topic Re: Certified Pre-Owned Phone Grades in Announcements

Certified Pre-Owned Phone Grades

Catherine_T — Thu, 04 Feb 2021 16:42:17 GMT

Hey Community,

We are excited to introduce Certified Pre-Owned phone grades to provide our customers the phones they want at prices they’ll love.

At Public Mobile, we will have three different grades of Certified Pre-Owned phones that are all backed by the 1-year Certified Pre-Owned warranty:

Like-new: Someone opened the box on these phones and then changed their mind: it’s as close to perfect as you can get with a pre-owned phone.

Great: These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections and are the best opportunity for a great phone on a budget.
Very Good: These phones were well loved by someone - and now they’re ready for someone new! We took care of the buffing and cleaning, and while they may still have bumps and scratches they work perfectly well.

All three grades will be available for purchase on our website, at affordable, everyday prices. Check out our newest addition of the iPhone 8 in the “Very Good” grade. Quantities are limited, so be sure to act fast!

We will be introducing more phones in different grades, so stay tuned!

For more information on Certified Pre-Owned phones, please visit our Help Articles.

- The Public Mobile Team

Re: Certified Pre-Owned Phone Grades

Staliger — Thu, 04 Feb 2021 16:43:50 GMT

Thanks for heads up! Makes more sense for knowing what condition of the phone you will get.

Re: Certified Pre-Owned Phone Grades

Triguy — Thu, 04 Feb 2021 16:49:54 GMT

It is good news so customers have an idea about the condition of the phone before buying it.

Re: Certified Pre-Owned Phone Grades

darlicious — Thu, 04 Feb 2021 16:52:37 GMT

@Catherine_T

Great news! These would be VOLTE compatible for telus and all that crap?

Re: Certified Pre-Owned Phone Grades

computergeek541 — Thu, 04 Feb 2021 22:00:25 GMT

@darlicious wrote:
@Catherine_T
Great news! These would be VOLTE compatible for telus and all that crap?

Telus does not allow phone that weren't originally sold as Telus devices to use VoLTE. As Public Mobile is now selling devices that may have been used for a considerable amount of time, that presents the question of where these devices are being sourced from.

Re: Certified Pre-Owned Phone Grades

softech — Thu, 04 Feb 2021 17:01:41 GMT

@computergeek541 wrote:
Telus does not allow phone that weren't originally sold as Telus devices to use VoLTE.

so, a BYOD phone can't be used VoLTE on Telus ?? What is the reason? if the phone is compatible.. why not?

Re: Certified Pre-Owned Phone Grades

computergeek541 — Thu, 04 Feb 2021 21:55:24 GMT

@softech wrote:
@computergeek541 wrote:
Telus does not allow phone that weren't originally sold as Telus devices to use VoLTE.
so, a BYOD phone can't be used VoLTE on Telus ?? What is the reason? if the phone is compatible.. why not?

If it's a Telus device, they'll allow VoLTE. The only reason for not allowing compatible devices on VoLTE from elsewhere is because of Telus policy.

Re: Certified Pre-Owned Phone Grades

softech — Thu, 04 Feb 2021 17:14:14 GMT

@computergeek541 wrote:
@softech
If it's a Telus device, they'll allow VoLTE. The only reason for not allowing compatible devices on VoLTE from elsewhere is because of Telus policy.

So, let say i have an international version of Samsung S20.. likely the exact model number is different .. it might not allow VoLTE on Telus? If I have a Bell S20 and the exact model number is the same.. so, it's OK?

I wonder if other provider has the same rules..

Re: Certified Pre-Owned Phone Grades

will13am — Thu, 04 Feb 2021 19:19:21 GMT

@Catherine_T , it is good to see additional budget phone options to complement this budget brand. I suggest including the phone condition below the words "certified pre-owned". Without further clarification, the pricing looks really weird. The iPhone 8 costs less than iPhone 7 which on the surface does make a lot of sense. Providing the extra detail on the overview page will aid in the comparison shopping.

