topic Re: $40 Plan Update in Announcements

$40 Plan Update

Catherine_T — Tue, 10 Nov 2020 14:57:52 GMT

Hey Community,

Starting November 10, 2020, we are adding 500MB of data to our current $40 for 4GB plan, turning it into the $40 for 4.5GB plan!

New Plan Details:

$40 per 30 days
4.5GB data at 3G speeds (per 30 days)
Plus, get 500MB BONUS data and $2 off when you sign up for auto-pay (per 30 days)
Unlimited Canada-wide Talk
Unlimited International Text

How to get this offer:

Log in on Self Serve
Go to “Plan and Add-ons”
Select “Change Plan”
Select the ready-made plan “$40 for 4.5GB + 500 MB AutoPay Bonus”. You will have the option of changing your plan immediately or upon the next renewal date.

To learn more about Public Mobile, click here.

- The Public Mobile Team

Re: $40 Plan Update

Jb456 — Tue, 10 Nov 2020 15:00:02 GMT

Nice finally matching Lucky 😀

Re: $40 Plan Update

Triguy — Tue, 10 Nov 2020 15:02:02 GMT

It is a good intiative by PM to give consumers more data.

Re: $40 Plan Update

will13am — Tue, 10 Nov 2020 15:21:01 GMT

Nice to see the data decrease on the $40 plan being rolled back.

Re: $40 Plan Update

LurganIeUk — Tue, 10 Nov 2020 15:26:04 GMT

@will13am wrote:
Nice to see the data decrease on the $40 plan being rolled back.

What??????

Re: $40 Plan Update

ShawnC13 — Tue, 10 Nov 2020 15:55:27 GMT

@Catherine_T, it is great to see that this is going back to the plan. My question is why do customers have to go in and change plan isn't PM able to just change this for the customer? There are many customers that don't come into the community and will not know about this and will miss out on this. (Or is that part of the plan?)

Re: $40 Plan Update

sa7375 — Tue, 10 Nov 2020 16:02:07 GMT

@ShawnC13

A very valid suggestion, indeed.

Re: $40 Plan Update

mimmo — Tue, 10 Nov 2020 16:16:58 GMT

Has anyone on limited promos with $off for x months changed plans and kept the discount?

from what I remember changing plans will cause the discounts be removed from account.

Re: $40 Plan Update

Staliger — Tue, 10 Nov 2020 16:29:15 GMT

@Catherine_T That's a good and useful improvement. Thanks!😊

Re: $40 Plan Update

LurganIeUk — Tue, 10 Nov 2020 16:51:12 GMT

PM “could” actually have access to 2 emails of every customer. One from your My Account and one from your Community Account. There is no guarantee that a Community Account holder is a customer though. Also if you sign up to receive notifications by email....that never happens. Like many others I have my personal preferences and don’t have any combination of Twitter, Instagram or Facebook. But I do have an RSS feed (Feedly) that pulls in the Community Announcements.

To keep it all within the confines of PM I am thinking, to request PM to notify all PM customers on $40 plan of the change, likely by email as per the My Account, is going to cost time, systems, payroll and the $40 plan customers need to be filtered out. I can agree that PM has a good Community board as the source of ALL information and help. It should perhaps be stressed more loudly that this is the format and to learn to use it and live with the fact of how it is done here! We are all here for the quality and savings. Every time you ask for more and they cave in....expect less promptness ........expect less freebies......expect less improvement to plans.......OR expect to accept higher costs. And in the climate today for demands for lower costs and competitiveness amongst mobile operators the general population won’t accept higher costs.

But perhaps what what could happen is, the activation and setting up your account piece could actually also, upon completion, send you a text from the Community. Once My Account is set up....text a link to new customer to join the Community and advise why and why to use same email address and why your username should not be personalized. Then have EVERY Community start up automatically with a minimum set up of being emailed of any new post in the Announcements. Notifications of changes ARE here right now with a little work, with little to no maintenance by PM. Then leave it up to the new subscribers to customize the use of the Community to their liking.

Re: $40 Plan Update

computergeek541 — Tue, 10 Nov 2020 18:03:13 GMT

Re: $40 Plan Update

fujiyama — Tue, 10 Nov 2020 19:07:41 GMT

More data is always nice, thanks for the good news!

Re: $40 Plan Update

Korth — Tue, 10 Nov 2020 19:13:33 GMT

@ShawnC13 wrote:
My question is why do customers have to go in and change plan isn't PM able to just change this for the customer? There are many customers that don't come into the community and will not know about this and will miss out on this. (Or is that part of the plan?)

It was the same thing when they upgraded the $15 to better $15 plan, when they upgraded $30 plan to better $30 plan.

