https://productioncommunity.publicmobile.ca/t5/Announcements/System-Maintenance-July-26th-12-00am-to-7-00am-EST/m-p/59794#M3892 <P>Well.. having worked as a Technical Support Agent for an ISP, I can say that there is always room for improvement when it comes to website maintenance and upgrades to certain services and areas of the site itself.</P><P>&nbsp;</P><P>I can only hope that with the upcoming System Maintenance that is scheduled for July 26th, 2016 comes an improvement to the way things are handled by Public Mobile's self serve-system. And please, please.. if Public Mobile can add a payment alert notification to let it's agents know that payment was made, this would avoid a lot of problems that customers such as myself and others have experienced with their accounts suddenly going into suspension or expiration, when payments have already been made.</P><P>&nbsp;</P><P>Please and thank you. I sincerely hope you fix and address issues that plague not only the self-serve area of your site, but also other problematic areas.</P> Mon, 25 Jul 2016 01:30:01 GMT Alex-M 2016-07-25T01:30:01Z https://productioncommunity.publicmobile.ca/t5/Announcements/System-Maintenance-July-26th-12-00am-to-7-00am-EST/m-p/59735#M3889 <P><SPAN>This means that from <STRONG>12:00am to 7:00am on July 26th</STRONG>&nbsp;</SPAN>you won't be able to do the following:</P> <P>&nbsp;</P> <UL> <LI>Access your Self-Serve account</LI> <LI>Activate a new account</LI> </UL> <P><IMG src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/1946iA49200824569AB1D/image-size/original?v=v2&amp;px=-1" border="0" alt="maintenance.jpg" title="maintenance.jpg" /></P> <P><SPAN>Please excuse us for any inconvenience this&nbsp;may cause.&nbsp;</SPAN></P> Sun, 24 Jul 2016 15:03:47 GMT https://productioncommunity.publicmobile.ca/t5/Announcements/System-Maintenance-July-26th-12-00am-to-7-00am-EST/m-p/59735#M3889 Shazia_K 2016-07-24T15:03:47Z https://productioncommunity.publicmobile.ca/t5/Announcements/System-Maintenance-July-26th-12-00am-to-7-00am-EST/m-p/59794#M3892 <P>Well.. having worked as a Technical Support Agent for an ISP, I can say that there is always room for improvement when it comes to website maintenance and upgrades to certain services and areas of the site itself.</P><P>&nbsp;</P><P>I can only hope that with the upcoming System Maintenance that is scheduled for July 26th, 2016 comes an improvement to the way things are handled by Public Mobile's self serve-system. And please, please.. if Public Mobile can add a payment alert notification to let it's agents know that payment was made, this would avoid a lot of problems that customers such as myself and others have experienced with their accounts suddenly going into suspension or expiration, when payments have already been made.</P><P>&nbsp;</P><P>Please and thank you. I sincerely hope you fix and address issues that plague not only the self-serve area of your site, but also other problematic areas.</P> Mon, 25 Jul 2016 01:30:01 GMT https://productioncommunity.publicmobile.ca/t5/Announcements/System-Maintenance-July-26th-12-00am-to-7-00am-EST/m-p/59794#M3892 Alex-M 2016-07-25T01:30:01Z