topic Re: [Help Needed] Let us know about your experience on the Community! in Announcements

[Help Needed] Let us know about your experience on the Community!

Melinda_H — Tue, 14 Apr 2020 19:34:37 GMT

Hey Community,

We’re working on some new and exciting things over here at Public Mobile, and as we continue to explore this new work, we want to make sure that we’re building with our customers in mind.

In order to help us with this, we’re looking to have engaging and in-depth conversations with Public Mobile customers about their experience using our Community. If you are not a regular user, that’s okay too, as we’d love to get your opinion as to why that is, and how that can be improved. We’ll be giving a 1 GB data bonus to participants to make sure it’s worth your while.

If this sounds interesting to you, sign up before Friday, April 17th by sharing a few details with us in this web form. There will be limited slots available, so we will be in touch with those that are chosen to participate in this interview. Note that chosen candidates will be contacted exclusively via private messaging - so keep an eye on that inbox!

Here are the details:

What’s in it for you:

Customers who participate will receive a one-time 1 GB Data Add-On within 30 days of completion.
Opportunity to work directly with the Public Mobile team and help determine the path of our Community.

Details on how to get involved:

We are looking for several Public Mobile customers to talk to us about your experience with our Community.
Interviews will be held over the phone the week of April 20th or April 27th, and the time commitment is one hour.
Interviews will be conducted in English
Feedback will be collected during the session.
We will contact the selected participants via Private Message.

We’re sorry we can’t connect with everyone who’s expressed interest - if you aren’t selected, there will be more opportunities later this spring to get involved in sharing feedback as we share more about our Community enhancement work.

Thanks in advance for your help and we look forward to hearing from you soon,

- The Public Mobile Community Team

Re: [Help Needed] Let us know about your experience on the Community!

darlicious — Tue, 14 Apr 2020 19:37:36 GMT

Is it just me or does the survey link just bring you to the latest topics with this label?

Re: [Help Needed] Let us know about your experience on the Community!

Anonymous — Tue, 14 Apr 2020 19:39:39 GMT

Again?!

Are you not hearing what you want to hear or something?

But...you're asking too much personal info. I'm out.

Re: [Help Needed] Let us know about your experience on the Community!

JoyLuck — Tue, 14 Apr 2020 19:41:19 GMT

@darlicious wrote:
Is it just me or does the survey link just bring you to the latest topics with this label?

I get this form:

Re: [Help Needed] Let us know about your experience on the Community!

Naepalm — Tue, 14 Apr 2020 19:42:29 GMT

@Melinda_H wrote:
Hey Community,

We’re working on some new and exciting things over here at Public Mobile, and as we continue to explore this new work, we want to make sure that we’re building with our customers in mind.

In order to help us with this, we’re looking to have engaging and in-depth conversations with Public Mobile customers about their experience using our Community. If you are not a regular user, that’s okay too, as we’d love to get your opinion as to why that is, and how that can be improved. We’ll be giving a 1 GB data bonus to participants to make sure it’s worth your while.

If this sounds interesting to you, sign up before Friday, April 17th by sharing a few details with us in this web form. There will be limited slots available, so we will be in touch with those that are chosen to participate in this interview. Note that chosen candidates will be contacted exclusively via private messaging - so keep an eye on that inbox!

Here are the details:

What’s in it for you:
Customers who participate will receive a one-time 1 GB Data Add-On within 30 days of completion.
Opportunity to work directly with the Public Mobile team and help determine the path of our Community.

Details on how to get involved:
We are looking for several Public Mobile customers to talk to us about your experience with our Community.
Interviews will be held over the phone the week of April 20th or April 27th, and the time commitment is one hour.
Interviews will be conducted in English
Feedback will be collected during the session.
We will contact the selected participants via Private Message.

We’re sorry we can’t connect with everyone who’s expressed interest - if you aren’t selected, there will be more opportunities later this spring to get involved in sharing feedback as we share more about our Community enhancement work.

