topic Re: UPDATED: Public Mobile response to COVID-19 in Announcements

UPDATED: Public Mobile response to COVID-19

Alan_K — Fri, 01 May 2020 13:04:37 GMT

Update as of May 1, 2020: This offer (US Roaming Credit Back) is now expired.

Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10.

Update as of March 26, 2020: The $5 discount for online SIM purchases will only be available on purchases through publicmobile.ca. Please note that Amazon deliveries may be significantly delayed due to COVID-19. Make sure to check your estimated delivery date before ordering through Amazon.

Hey Community,

At Public Mobile, the health and safety of our customers, team members, and partners are paramount to us. That’s why, with COVID-19 concerns top of mind and rising uncertainty surrounding the extent of disruptions to day-to-day activities for our customers, we will be committing to make it stress-free to stay connected with friends & family. How are we doing that?

US Roaming credit-back

Public Mobile will be crediting back the full cost of US Roaming Add-Ons as account credits.

Eligible customers: Customers who have purchased and used any US Roaming Add-On from March 13 to April 30th, 2020. Note that usage of a US Roaming Add-On is mandatory.
Account credit will be applied to accounts within 7 business days of usage, beginning March 23. No action is required. Customers will receive a SMS when credit is applied.

$5 off SIM card when you buy online

During this challenging period, we want to ensure that our customers are staying as safe as possible and purchasing SIM cards online, if you need to.

For a limited time starting from March 20th, get $5 off when purchasing a SIM card online from us via Amazon or Publicmobile.ca.
No promo code necessary.

Any changes or updates to these items will be shared on this page. We encourage you to view further details on what we’re doing to help keep you safe and connected by visiting this help article for more information.

We thank you for being a Public Mobile customer, and hope that this helps make things easier during this difficult time.

Thanks,

-Public Mobile Community Team

Re: Public Mobile response to COVID-19

Staliger — Thu, 19 Mar 2020 20:42:57 GMT

@Alan_K Great, thank you!

Re: Public Mobile response to COVID-19

CannonFodder — Thu, 19 Mar 2020 21:05:15 GMT

Now THAT'S very cool of PM to do!!! Although this doesn't affect me, I'm guessing there likely ARE some PM customers that may be stuck in the US once the border closure takes effect..... GOOD ON YA PM!!! 👍

Re: Public Mobile response to COVID-19

Triguy — Thu, 19 Mar 2020 21:56:26 GMT

Thanks PM for a positive response at this critical time of a crisis.

It would be good idea to offer add-on for 400 minutes so people can call family and friends.

Re: Public Mobile response to COVID-19

Dunkman — Thu, 19 Mar 2020 21:12:04 GMT

Good job, Public mobile.

This will be helpful for anybody traveling or stuck in the United states.

What about some discount on the Canada data add ons? Canada talk minutes add on?

Re: Public Mobile response to COVID-19

JoyLuck — Thu, 19 Mar 2020 21:15:37 GMT

Thanks PM for your contribution to flatten the curve!

Re: Public Mobile response to COVID-19

smiley3 — Thu, 19 Mar 2020 21:19:30 GMT

Thank you PM! It would be great if you could also give us unthrottled 4G LTE data, and perhaps a free GB or two in this time of crisis!

Re: Public Mobile response to COVID-19

computergeek541 — Thu, 19 Mar 2020 21:19:34 GMT

The free roaming is certtainly a nice gesture. It will help those who are already in the U.S. and are staying there for now. I do wonder if something can be done data-wise for those still within Canada but away from home. Some of these customers may have been advised not to travel even within the country to get back home or are choosing not to.

Re: Public Mobile response to COVID-19

gblackma — Thu, 19 Mar 2020 21:23:21 GMT

Every little bit helps, but how about giving everone a 400 minute international add on so that the ones here can contact loved ones abroad for free.

Re: Public Mobile response to COVID-19

smiley3 — Thu, 19 Mar 2020 21:26:16 GMT

@computergeek541 I don't think this is saying they are now giving free US roaming. Just sounds like they are refunding people that bought the add-on because they probably can't use it now, or had to cut their trip short.

