topic Re: Community Updates - May 2020 in Announcements

Community Updates - May 2020

Tiana_V — Wed, 20 May 2020 20:32:17 GMT

Hi Community,

Recently we launched a small change on the Community that some of you might have noticed. You may have seen a couple of members around with a new title of “Retired Oracle”. Oracles are regular Public Mobile customers who have been on the Community for years and are well-versed in all things Public. They have built reputations for high-quality support and dedicate significant time and effort to provide help to their fellow customers. Over time, some Oracles have stepped down from the position, but we don't think that they should lose recognition for all the great contributions that they’ve made. We’ve introduced the “Retired Oracle” title to show thanks to Oracles for their past contributions and recognize the roles they’ve held within the Community. Retired Oracles will also maintain some capabilities to help keep the Community organized and clean.

In addition to this new title, there are a few more changes coming to the Community this week. Tomorrow you may notice that the Bravo Leaderboard is no longer available on the homepage. The goal of the Community has always been to provide high quality support to our customers. Bravos are an important piece of this puzzle but they don’t capture everything. The removal of the Leaderboard will hopefully help to illustrate that bravos should not be the main goal of participating on the Community. We also want to continue to foster a welcoming, harmonious environment for all Community users, new and tenured. We are currently planning some exciting new ways to recognize our amazing Community users and their contributions. If you have any suggestions, please let us know below!

A final change you’ll notice tomorrow is that users will no longer be able to create macros (which act as response templates). As I mentioned earlier, the main goal of the Community is to provide quality support to our users and customers. This includes sharing answers that are specific and tailored to each users’ unique situations and questions. While macros can be convenient, more often than not they are resulting in less than full solutions.

We’ve been asking for your feedback on how we can improve the Community for the past few months and we are actively working on bringing some of your suggestions to life. One specific area we’re working on is cleaning up the homepage - more on this and other Community updates in the near future!

- The Public Mobile Community Team

Re: Community Updates - May 2020

Staliger — Wed, 20 May 2020 20:37:34 GMT

@Tiana_V Great changes! Thank you for improving the forum and community! Live long PM😉

Re: Community Updates - May 2020

NDesai — Wed, 20 May 2020 20:39:21 GMT

Step forward to make the community a better place.

Re: Community Updates - May 2020

Luddite — Wed, 20 May 2020 20:41:00 GMT

I love experiments. Let's see what happens, eh?

Experiment! What could go wrong?

Re: Community Updates - May 2020

ShawnC13 — Wed, 20 May 2020 20:45:49 GMT

Thanks for the update Tiana, some interesting changes.

Glad to hear about the Retired Oracle title and have those recognized that has been a big part of this community!!

Re: Community Updates - May 2020

Jb456 — Wed, 20 May 2020 20:46:29 GMT

Please bring back the "quote" option for mobile users. Been a few months now. Thanks!

Re: Community Updates - May 2020

SD08 — Wed, 20 May 2020 20:55:35 GMT

Interesting changes. Thanks for the update and for the new title, Tiana.

Re: Community Updates - May 2020

Naepalm — Wed, 20 May 2020 21:00:26 GMT

@Tiana_V awesome to hear! Cant wait to see the new changes!

Thank you for listening to our input!

Re: Community Updates - May 2020

fujiyama — Wed, 20 May 2020 21:05:22 GMT

Interesting changes. Although I don't get much use out of macros (cause I don't post much), still sad to see it go... Where will we store the paragraph-long copy needed for explaining how to use SIMon properly to new comers now!!?!?? 😛

...but seriously, it has its uses...

Thanks for the update though 🙂

Re: Community Updates - May 2020

will13am — Wed, 20 May 2020 21:08:26 GMT

@Jb456 wrote:
Please bring back the "quote" option for mobile users. Been a few months now. Thanks!

It has only been lost on mobile browsers. It works on desktop computers for sure. I am sure the next software update will fix the bug.

Re: Community Updates - May 2020

will13am — Wed, 20 May 2020 21:11:49 GMT

The removal of the leaderboard could be a game changer. No more mirror to look at.

Re: Community Updates - May 2020

Jb456 — Wed, 20 May 2020 21:19:43 GMT

@will13am

Yes! I know it works on desktop.

However- I am sure there are many, like myself, that use mobile 99% of the time to post.

Reading the Khoros forums it appears theres a simple fix 🤔 Anyways it is what it is I guess....

Re: Community Updates - May 2020

sa7375 — Wed, 20 May 2020 21:26:00 GMT

Re: Community Updates - May 2020

popping — Wed, 20 May 2020 21:35:53 GMT

@fujiyama wrote:
Interesting changes. Although I don't get much use out of macros (cause I don't post much), still sad to see it go... Where will we store the paragraph-long copy needed for explaining how to use SIMon properly to new comers now!!?!?? 😛

...but seriously, it has its uses...

Thanks for the update though 🙂

You have the rest of today to save your macros to somewhere.

Although I know about the macro at the beginning, I never use macro since I join this forum almost 2 years ago. I don't miss this change. This may explain why my posts are not the first reply to most of new threads.

But we will still continue to see the same type of posts as before as members will cut and paste the same answer to this forum.

Have a better and better days!

Re: Community Updates - May 2020

Anonymous — Wed, 20 May 2020 21:35:29 GMT

I think the loss of macros makes it harder to bother with the constant, repetitive questions. I have a lost/stolen - $1 macro and APN gishan link / plain info. (and others that I have not used for a while...perhaps coinciding with my lower participation ).

I think the Retired Oracle moniker is great.

I don't mind the leaderboard not being easily available. I like the surprise early in the month. I used to be obsessed about trying to be sure I was in the top 1%...but not so much anymore.

Re: Community Updates - May 2020

Luddite — Wed, 20 May 2020 21:41:14 GMT

@Anonymous wrote:
I like the surprise early in the month. I used to be obsessed about trying to be sure I was in the top 1%...but not so much anymore.

Hopefully, you are enjoying the new you. 🙏

Re: Community Updates - May 2020

mpcdesign — Wed, 20 May 2020 21:48:32 GMT

This is welcome news, because the numbers on the leaderboard reflected how many bravoes were giving out, and on some posts that had one-word answers would get many bravos, while an Oracle who answers the post clearly gets one.

Macros? People will find different ways to copy and paste the responses, I don't think that'll be a big difference-maker, but, it may slow them down by a few seconds.

Looking forward to the changes!

Re: Community Updates - May 2020

srlawren — Wed, 20 May 2020 21:53:45 GMT

@SD08 wrote:
Interesting changes. Thanks for the update and for the new title, Tiana.

^^^^^ .... what he said! 🙂

Re: Community Updates - May 2020

geopublic — Wed, 20 May 2020 21:59:25 GMT

@will13am wrote:
The removal of the leaderboard could be a game changer. No more mirror to look at.

Don't think it will change anything. The fix is easy just count Real Bravoes.

Real Bravoes = Bravoes Received - Bravoes Given.

It's no secret around here and has been mentioned in previous threads. Give out as many bravoes as you can, hope to receive back 60 - 90% of them. Post to as many threads as possible even after the solution has been given and collect your awards.

Now if PM were to implement Real Bravoes the above strategy goes out the window.

Re: Community Updates - May 2020

Kovaelin — Wed, 20 May 2020 22:00:27 GMT

Do we still have to juggle between the community site, the account site, and e-mail every time we talk to a mod or is everything still disconnected?