topic Re: [Pilot] Certified Pre-Owned Phones Now Available at Public in Announcements

[Pilot] Certified Pre-Owned Phones Now Available at Public

Jess_D — Thu, 05 Nov 2020 14:25:35 GMT

Hey Community,

Over the years, Public Mobile has committed to providing affordable wireless service for Canadians on the country's best network. We’ve primarily focused on providing wireless service, but now we are excited to announce that we are piloting Certified Pre-Owned phones! Each phone is backed by a 1-year limited warranty and includes a $0 Public Mobile SIM. This launch is a direct result of the feedback you all have shared with us over time around how we can make the Public Mobile experience better. Over the next few months we will be testing this out to see what customer response is like and how we can optimize our processes.

Starting today you’ll be able to purchase a Certified Pre-Owned Phone online only. Our Certified Pre-Owned phones are refurbished phones that are tested, inspected, fixed, cleaned and re-packaged to look and function like-new. Because of this, we are able to offer our phones at a price you and your wallet will love. Please note, we do not offer financing on these phones.

Inventory of these devices is limited, so if you’re interested make sure to act fast! We’ll constantly be adding new devices to the catalogue as they become available and removing those that are out of stock.

These phones are available for purchase only on our website so make sure to check it out! There are only a handful of Samsung Galaxy S10s as a launch special - be sure to act fast before they are gone.

For more information on Certified Pre-Owned phones, please visit our Help Articles.

Are you going to be purchasing one of our Certified Pre-Owned phones? Let us know below!

-The Public Mobile Team

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

zhadj030 — Thu, 05 Nov 2020 14:30:21 GMT

This is a very big change on how PM works. It appears that PM is slowly shedding off everything that made it special before .

Whether this change is good or not, we will see in the future.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

ShawnC13 — Thu, 05 Nov 2020 14:34:47 GMT

Well, this is something many have asked for! Pricing is higher than what I thought it would be but I guess you still get the warranty with it as well. Be interesting to watch the evolution of this and what phones get added over time.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

Staliger — Thu, 05 Nov 2020 14:36:54 GMT

@Jess_D wow, that can be a real game changer for some prospective customers! Glad to see that PM can grow and at the same time, keep costs low! Way to go😊

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

Triguy — Thu, 05 Nov 2020 15:19:10 GMT

Good intiative by PM to help new users or existing users purchase compatible phones.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

Korth — Thu, 05 Nov 2020 14:47:19 GMT

@zhadj030 wrote:
This is a very big change on how PM works. It appears that PM is slowly shedding off everything that made it special before .

When I joined PM (4 years ago) they were partnered with a company called Orchard. They sold refurbed devices, fully unlocked and preconfigured to work with PM.

So to me this actually seems like a step back to what PM used to be, back when it strove to be something special.

And it actually seems like a step forward to something better. Orchard was basically only for customers in ON and QC - not for us folks in BC and AB. And Orchard didn't include a one year device warranty.

(Orchard did seem to have lower prices on used/refurbed devices, though.)

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

Dunkman — Thu, 05 Nov 2020 14:44:31 GMT

Might be useful for certain customers. Purchasing used phones with warranty.

However, IMO, Public mobile should concentrate on offered better plans that will attract more long term customers.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

SD08 — Thu, 05 Nov 2020 14:49:33 GMT

An interesting change for PM. The prices are higher than what I'd hoped for, but I guess it could be worthwhile to check out their offerings now and then.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

sa7375 — Thu, 05 Nov 2020 15:13:30 GMT

The more the options, the better. ❤️

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

sa7375 — Thu, 05 Nov 2020 15:24:57 GMT

It just so happens that only two days back I bought a Samsung S10e, a FIDO pre-certified phone, from someone at a decent price. 😊

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

kb_mv — Thu, 05 Nov 2020 15:26:58 GMT

Options are good but unless PM is going to offer financing, I can get the S10, S8 and Pixel 2 cheaper online. If I looked I could probably find them all. I have never bought a new phone and deal with the same 2 sellers in Canada through Ebay for mint condition (9/10) phones.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

ShawnC13 — Thu, 05 Nov 2020 15:45:25 GMT

@kb_mv wrote:
Options are good but unless PM is going to offer financing, I can get the S10, S8 and Pixel 2 cheaper online. If I looked I could probably find them all. I have never bought a new phone and deal with the same 2 sellers in Canada through Ebay for mint condition (9/10) phones.

I know that you can find them cheaper but do those sellers offer a warranty with their product?

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

kb_mv — Thu, 05 Nov 2020 15:53:05 GMT

@ShawnC13 wrote: I know that you can find them cheaper but do those sellers offer a warranty with their product?

@ShawnC13 They do offer a 30 day return and a 90 day warranty. In the 20 years I have been buying used phones online I have never had an issue. Appliances? Don't get me started! LOL

Honestly if someone is more comfortable buying a used phone from PM at a premium because of the 1 year warranty, good on them, this program will have served its purpose. It was never going to be a fit for the likes of me.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

ShawnC13 — Thu, 05 Nov 2020 16:08:12 GMT

@kb_mv, agreed as not sure if this fits my phone purchasing style either. I would go cheaper for no warranty as phones are like everything now they are just a disposable commodity.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

coopermray — Thu, 05 Nov 2020 16:10:46 GMT

I've bought used phones all my life and I agree. Once you find a good outlet that you can trust, you'll never have to buy new again! All I can say about that is make sure you know all parameters to check before you buy used. I've had relatives who want to buy used but they don't know to check if the phone is unlocked, not blacklisted, free of water damage, etc. Does anyone know if there is a forum dedicated to tips on buying used phones? I'd love to get involved and share!

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

mimmo — Thu, 05 Nov 2020 16:38:44 GMT

@Jess_D good luck with the pilot, unfortunatly the price points and models are too high and too old for me.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

Korth — Thu, 05 Nov 2020 16:42:29 GMT

I don't think "old" devices is the real issue.

I think the prices are. The same phone models are available $$-$$$ cheaper on Amazon. And some of them are not refurbs, they're brand new unused devices straight from factory.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

computergeek541 — Thu, 05 Nov 2020 17:37:36 GMT

Having the option is good, but when selling phone models this many years old, I think that Public Mobile really needs to reconsider the pricing.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

Jb456 — Thu, 05 Nov 2020 19:23:11 GMT

Hey Public Mobile did you guys decide to do an April fools joke in November? What a JOKE!!

I definitely want to buy a refurbished iPhone 6s that is 5 frigging years old and has been discontinued since Sept 2016. Where do I sign up?

Did you get someone to dig through your Telus/Koodo storage containers to find the junk box?????

Wait I get it. You read through the forums and said to yourself some of our customers are not so bright and post personal information they'll fall for these ridiculous prices for our old stock. Shame on you 😡😡

This really makes PM look bad considering Lucky sells decent new phones that are 2019/2020 models for a fair price.

Then we have PM here that used to set the bar high that now just plays follow the leader selling refurbished junk that's 5 years old (talking about the iPhone 6)

This is a sad sad day for PM.

Re: [Pilot] Certified Pre-Owned Phones Now Available at Public

LoreckAvery — Thu, 05 Nov 2020 19:51:45 GMT

OMG this is a godsend! Was trying to hook up and old phone and it broke, just purchased the iphone 6s!!! Can't wait for it to arrive, will be saving a tonne of money!