topic Re: System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST) in Announcements

System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

Silvio_M — Mon, 26 Oct 2020 18:10:21 GMT

Hi Community,

Between October 27, 2020, 00:00 (EST) / October 26, 2020, 21:00 (PST) and October 27, 2020 05:00 (EST) / 02:00 (PST), you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

Re: System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

Triguy — Mon, 26 Oct 2020 18:17:11 GMT

Thanks for the update.

Re: System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

Staliger — Mon, 26 Oct 2020 19:01:21 GMT

@Silvio_M Thanks for informing us! Let's make the website great and without bugs 🙂

Re: System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

darlicious — Mon, 26 Oct 2020 19:05:42 GMT

@Silvio_M

Thanks for a heads up so customers can plan accordingly especially those who will go thru renewal during this time. An announcement goes a long way in preventing confusion for customers newly visiting the site and the flurry of posts wondering what the heck is going on?

Edit: Kind if wondering why this isn't on the landing page where the many would see it rather than just in the announcements....with less than 10 hours warning from its posting to the system maintenance starting?

Re: System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

wbg13 — Tue, 27 Oct 2020 22:31:52 GMT

Thanks for the info.

Re: System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

Korth — Thu, 05 Nov 2020 18:00:12 GMT

More system maintenance today (05Nov2020)?

Seems like notifications and a variety of other little forum functions are malfunctioning.