topic Re: [BUG RESOLVED]: Incoming texts not received upon return from US in Announcements

[BUG RESOLVED]: Incoming texts not received upon return from US

Tiana_V — Wed, 29 Jan 2020 16:05:58 GMT

Hey Community,

Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incoming texts would not be received for up to 24 hours.

Our team has successfully identified, implemented, and tested a solution, which was deployed on January 27th. Customers who have purchased a US Roaming Add-On since then should experience no issues receiving text messages once they return to Canada.

We want to thank everyone who flagged this issue to us and for your patience as we worked towards a solution. We are continually focused on improving the reliability of our systems as well as your experience.

- The Public Mobile Team

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

kselmak — Wed, 29 Jan 2020 16:10:01 GMT

This is a great news, many users were getting really frustrated with it.

Thank you

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

Triguy — Wed, 29 Jan 2020 16:14:35 GMT

That is good to know especially for snowbirds returning in the spring.

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

geopublic — Wed, 29 Jan 2020 16:18:58 GMT

Halelujah!!

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

gblackma — Wed, 29 Jan 2020 16:19:53 GMT

@Tiana_V Thanks. Well done. Good to know that you guys aren't just pretty names and selfies on the board.🤔

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

LovesToPM — Wed, 29 Jan 2020 16:33:00 GMT

Great news! 2020 is definitely off to a great start!

First the new promo, then another contest, now this.

And I'm sure there's more pleasant surprises to come.

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

ShawnC13 — Wed, 29 Jan 2020 16:52:58 GMT

@Tiana_V, So glad to hear that a fix has been implemented it has a been a LOOOOONG 3 years waiting for this!!

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

AE_Collector — Wed, 29 Jan 2020 18:14:45 GMT

Yowza! A Golden Starlite Phone award for Public Mobile!

One small step for PM, one giant leap for PM customers!

Thankyou!

AE_Collector

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

CannonFodder — Wed, 29 Jan 2020 17:39:28 GMT

Glad to see something has been fixed..... now I'm wondering when we'll see fixes for the myriad of other issues. OTOH, if they fix all the issues, all of us that hang out on the forums will be losing our lucrative 😉 tech support jobs.

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

Anonymous — Wed, 29 Jan 2020 17:45:17 GMT

@CannonFodder wrote:
Glad to see something has been fixed..... now I'm wondering when we'll see fixes for the myriad of other issues. OTOH, if they fix all the issues, all of us that hang out on the forums will be losing our lucrative 😉 tech support jobs.

Yeah...I just noticed that they added a blurb about the 400 minute countries in the purchase add-ons area...twice. 'Course...people need to read stuff still.

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

AE_Collector — Wed, 29 Jan 2020 18:17:34 GMT

@Anonymous

Uh...yeah. How many "I just subscribed this afternoon and can't see the promotional credit (or referal credit) in my account yet" questions get asked here per week!

AE_Collector

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

computergeek541 — Wed, 29 Jan 2020 23:10:02 GMT

I don't think anyone (even Public) would argue that this fix shouldn't have come much sooner. It's good to hear though that this bug has finally been fixed.

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

RossN — Wed, 29 Jan 2020 23:43:08 GMT

that,s really great news great start for 2020 !!

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

srlawren — Thu, 30 Jan 2020 00:49:04 GMT

@ShawnC13 wrote:
@Tiana_V, So glad to hear that a fix has been implemented it has a been a LOOOOONG 3 years waiting for this!!

@ShawnC13 I guess that old adage still holds up: "Better [3 years] late than never!"

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

darlicious — Thu, 30 Jan 2020 05:25:15 GMT

One small fix at a time and eventually it'll finally all be fixed and we'll all be out of a job!

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

XionBunny — Thu, 30 Jan 2020 13:04:41 GMT

One down 100 more to go.

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

marimacas — Thu, 30 Jan 2020 15:08:04 GMT

Wow, this is a great news. Thanks!

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

srlawren — Thu, 30 Jan 2020 18:18:17 GMT

@darlicious wrote:
One small fix at a time and eventually it'll finally all be fixed and we'll all be out of a job!

@darlicious I would welcome that day!

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

AE_Collector — Thu, 30 Jan 2020 18:27:05 GMT

But as we all know, every time someone works on programming two more bugs are created!

AE_Collector

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

shartomjam — Thu, 30 Jan 2020 19:18:39 GMT

Good news - this was a long time coming. I never personally experienced this bug but many did.