Re: Public Mobile response to COVID-19

computergeek541 — Thu, 19 Mar 2020 21:37:48 GMT

@smiley3 wrote:
@computergeek541 I don't think this is saying they are now giving free US roaming. Just sounds like they are refunding people that bought the add-on because they probably can't use it now, or had to cut their trip short.

Customers don't purchase roaming add-ons more than a day ahead of time because they are in effect as soon as the purchase has been made. I see this a something to help those are stuck somewhere in the U.S.

I do understand that the customer has to pay for it up-front but the fact that they are issuing a refund for roaming add-ons purchased between March 13 and April 30 does mean that it does ends up being free.

Re: Public Mobile response to COVID-19

smiley3 — Thu, 19 Mar 2020 21:41:35 GMT

@computergeek541 Oh, I guess that kind of makes sense especially with the "usage of a US Roaming Add-On is mandatory" part. Although does that mean you just get the rest of the add-on time for free, or is US roaming free until you return to Canada? It's actually kind of unclear. Perhaps Public Mobile should clarify better!

Re: Public Mobile response to COVID-19

computergeek541 — Thu, 19 Mar 2020 21:45:03 GMT

@smiley3 wrote:
@computergeek541 Oh, I guess that kind of makes sense especially with the "usage of a US Roaming Add-On is mandatory" part. Although does that mean you just get the rest of the add-on time for free, or is US roaming free until you return to Canada? It's actually kind of unclear. Perhaps Public Mobile should clarify better!

The entire price of the add-on is credited. This is mentioned in the first post of the thread.

Re: Public Mobile response to COVID-19

smiley3 — Thu, 19 Mar 2020 21:56:39 GMT

@computergeek541 Oh, I see. It's on until April 30th, so if you run out you can just purchase the add-on again and get it refunded again. So, they are basically giving free US roaming until April 30th. I still find it a bit confusing to interpret the original message as free US roaming. I just thought it was more like a refund for not really using the US roaming that you may have bought when I read it! Anyways, thanks for clarifying!

Re: Public Mobile response to COVID-19

darlicious — Thu, 19 Mar 2020 22:19:06 GMT

@Alan_K Thank you for this gesture from public mobile in helping customers who are stuck in the US either by self isolating or just having issues trying to book a flight home. Its awesome to see so many canadian businesses coming together and putting the needs of their customers first rather than profits.

Re: Public Mobile response to COVID-19

Mreekster — Thu, 19 Mar 2020 23:48:46 GMT

We need Wi-Fi CALLING it is for SAFETY. The border is closed. My phone doesn’t make a call to my mom on her landline from the middle of Vancouver!

Re: Public Mobile response to COVID-19

makkahn28 — Fri, 20 Mar 2020 01:31:27 GMT

I think PM should also consider Temporarily waiver the Data thing

As other carriers like Telus, Bell, Rogers, Virgin, Koodo, Fido have done, shouldn't PM Perhaps follow suit, as long as this Pandemic is still fluttering about

Re: Public Mobile response to COVID-19

Lar — Fri, 20 Mar 2020 02:04:57 GMT

@Alan_K Thank you to the whole PM team. I also got the message about Telus donating money to buy medical machines and offering a free online health check.

Totally, wonderfully amazing to see a company like Telus step up in a time of crisis and help in a big way.

Kudos to Telus and PM

Re: Public Mobile response to COVID-19

Korth — Fri, 20 Mar 2020 02:28:17 GMT

PM just gave everybody a free 400 minute international long distance add-on a couple months ago, lol.

But this seems to effectively be free unlimited USA/Canada Talk while in USA - although purchased in 10-day increments then refunded before they expire - until Apr 30.

PM still has to work within their system parameters. And their arrangements with USA carriers (AT&T) are not something entirely within their control.

I think it's a clever workaround. And I know some people who will be very grateful to stay in touch while forbidden from coming home across the border because of this contagion. Now they don't have to buy three (or more) add-ons every month.

Re: Public Mobile response to COVID-19

Fefetim — Fri, 20 Mar 2020 02:32:15 GMT

Telus. Rogers . Koodoo. Bell and Eastlink is unlimited data and international minutes. I'm stitching to Rogers as of now might be smart if you did that too. At least for the next Month