topic Re: Courier Delays in Announcements

Courier Delays

Catherine_T — Wed, 27 Jan 2021 21:49:25 GMT

Hey Community,

Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual.

For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of delays.

We appreciate your patience very much!

To learn more about Public Mobile, click here.

- The Public Mobile Team

Re: Courier Delays

fdrcamb519 — Wed, 27 Jan 2021 22:06:37 GMT

@Catherine_T

Thank you for letting us know.

Re: Courier Delays

hairbag1 — Wed, 27 Jan 2021 22:19:41 GMT

@Catherine_T wrote:
Hey Community,

Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual.

For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of delays.

We appreciate your patience very much!

To learn more about Public Mobile, click here.

- The Public Mobile Team

@Bonbu....

sounds like your not the only one experiencing delayed shipping.

Re: Courier Delays

sa7375 — Wed, 27 Jan 2021 22:25:32 GMT

Absolutely logical and understandable!

Re: Courier Delays

hTideGnow — Wed, 27 Jan 2021 22:39:03 GMT

are you still sending out via Canada Post ? Any tracking?

Re: Courier Delays

computergeek541 — Thu, 28 Jan 2021 01:02:58 GMT

@hTideGnow wrote:
are you still sending out via Canada Post ? Any tracking?

From what I've seen, read, and been told by others, many shipments are sent by Canada Post as a standard letter. This means no tracking for these shipments. Public Mobile uses to almost always exclusively use Canada Post Xpresspost but that has no longer been the case for more than a year now. I do know that some shipments have went out by UPS.

Re: Courier Delays

computergeek541 — Thu, 28 Jan 2021 01:07:42 GMT

@Catherine_T wrote:
Hey Community,

Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual.

For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of delays.

We appreciate your patience very much!

To learn more about Public Mobile, click here.

- The Public Mobile Team

Everyone, as Public Mobile sends out of Mississauga, expect major, major delays. I've read that Canada Post has been diverting some of the volume of shipments to other sorting facilities when possible, but I believe that the one in Mississauga near Dixie and Eglington is the largest in the country and is experiencing a serious COVID-19 situation.

Re: Courier Delays

XionBunny — Thu, 28 Jan 2021 10:26:15 GMT

@computergeek541 wrote:
@Catherine_T wrote:
Hey Community,

Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual.

For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of delays.

We appreciate your patience very much!

To learn more about Public Mobile, click here.

- The Public Mobile Team
Everyone, as Public Mobile sends out of Mississauga, expect major, major delays. I've read that Canada Post has been diverting some of the volume of shipments to other sorting facilities when possible, but I believe that the one in Mississauga near Dixie and Eglington is the largest in the country and is experiencing a serious COVID-19 situation.

It currently is yes, and there has one fatality possibly linked to it the news has reported, so there will be long delays, I know my mail has been backlogged personally.

Re: Courier Delays

fujiyama — Thu, 28 Jan 2021 19:09:23 GMT

Thanks for the info. I think you should make this message more prominent on the checkout page, right now it can be easily glossed over by some people (imo). Maybe also add it to pages along the way? 🤔

Re: Courier Delays

zahranikbakht — Fri, 29 Jan 2021 04:33:30 GMT

I have been waiting for two weeks now and haven't received the SIM card yet..Sent several tickets to the mod team to track my order but no response. I don't even know if the shipment is delayed or the package got lost somewhere.

Re: Courier Delays

Sabrina05 — Sat, 30 Jan 2021 09:49:23 GMT

Order xxxxxx

Name: xxxxxxxxxxxx

Address: xxxxxxxxxxxxx

xxxxxxxxxxxxx

Email: xxxxxxxxxx

I still did not receive my parcel of a tripele punch card

edited by computergeek541: customer's information removed

Re: Courier Delays

Triguy — Sat, 30 Jan 2021 12:35:38 GMT

It generally takes two to three weeks for delivery. If you need a sim, you may want to purchase one from a retailer.

https://www.publicmobile.ca/en/on/store-locator

Re: Courier Delays

Dtack — Sat, 30 Jan 2021 14:05:25 GMT

Thanks for letting us know!

Re: Courier Delays

tdfiles21 — Sat, 30 Jan 2021 17:26:35 GMT

I ordered my SIM card Jan 18 and still have not received it ... could you trace it please...

Re: Courier Delays

computergeek541 — Sat, 30 Jan 2021 17:36:07 GMT

@tdfiles21 wrote:
I ordered my SIM card Jan 18 and still have not received it ... could you trace it please...

Do to current shipping volumes, I do not believe any shipping company is going to initiate a tracing procedure. Also, Public Mobile often sends by Canada Post lettermail which isn't trackable. Even if Public Mobile sent a shipment with a tracking number, it would be much easier, simpler, and quicker for Public Mobile to send a replacement shipment then to try find the original. Unfortunately, 12 days these days usually is not nearly enough time for something to arrive these days. I'm waiting for packages that are sent by a shipping service that is normally next day delivery and those haven't arrive even arrive in that amount of time (not from Public Mobile, but Canada Post has had the packages already based on tracking).

Re: Courier Delays

tdfiles21 — Sat, 30 Jan 2021 17:40:35 GMT

Same with my order ... much more then 5-7 business days ...

Re: Courier Delays

LurganIeUk — Sat, 30 Jan 2021 18:12:55 GMT

If there are any folks here in the lower mainland of BC that are new to Public Mobile, PRIVATE MESSAGE me as I have a small supply available.

Re: Courier Delays

Nezgar — Sat, 30 Jan 2021 19:57:21 GMT

Also, CCS appears to offer local pickup in Toronto, Mississauga, Winnipeg and Calgary:

https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Re: Courier Delays

MoreYummy — Sun, 31 Jan 2021 02:51:03 GMT

pick up is faster.

Re: Courier Delays

computergeek541 — Sun, 31 Jan 2021 03:09:32 GMT

@MoreYummy wrote:
pick up is faster.

I really believe that members (and Public Mobile) should be discouraging this. People don't need to be going to a store to get a SIM card. I would thank customers for patience and that ordered SIM cards will eventually arrive.