increase. See, it's all in the marketing lol.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

hTideGnow — Tue, 16 Feb 2021 15:09:35 GMT

@Catherine_T
We never take the decision of changing our plans lightly. That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change.

@Catherine_T Does that mean new subscriber can still have $25 including Canada Wide calling?

How about existing customers? how long we can have $25 including Canada wide Calling?

How long is the "Limited Time"? until we are all clam down ?

Disappointed!!!

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

SD08 — Tue, 16 Feb 2021 15:11:26 GMT

This is presented as offering more flexibility, but basically Canada-wide calling will be getting more expensive soon. Another step backwards for PM. Since I joined, it seems that PM's offerings have gotten progressively uncompetitive with time. I find little to recommend PM to friends these days. The accumulated rewards and a grandfathered plan are the reasons I'm staying for now.

Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

HALIMACS — Tue, 16 Feb 2021 15:13:53 GMT

@computergeek541 wrote:
@JK8 wrote:
@Catherine_T

If you are currently on the $15 plan will it be grandfathered or does it change automatically to the Provincial Plan?
Your plan stays the same.

I'm with @JK8 on this line of inquiry.

@computergeek541 , there certainly seems to be a level of confusion EXACTLY what will happen to the 'previous' $15 plan. Here's some questions I have that I'd welcome knowledgeable folks to respond to:

will those on the $15 plan as of yesterday, remain on the SAME plan with all the SAME conditions of service as of yesterday,
will those on the $15 plan LOSE or GAIN anything from these announced changes (by way of data allotment or minutes in/out of Province or Nation),
will those who are now on the $15 plan, who may wish to UPGRADE to one of the Limited Time Offering (LTO) plans be able to do so on their "NEXT RENEWAL" even if the date of their next renewal may be beyond the LTO date (note: date is not specified)
will ANY plan changes for current customers which occur beyond the LTO date be subject to the the new pricing or will grandfathered account-holders still be given access to pricing at the LTO rate (i.e. if they don't make the change to the plan they want during the limited time - are we basically stuck in it or face a loss of Canada-wide calling in the new pricing scheme?)