topic Re: System Maintenance - July 3rd in Announcements

UpdatedSystem Maintenance - July 3rd, 4th

Shazia_K — Mon, 04 Jul 2016 01:33:58 GMT

This means that from 9:00pm July 3rd to 10:00am (EST) July 4th you won't be able to do the following:

Access your Self-Serve account
Activate a new account

Please excuse us for any inconvenience this causes over the Canada Day long weekend.

Re: System Maintenance - July 3rd

kav2001c — Sat, 02 Jul 2016 02:09:43 GMT

Site is generating an error message today, is this related?

Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

Re: System Maintenance - July 3rd

David_J — Sat, 02 Jul 2016 05:03:31 GMT

Hello @kav2001c

We've had to expand the maintenance window as some unexpected issues arose. While the self serve and activation portals are down, calling, texting and data service is unaffected

Apologies for any inconvenience this causes.

Re: System Maintenance - July 3rd

Jeremy_M — Sat, 02 Jul 2016 17:55:47 GMT

All systems should be functional, please excuse for any inconveniences this may have caused.

Re: System Maintenance - July 3rd

makkahn28 — Sat, 02 Jul 2016 20:37:17 GMT

@Jeremy_M, it's not yet the July 3rd lol, Only July 2nd

Re: System Maintenance - July 3rd

Jeremy_M — Sun, 03 Jul 2016 11:08:39 GMT

My Bad

Re: UpdatedSystem Maintenance - July 3rd, 4th

smilee — Mon, 04 Jul 2016 12:11:52 GMT

I hope has a result of system maintenance that customers trying to make payment will not lose any rewards. I tried many times before realizing that the site was down. Today when I applied my payment it told me that my account had been suspended. I don't think it is fair to take away rewards because of the inability to make a payment.

Re: UpdatedSystem Maintenance - July 3rd, 4th

Shazia_K — Mon, 04 Jul 2016 14:26:52 GMT

Hello @smilee,

I'm sorry about this,

You won't be losing any rewards, they will be applied automatically once the plan is renewed.

Can you confirm whether the service is functional?

Thanks,

Shazia

topic Re: System Maintenance - July 3rd in Announcements

**Updated**System Maintenance - July 3rd, 4th

Re: System Maintenance - July 3rd

Re: System Maintenance - July 3rd

Re: System Maintenance - July 3rd

Re: System Maintenance - July 3rd

Re: System Maintenance - July 3rd

Re: **Updated**System Maintenance - July 3rd, 4th

Re: **Updated**System Maintenance - July 3rd, 4th

UpdatedSystem Maintenance - July 3rd, 4th

Re: UpdatedSystem Maintenance - July 3rd, 4th

Re: UpdatedSystem Maintenance - July 3rd, 4th