topic no internet in Announcements

[ISSUE RESOLVED] Intermittent Impact to Data Usage

Tiana_V — Sun, 08 Mar 2020 06:24:36 GMT

Update as of March 8th at 1:20am:

A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not fully resolved until 1:05AM EST. We apologize for any inconvenience this may have caused.

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

mpcdesign — Sun, 08 Mar 2020 06:29:55 GMT

Thanks @Tiana_V and the rest of the team in getting the data network back online, especially on a Saturday night. Enjoy the rest of the weekend!

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

Jb456 — Sun, 08 Mar 2020 06:26:00 GMT

Thanks for the update @Tiana_V . Have a good evening!

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

darlicious — Sun, 08 Mar 2020 06:28:13 GMT

@Tiana_V Thanks for the update on the data outage issue and on a weekend to boot. We appreciate the dedication to public mobiles customers and making sure their services are working.

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

wetcoaster — Sun, 08 Mar 2020 06:34:40 GMT

@Tiana_V wrote:
Update as of March 8th at 1:20am:

A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not fully resolved until 1:05AM EST. We apologize for any inconvenience this may have caused.

Thanks for providing an update.

However, while data works again, MMS (pictures) are still coming back with "Message not sent: service not activated on network"

(Zero changes on OS or texting app since the last successful MMS sent and received earlier this afternoon PST, I restarted my phone twice, renewal night will not be until Tuesday...)

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

NDesai — Sun, 08 Mar 2020 06:41:30 GMT

First time i am seeing an announcement this late. Thank you so much @Tiana_V for letting us know at this time.

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

Sarah_D — Sun, 08 Mar 2020 06:50:39 GMT

@wetcoaster Thanks for letting us know. MMS should be fixed now too, sorry for the trouble!

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

computergeek541 — Sun, 08 Mar 2020 07:01:18 GMT

For me at least, data is working again, but I'm noticing that speeds aren't as good as they usually are.

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

zhadj030 — Sun, 08 Mar 2020 10:52:08 GMT

Back again and working in Ottawa since 5 am EST

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

AE_Collector — Sun, 08 Mar 2020 14:57:01 GMT

So this IS referring to reports of inability to use data? The title gave me the impression it was a glitch having to do with data USAGE, IE: significant amounts of data being consumed / disappearing somehow which seems to be a common topic if discussion though I suspect almost always is customer or phone related, not PM related.

AE_Collector

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

Winning247 — Sun, 08 Mar 2020 16:14:23 GMT

Oh I thought it was an issue with my phone after it suddenly stopped working last night. Glad it's fixed

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

Dolphin1 — Sun, 08 Mar 2020 18:27:11 GMT

Tried using data around 9:45pm last night. Found it strange that it was not working. Thank you for letting us know there was an issue. Keeping everyone informed of outages is important.

no internet

haoke2013 — Sun, 08 Mar 2020 20:29:14 GMT

yesterday (March 7, 2020), my account had no internet. A system-wide issue?

Re: no internet

NDesai — Sun, 08 Mar 2020 20:30:19 GMT

@haoke2013 Yes, there was an outage which is now resolved.

https://productioncommunity.publicmobile.ca/t5/Announcements/ISSUE-RESOLVED-Intermittent-Impact-to-Data-Usage/m-p/510943

Re: no internet

XionBunny — Mon, 09 Mar 2020 03:00:24 GMT

That explains why I had data issues, great to see its fixed.

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

gjong26 — Mon, 09 Mar 2020 11:44:20 GMT

Thanks for the update. I was wondering why my phone was intermittent that night. I thought maybe it was due to the time change rollover. Glad things are working now.

Re: no internet

CS_Agent — Mon, 09 Mar 2020 16:08:17 GMT

Hello haoke2013!

Please check the following link for more information: https://productioncommunity.publicmobile.ca/t5/Announcements/ISSUE-RESOLVED-Intermittent-Impact-to-Data-Usage/m-p/510943.

We apologize for the inconvenience this may have caused you.

If you are still experience issues you can submit a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help -> Chat with SIMon.

The Public Mobile Team

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

himu71 — Mon, 09 Mar 2020 17:55:19 GMT

Thanks for the update

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

deonxx76 — Tue, 10 Mar 2020 00:48:14 GMT

From Windsor, Ontario... Still no data.... I did no changes on my APN settings.... Im on a $40 plan. Thank u

Re: [ISSUE RESOLVED] Intermittent Impact to Data Usage

darlicious — Tue, 10 Mar 2020 03:19:57 GMT

@deonxx76 Have you rebooted your phone?