topic Re: New Long Distance Add-Ons in Announcements

New Long Distance Add-Ons

Catherine_T — Thu, 08 Oct 2020 15:57:57 GMT

Hi Community,

We heard you about wanting more countries and we have some exciting news to announce today! Effective October 8, 2020, Public Mobile is launching a new add-on suite of Long Distance Minutes to better serve customers making calls internationally from Canada.

What’s changing?

We made some key changes based on your feedback, including:

A simplified structure
Increased value for high demand countries
Increased the number of countries included in our suite of add-ons from 19 to 41

What does this look like?

Previous Long Distance Add-ons (pre October 8, 2020):

200 Minutes to the U.S. and Canada for $8
400 International Minutes for $15

New Long Distance Add-ons (as of October 8, 2020):

1000 Minutes to the U.S. for $15;
1000 Minutes to the U.K. for $15;
750 Minutes to India and Pakistan for $15;
500 Minutes to China, Hong Kong, Macau and Taiwan for $15;
100 Minutes to the Philippines for $15
300 International Minutes for $15 which now includes more calling locations

New countries added include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, Iceland, Ireland, Israel, Japan, Netherlands, New Zealand, Norway, Peru, Romania, Sweden

500 Canada-wide Minutes for $5

How to get this offer:

Log-in to Self Serve
Ensure you have sufficient funds in your account. If not, make sure to top up.
Go to “Plan and Add-Ons”
Select “My Add-Ons”
Select your preferred Long Distance Add-On under ‘Talk’
Click ‘Make a Payment’ and follow the instructions

What you need to know:

Unused long distance add-on minutes do not expire and will roll over to the next plan period
Customers with existing long distance add-ons can continue to use their minutes until the minutes are depleted
Customers purchasing the 300 International Long Distance Minutes Add-On can now call the following countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela
Our 500 Canada-wide minutes for $5 add-on is still available for purchase

Thank you again for choosing Public Mobile! Let us know what you think 🙂

- The Public Mobile Team

Re: New Long Distance Add-Ons

Jb456 — Thu, 08 Oct 2020 15:59:42 GMT

Great job PM. Many customers will be happy with this for certain countries 👍

Re: New Long Distance Add-Ons

hairbag1 — Thu, 08 Oct 2020 16:01:12 GMT

Some great plan initiatives to PM ...keep up the good work.

Re: New Long Distance Add-Ons

Anonymous — Thu, 08 Oct 2020 16:02:07 GMT

@Catherine_T

Still not purchasable from the 611 service. As the $5 one hasn't since it came up.

Re: New Long Distance Add-Ons

computergeek541 — Thu, 08 Oct 2020 17:49:05 GMT

@Jb456 wrote:
Great job PM. Many customers will be happy with this for certain countries 👍

Some customers will certainly be happy with additional countries. However, less minutes are now included with one of those add-ons.

Also, comparing the list of added countries to the complete list further down in the annoucement, it appears that Canada, the U.S. and some other countries are not included in the 300 mimute add-on. This can potentially cause confusion in a now more complicated add-on offer and could cause the customer to need to purchase more than one add-on costing the customer more than before.

@Catherine_T Have some countries been removed from the multi-country nternational calling add-on (Canada, U.S, UK, etc)?

Re: New Long Distance Add-Ons

Jb456 — Thu, 08 Oct 2020 16:10:10 GMT

@Catherine_T will the add-on section be updated to list the new countries?

It shows this still for the old 400 international minutes.

Maybe another paragraph with the 300 international minute countries?

@computergeek541 yup noticed that. Also only 1000 min USA calling plan for $15. Some people don't need that much talk time to confirm a hotel reservation or wtv. Luckily textnow is free 😀

Re: New Long Distance Add-Ons

sa7375 — Thu, 08 Oct 2020 16:13:01 GMT

Re: New Long Distance Add-Ons

computergeek541 — Thu, 08 Oct 2020 17:51:04 GMT

@sa7375 wrote:

I don't "love it" or find this that "exciting". Some customers who only need a small amount of minutes end up with higher priced add-ons and the potential need to need to purchase more than one seems just as advantageous to Public Mobile as it does to the customer having more options through calling cards, etc.

At least customers can now call more places, but there's no shortage of long distance options. It is also true that these new add-ons will be better for those who call destinatioms with the higher amount of mimutes.

Re: New Long Distance Add-Ons

Anonymous — Thu, 08 Oct 2020 16:24:49 GMT

@Catherine_T

So the old 200 and 400 add-ons also included Canada. Do any of the new add-ons also include Canada? Or will it now just be the $5 one?

If so, will there be sensible, logical priorities of add-ons used for those with several add-ons? And even without Canada? Old and new?

Re: New Long Distance Add-Ons

kselmak — Thu, 08 Oct 2020 16:26:43 GMT

This is a great improvement

The only problem I see is with Canada and USA inclusion, they used to be nested, Canada was included everywhere. Is that still the case? Can we fall back on any of these for Canadian minutes (not that it always makes sense)

It's clear that usa is not included in uk

My suggestion is to make it very clear in the small print

Thanks

Re: New Long Distance Add-Ons

Jb456 — Thu, 08 Oct 2020 16:30:19 GMT

@Catherine_T the help article will also need to be updated.

https://www.publicmobile.ca/en/on/get-help/articles/overview-of-add-ons

Re: New Long Distance Add-Ons

geopublic — Thu, 08 Oct 2020 16:37:05 GMT

👍For the additional countries and 👎 for the 100 minute decrease.

Re: New Long Distance Add-Ons

Triguy — Thu, 08 Oct 2020 16:39:29 GMT

This is great news ! Good to have more countries added for international LD.

Re: New Long Distance Add-Ons

computergeek541 — Thu, 08 Oct 2020 17:51:56 GMT

@geopublic wrote:
👍For the additional countries and 👎 for the 100 minute decrease.

There are good things in this announcement too, but as to the bad things, we gotta call it as we see it.

Re: New Long Distance Add-Ons

geopublic — Thu, 08 Oct 2020 16:42:30 GMT

I wonder If one would be able to make calls to the new countries with their existing 400 minute add-on plan?

Re: New Long Distance Add-Ons

kselmak — Thu, 08 Oct 2020 16:46:27 GMT

@geopublic

I was wandering the same

I'm guessing the title 400 ILD keeps it very distinct and probably only works with the old lost.

I suspect if you would be to purchase the new add-on the minutes probably wouldn't merge and it would be on separate line.

I may be won't, every l wonder if anybody is up for an experiment

Re: New Long Distance Add-Ons

Jb456 — Thu, 08 Oct 2020 16:46:47 GMT

@geopublic It works!!! 😀

@kselmak

I just called some grocery store in Sweden and they answered lol.

Re: New Long Distance Add-Ons

kselmak — Thu, 08 Oct 2020 16:57:30 GMT

@Jb456

That's great to know thanks

Re: New Long Distance Add-Ons

sa7375 — Thu, 08 Oct 2020 16:59:16 GMT

@computergeek541

When you say that "Some customers who only need a small amount of minutes end up with higher priced add-ons", how do they stand to lose? These plans allow the roll-on for the unused minutes till depleted implying that one can buy a plan and keep using it for years or depletion, whichever occurs earlier.

Re: New Long Distance Add-Ons

Anonymous — Thu, 08 Oct 2020 17:05:30 GMT

@Jb456 wrote:
@geopublic It works!!! 😀

@kselmak

I just called some grocery store in Sweden and they answered lol.

Shh 🙂 I might recommend mentioning this in pm. But all the other bugs and quirks are in the open anyway so maybe it doesn't matter. 🙂