topic Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST) in Announcements

System maintenance - From January 16th, 2021, 21:00 (EST) to January 17th, 2021 10:00 (EST) - Update

Silvio_M — Thu, 14 Jan 2021 20:08:06 GMT

Hi Community,

Update of the original message.

Between January 16th, 2021, 21:00 (EST) and January 17th, 2021 10:00 (EST), you won't be able to do the following:

We apologize for any inconvenience this may cause.

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

kselmak — Thu, 14 Jan 2021 18:16:10 GMT

Thanks for letting us know

I hope renewals don't get affected but just in case I recommend paying manually the night before for all those renewing on 17th

Nezgar — Thu, 14 Jan 2021 18:27:47 GMT

They must be implementing the new sim-swap fraud protection feature.

</dreaming>

deloreh — Thu, 14 Jan 2021 19:15:12 GMT

Thank you for the heads up 🙂

XionBunny — Thu, 14 Jan 2021 19:16:55 GMT

Great to know, thankfully i don't have to access my account till next month, lol

Bullet77 — Tue, 19 Jan 2021 07:46:38 GMT

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?

mm80 — Tue, 19 Jan 2021 07:55:34 GMT

@Bullet77 wrote:
It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?

The weekend maintenance is complete. It's down now for unannounced maintenance.

darlicious — Tue, 19 Jan 2021 08:03:50 GMT

This announcement couldn't have been up very long on the landing page because I never saw it!