topic Re: What to do with spam in your Private Message folder in Announcements

What to do with spam in your Private Message folder

Catherine_T — Wed, 09 Dec 2020 20:57:08 GMT

Hey Community,

We’ve heard that some of you have received spam in your Private Message folder on the Community. The team has put great effort into filtering out spam messages, but in the case you do receive one, here’s what to do:

1. DO NOT click on any links within the message

2. Report the message

3. Delete the message

Note that you do not need to submit a ticket. Our Moderator team will be taking immediate action and banning users sending the spam messages upon reporting.

Your safety and security is top priority for us. We are investigating additional ways to help limit these instances. Please help us by staying vigilant and reporting any suspicious activity on the Community.

- The Public Mobile Team

Re: What to do with spam in your Private Message folder

RosieR — Wed, 09 Dec 2020 21:08:26 GMT

@Catherine_T thank you. I received one today and I reported it. I didn't delete after reporting because I was afraid my report might get deleted as well. So now I will report, then delete.

Season's greetings! 🎄🎄🎄

Re: What to do with spam in your Private Message folder

cellphoneuser1 — Wed, 09 Dec 2020 21:18:57 GMT

Thanks for the update and for acknowledging the issue.

Re: What to do with spam in your Private Message folder

sa7375 — Wed, 09 Dec 2020 21:34:07 GMT

Thanks for the heads up. Fortunately, I've remained out of the crosshair of the spammers and hope I keep that distinction. 😊

Re: What to do with spam in your Private Message folder

HALIMACS — Wed, 09 Dec 2020 21:47:12 GMT

Hi @Catherine_T

Great information - I've received a few over the past several weeks.

I'm fairly new to the Community, but am I correct in that persons can create a Community account WITHOUT having an account with Public Mobile?

Are most of these 'spammers' active PM account holders or just Community members with no active services?

If so, has it been considered that for those who do not have accounts and just want to pose questions and review responses on the Community, perhaps they ought to have limited capability such that they are UNABLE to utilize Private Messaging functions to other users.

Re: What to do with spam in your Private Message folder

darlicious — Wed, 09 Dec 2020 21:58:39 GMT

@Catherine_T

Thanks this great info expecially for the new user. Is there a help article on this? Or could it be pinned in the community board? I can finally get rid of the message from the town floozie last December!

Re: What to do with spam in your Private Message folder

popping — Wed, 09 Dec 2020 22:25:14 GMT

Re: What to do with spam in your Private Message folder

Anonymous — Wed, 09 Dec 2020 22:15:37 GMT

@HALIMACS wrote:

I'm fairly new to the Community, but am I correct in that persons can create a Community account WITHOUT having an account with Public Mobile?

Are most of these 'spammers' active PM account holders or just Community members with no active services?

If so, has it been considered that for those who do not have accounts and just want to pose questions and review responses on the Community, perhaps they ought to have limited capability such that they are UNABLE to utilize Private Messaging functions to other users.

@HALIMACS : to your first question...yes. To the next part...great idea! (for outgoing)

@popping: the report button has always been there.

Re: What to do with spam in your Private Message folder

popping — Wed, 09 Dec 2020 22:24:32 GMT

@Anonymous wrote:
@popping: the report button has always been there.

Thanks. I never look for the report button as I never received any spam private message since I joint this forum over 2 years ago.

Re: What to do with spam in your Private Message folder

Anonymous — Wed, 09 Dec 2020 22:27:57 GMT

@popping wrote:
@Anonymous wrote:
@popping: the report button has always been there.
Thanks. I never look for the report button as I never received any spam private message since I joint this forum over 2 years ago.

Me neither lol. I didn't get the innocuous harmless invite last year either. People got all up in arms that it went to a porn site. Don't click on it! Sheesh.

Re: What to do with spam in your Private Message folder

kb_mv — Wed, 09 Dec 2020 22:31:30 GMT

@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?

Re: What to do with spam in your Private Message folder

Anonymous — Wed, 09 Dec 2020 22:32:57 GMT

@kb_mv wrote:
@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?

Not PM! 🙂

Re: What to do with spam in your Private Message folder

kb_mv — Wed, 09 Dec 2020 22:34:05 GMT

@Anonymous wrote:
@kb_mv wrote:
@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?
Not PM! 🙂

@Anonymous LOL hopefully people sense the tongue in cheek.....

Re: What to do with spam in your Private Message folder

Anonymous — Wed, 09 Dec 2020 22:36:21 GMT

@kb_mv wrote:

@Anonymous wrote:
@kb_mv wrote:
@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?
Not PM! 🙂
@Anonymous LOL hopefully people sense the tongue in cheek.....

That's why I add smileys. No one can see your face in text if you want to be sure of what your conveying.

Re: What to do with spam in your Private Message folder

gpixel — Wed, 09 Dec 2020 23:17:13 GMT

but I won...

Re: What to do with spam in your Private Message folder

wbg13 — Thu, 10 Dec 2020 00:06:30 GMT

Thanks for the info. I received, reported and deleted about 3 spam private messages so far.

Re: What to do with spam in your Private Message folder

carlaspapa — Thu, 10 Dec 2020 00:39:37 GMT

Thanks p.m. now I know what to do when I get one.

Re: What to do with spam in your Private Message folder

cin7 — Thu, 10 Dec 2020 04:07:59 GMT

Great to know - thanks!

Thankfully have yet to encounter this issue, but reassuring to know that this will be dealt with accordingly if I need to report.

Re: What to do with spam in your Private Message folder

Pawprints1986 — Thu, 10 Dec 2020 05:08:01 GMT

I got one... Last week? Maybe even the week before? I didn't click anything in it or report it, just left it much like spam email... Is it still worth reporting now ? It was the iPhone one, without looking I think it was to win an iPhone?

Re: What to do with spam in your Private Message folder

ashleyskye — Thu, 10 Dec 2020 07:10:49 GMT

@Pawprints1986 I would still report it, even if its a week old. If nothing else, it helps track how many people got the same spam