I agree they should implement these sorts of plan upgrades automatically. When there's no change in price, when you get more than before, when you aren't trading away anything at all - when there's no reason a customer would prefer to refuse the upgrade.

I assume there's backwards accounting reasons for why things don't happen the smart way.

Not everyone reads Announcements. There is the option to "sign up for deal alert" emails (at the bottom of the plans page). I think SMS notifications should be sent to those affected, if they aren't being sent already. I think some sort of "inbox" should be built into Self-Serve, the point of contact and point of payment for everything. But it is what it is, if they won't change the system then we must work within the system.

Re: $40 Plan Update

LurganIeUk — Tue, 10 Nov 2020 19:24:45 GMT

@Korth

Have you ever had a reply as a result of signing up for “There is the option to "sign up for deal alert" emails (at the bottom of the plans page)”???

Re: $40 Plan Update

popping — Tue, 10 Nov 2020 19:26:32 GMT

@Korth wrote:
@ShawnC13 wrote:
My question is why do customers have to go in and change plan isn't PM able to just change this for the customer? There are many customers that don't come into the community and will not know about this and will miss out on this. (Or is that part of the plan?)
It was the same thing when they upgraded the $15 to better $15 plan, when they upgraded $30 plan to better $30 plan.

I agree they should implement these sorts of plan upgrades automatically. When there's no change in price, when you get more than before, when you aren't trading away anything at all - when there's no reason a customer would prefer to refuse the upgrade.

I assume there's backwards accounting reasons for why things don't happen the smart way.

Not everyone reads Announcements. There is the option to "sign up for deal alert" emails (at the bottom of the plans page). I think SMS notifications should be sent to those affected, if they aren't being sent already. I think some sort of "inbox" should be built into Self-Serve, the point of contact and point of payment for everything. But it is what it is, if they won't change the system then we must work within the system.

I think sending text message notice is a better choice. It is up to the owner to change it. Some people may be upset without asking them before change their plan.

I am not sure that changing plan without plan owner permission will violate privacy law or not. It is the job of PM lawyers to find out. Just saying.

Re: $40 Plan Update

Nezgar — Tue, 10 Nov 2020 19:37:50 GMT

So with AutoPay the $40 plan is really a 5GB plan now:

4.5 GB Data¹ at 3G speed
+BONUS 500 MB with AutoPay

I'd say it's completely normal for it to be the customer's responsibility to check if current plans are better than their existing, potentially grandfathered, plan.

Re: $40 Plan Update

ShawnC13 — Tue, 10 Nov 2020 19:49:15 GMT

@Nezgar wrote:
So with AutoPay the $40 plan is really a 5GB plan now:

4.5 GB Data¹ at 3G speed
+BONUS 500 MB with AutoPay

I'd say it's completely normal for it to be the customer's responsibility to check if current plans are better than their existing, potentially grandfathered, plan.

@Nezgar, I understand that but this is labelled as an update to the $40 plan. If it was a price increase PM would only have to post in the plan section and it would apply to all who are on that plan. So if this is just an update to the plan they are already on why do they need to change plans to receive the extra data

Re: $40 Plan Update

Korth — Tue, 10 Nov 2020 20:11:26 GMT

@LurganIeUk wrote:
@Korth
Have you ever had a reply as a result of signing up for “There is the option to "sign up for deal alert" emails (at the bottom of the plans page)”???

No. Because I avoid subscribing to spam. Even when it's forced upon me, I direct it towards a garbage address.

And I visit these forums often enough to be well-appraised of PM's latest and greatest most exciting big news. Or I don't when I consider other things more important.

Still, it's an option available to all customers. If it's not being used in a useful way then that's really something PM should figure out how to improve on their side of things.

Re: $40 Plan Update

computergeek541 — Tue, 10 Nov 2020 20:11:59 GMT

This is a good change. However, let's not go overboard with excitement. This isn't an improvement or more data being offered. This is the plan simply going back to what it was all along for quite a while. I challenge Public Mobile to offer real plan improvements as they no longer have the best plans.

Re: $40 Plan Update

Nezgar — Tue, 10 Nov 2020 20:11:10 GMT

@ShawnC13 wrote:
I understand that but this is labelled as an update to the $40 plan. If it was a price increase PM would only have to post in the plan section and it would apply to all who are on that plan. So if this is just an update to the plan they are already on why do they need to change plans to receive the extra data

Exactly this practice is what I was regularly subjected to at Rogers.... got trained to check their website at least monthly to make sure there wasn't a new 'version' of my same plan at the same price that didn't include more features, etc. Snooze you lose.