Re: Certified Pre-Owned Phone Grades

BearFBI — Thu, 04 Feb 2021 19:25:06 GMT

@computergeek541

"If it's a Telus device, they'll allow VoLTE. The only reason for not allowing compatible devices on VoLTE from elsewhere is because of Telus policy."

Wow. I didnt know that. What about Samsung Phones ? They have carrier pre-configured software that it switches to depending on the SIM first inserted in the device. So if I use a Galaxy S10 bought unlocked and used with a telus SIM with Telus firmware installed. Your telling me that its not even gonna work with VoLTE ? that's pretty strange why that's a policy.

Re: Certified Pre-Owned Phone Grades

computergeek541 — Thu, 04 Feb 2021 21:57:15 GMT

@BearFBI wrote:
@computergeek541
"If it's a Telus device, they'll allow VoLTE. The only reason for not allowing compatible devices on VoLTE from elsewhere is because of Telus policy."

Wow. I didnt know that. What about Samsung Phones ? They have carrier pre-configured software that it switches to depending on the SIM first inserted in the device. So if I use a Galaxy S10 bought unlocked and used with a telus SIM with Telus firmware installed. Your telling me that its not even gonna work with VoLTE ? that's pretty strange why that's a policy.

@BearFBI @softech

This wouldn't make a difference. If the phone wasn't sold as a Telus/Koodo carrier device, the IMEI of it won't be in the Telus database. This would mean no VoLTE.

Re: Certified Pre-Owned Phone Grades

softech — Thu, 04 Feb 2021 22:00:19 GMT

@computergeek541 wrote:

This wouldn't make a difference. If the phone wasn't sold as a Telus/Koodo carrier device, the IMEI of it won't be in the Telus database. This would mean no VoLTE.

I wonder if this is an industry-wide practice in Canada or just Telus' .

It will be an issue if they start phasing out 3G and going all in with VoLTE like some US providers now...

Re: Certified Pre-Owned Phone Grades

BearFBI — Thu, 04 Feb 2021 22:04:10 GMT

@computergeek541 hmm. Weird. Ive heard of many users using non telus bought phones with Telus and still having the VoLTE feature.

Re: Certified Pre-Owned Phone Grades

computergeek541 — Thu, 04 Feb 2021 23:05:23 GMT

@BearFBI wrote:
@computergeek541 hmm. Weird. Ive heard of many users using non telus bought phones with Telus and still having the VoLTE feature.

I'm searching around the internet, and there are numerous instances of customer being told by customer support that non-Telus devices won't work. I'm also reading about others say that they did get it to work, but someone needing do something on Telus's end to enable it properly. Some are even pointing to a Telus help article that they say said that only Telus devices would work, but when I look at that site now, it says that most devices sold in Canada now would work. I do wonder if that help page was updated in the last couple of years. Perhaps @srlawren can share his experience with this at Koodo?

edit: talk to others, the ability to use VoLTE on non-Telus device does sometimes work, but it's not universal.

Re: Certified Pre-Owned Phone Grades

gpixel — Fri, 05 Feb 2021 00:07:30 GMT

I think we need some volte before none of these phones work on your network

Re: Certified Pre-Owned Phone Grades

sunflowershine — Fri, 05 Feb 2021 00:09:48 GMT

Nice!

Re: Certified Pre-Owned Phone Grades

cin7 — Fri, 05 Feb 2021 03:41:38 GMT

This is great - especially for those without a good phone to get to experience the benefits of Public Mobile! Nice to see that there is also a one-year warranty.

Re: Certified Pre-Owned Phone Grades

XionBunny — Fri, 05 Feb 2021 06:08:22 GMT

I always love more options for device purchase, will definitely keep an eye on the selection here.

Re: Certified Pre-Owned Phone Grades

pankajjoshi — Fri, 05 Feb 2021 14:48:00 GMT

Bravo

Re: Certified Pre-Owned Phone Grades

pankajjoshi — Fri, 05 Feb 2021 14:57:19 GMT

😅Whats Volte ?