Thanks in advance for your help and we look forward to hearing from you soon,

- The Public Mobile Community Team

Amazing this is so different from what I am used to with my previous provider! Taking community input is awesome. I am a fresh set of eyes as well since I have not been part of PM for very long. This sounds like fun! Thank you for reaching out to us! 🙂

Naepalm

Re: [Help Needed] Let us know about your experience on the Community!

Naepalm — Tue, 14 Apr 2020 19:43:21 GMT

@darlicious wrote:
Is it just me or does the survey link just bring you to the latest topics with this label?

Here is the link my friend : --> HERE

Re: [Help Needed] Let us know about your experience on the Community!

gblackma — Tue, 14 Apr 2020 19:44:40 GMT

Done and dusted. I can spare an hour. 👍

Re: [Help Needed] Let us know about your experience on the Community!

BearFBI — Tue, 14 Apr 2020 19:59:57 GMT

New and exiting things? I love new and exiting things. I wonder what they could be working on 🤔

Re: [Help Needed] Let us know about your experience on the Community!

darlicious — Tue, 14 Apr 2020 20:00:51 GMT

@Naepalm Thanks....hopefully that's not a case of the punishment that keeps on giving! Then again they probably have heard enough of my opinion on the community already!

Re: [Help Needed] Let us know about your experience on the Community!

Naepalm — Tue, 14 Apr 2020 20:08:31 GMT

@darlicious LOL, nah your probably the one they want to talk with most, enjoy the free 1G 🙂

Re: [Help Needed] Let us know about your experience on the Community!

Staliger — Tue, 14 Apr 2020 20:10:57 GMT

@Melinda_H Thanks for this opportunity! Signed.

Re: [Help Needed] Let us know about your experience on the Community!

Luddite — Tue, 14 Apr 2020 20:49:05 GMT

@darlicious @Works for me; safari on my phone. Login not required.

Re: [Help Needed] Let us know about your experience on the Community!

sa7375 — Tue, 14 Apr 2020 21:14:17 GMT

Signed up 😊

Re: [Help Needed] Let us know about your experience on the Community!

popping — Tue, 14 Apr 2020 21:14:26 GMT

Count me in.

Re: [Help Needed] Let us know about your experience on the Community!

will13am — Tue, 14 Apr 2020 22:39:50 GMT

Sure why not.

Re: [Help Needed] Let us know about your experience on the Community!

mpcdesign — Tue, 14 Apr 2020 22:47:09 GMT

I think it's great that Public Mobile still wants to hear from us directly. At least we know off, I don't think other providers do this market research or user research group like Public Mobile.

Yes, putting in our two cents in a community forum for the other month ago may have been an eye-opener, and maybe they want to hear more things that are more reflective of each user.

Sometimes, hearing the other person speak, the marketer can listen to our voice cues or pauses, or actions to pin-point a liked feature or something that is disliked.

Yes, they may have asked too much information, but the age range is quite wide and they didn't ask us or birthdate, which would be a no-no in my books, but the other questions seem valid enough.

For those who don't want to be bothered in partaking in this, I am sorry to hear that you don't want to partake in the phone call because I think you all would have input as per the community forums. Hopefully, you may re-consider?

Re: [Help Needed] Let us know about your experience on the Community!

Anonymous — Tue, 14 Apr 2020 22:56:42 GMT

@mpcdesign

I would always be delighted to provide my input. But I don't wish to enter information to a Google form. So I won't be involved this time. I never answer demographic type questions on these things.

Re: [Help Needed] Let us know about your experience on the Community!

ShawnC13 — Wed, 15 Apr 2020 03:32:25 GMT

Sure I am continually giving feedback anyways

Re: [Help Needed] Let us know about your experience on the Community!

Nezgar — Wed, 15 Apr 2020 05:27:10 GMT

Missing a few options here....

Multiple times per day
Every time I get a notification
So often the text has worn off of my F5 key...

Re: [Help Needed] Let us know about your experience on the Community!

darlicious — Wed, 15 Apr 2020 05:41:06 GMT

@Nezgar I think the top answer is actually supposed to be:

Once per day for the next 10 hours