topic Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST in Announcements

System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

Alex_G — Wed, 23 Oct 2019 18:13:05 GMT

This means that between October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Re: Hardware refresh - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

totalUser — Wed, 23 Oct 2019 17:14:06 GMT

Good to know for those who want to manually pay before renewal on 25th

Thanks

Re: Hardware refresh - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

computergeek541 — Wed, 23 Oct 2019 17:14:40 GMT

on the last day of a promotion?

Re: Hardware refresh - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

totalUser — Wed, 23 Oct 2019 17:15:12 GMT

@computergeek541 wrote:

on the last day of a promotion?

I was actually thinking the same, but then it's only until 10am, so there's still 14 more hours.

But if i was going for it i would be more upset about the whole 24th being out, starting midnight. It's the second last day that probably sees most of action. Gonna be really busy on 25th

Re: Hardware refresh - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

totalUser — Wed, 23 Oct 2019 17:15:39 GMT

Hi @Alex_G

Could you please confirm that it starts at midnight 24th and ends 34 hours later 10am 25th.

Thanks

Re: Hardware refresh - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

popping — Wed, 23 Oct 2019 17:16:05 GMT

I interpret hardware refresh as hardware upgrade.

I hope that PM system will run a bit faster.

One of my account payment due date is Oct 25th and renewal on Oct 26 after midnight. Have my finger crossed...

Re: Hardware refresh - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

jor123 — Wed, 23 Oct 2019 17:16:29 GMT

Hopefully performance/stability is improved!

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

MoreYummy — Thu, 24 Oct 2019 03:36:55 GMT

what do they fix this time?

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

cellphoneuser1 — Thu, 24 Oct 2019 05:00:51 GMT

Did anyone notice that the times have quietly changed? It starts and ends 2 hours earlier now. They probably didn't want to push it too far into the workday.

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

darlicious — Thu, 24 Oct 2019 05:05:55 GMT

@MoreYummy wrote:
what do they fix this time?

@MoreYummy Is was mentioned that they plan on fixing the 24hr delay in getting texting back after using US roaming add ons.....

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

Felicia2_pynn — Thu, 24 Oct 2019 06:12:42 GMT

Was wondering why I was having so much trouble

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

cavemantoronto — Thu, 24 Oct 2019 07:21:16 GMT

@Felicia2_pynn wrote:
Was wondering why I was having so much trouble

That's tomorrow for system maintenance.

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

danielj — Thu, 24 Oct 2019 10:56:45 GMT

Appreciate the notice.

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

will13am — Thu, 24 Oct 2019 11:07:39 GMT

I hope this is more than a hardware refresh. Hopefully they are fixing the bug that is affecting the rewards payout.

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

totalUser — Thu, 24 Oct 2019 14:02:18 GMT

Ok great that you corrected the time, that originally sounded a bit too long.

Thanks for the update

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

jo75 — Thu, 24 Oct 2019 14:36:57 GMT

Bonjour j'ai essayé de faire un nouveau compte hier soir et ma carte SIM ne fonctionne pas dans mons cellulaire sa mentionne carte sim non prise en charge est-ce que je doit recommencé mon appliquation ou que cela va être ok après la maintenance terminé

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

stonehead — Fri, 25 Oct 2019 03:26:16 GMT

can you still money to your account when the site is under maintenance?

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

popping — Fri, 25 Oct 2019 03:33:48 GMT

@stonehead wrote:
can you still money to your account when the site is under maintenance?

No. Wait until tomorrow.

I dialed 611 and cannot add money to my account.

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

computergeek541 — Fri, 25 Oct 2019 04:24:51 GMT

@will13am wrote:
I hope this is more than a hardware refresh. Hopefully they are fixing the bug that is affecting the rewards payout.

What's the wager on if this "hardware refresh" will introduce some type of new bug?

Re: System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

darlicious — Fri, 25 Oct 2019 07:11:24 GMT

@computergeek541 wrote:
@will13am wrote:
I hope this is more than a hardware refresh. Hopefully they are fixing the bug that is affecting the rewards payout.
What's the wager on if this "hardware refresh" will introduce some type of new bug?

@computergeek541 Seems like it added a precursor bug already with the missing rewards. Oooooh....its going to make for a very scary Halloween week. What kind of spook, ghoul or goblin will haunt your account?