topic Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET in Announcements

System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Julie_D — Thu, 01 Aug 2019 20:22:57 GMT

This means that between August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

Heads up! If your renewal is coming up, we'd recommend that you complete it before 10: 00 PM ET

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

dna2016 — Fri, 02 Aug 2019 13:54:13 GMT

@Julie_D Thanks for the heads up, really appreciate it. Hopefully this will finally fix those new activation problems.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Lieux — Fri, 02 Aug 2019 13:55:05 GMT

@Julie_D wrote:

This means that between August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET you won't be able to do the following:

Access your Self-Serve account

Activate a new account

Heads up! If your renewal is coming up, we'd recommend that you complete it before 10: 00 PM ET

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

I don't understand...why a message from a GREAT NEIGHBOUR??? Is it a good announcement???

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

geopublic — Fri, 02 Aug 2019 13:55:45 GMT

@dna2016 wrote:

@Julie_D Thanks for the heads up, really appreciate it. Hopefully this will finally fix those new activation problems.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

computergeek541 — Fri, 02 Aug 2019 13:56:18 GMT

@Lieux wrote:
I don't understand...why a message from a GREAT NEIGHBOUR??? Is it a good announcement???

Only moderators and PM staff can start threads in the Annoucements section, although you're right that it's a little strange that there's no PM logo beside her username.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

ChuckYeah — Thu, 01 Aug 2019 20:26:29 GMT

My renew date is Aug 4, but I'm wondering if my date was the 5th should I expect any issues with my account renewal? I'm sure 3 percent or so of our fellow PM users would like to know. @Julie_D @Alan_K

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Anonymous — Thu, 01 Aug 2019 20:29:23 GMT

@ChuckYeah wrote:
My renew date is Aug 4, but I'm wondering if my date was the 5th should I expect any issues with my account renewal? I'm sure 3 percent or so of our fellow PM users would like to know. @Julie_D @Alan_K

If there's a planned event announced, many people would pre-load funds just to minimize possible hiccups.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

XionBunny — Thu, 01 Aug 2019 20:38:52 GMT

@Julie_D wrote:
This means that between August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account
Heads up! If your renewal is coming up, we'd recommend that you complete it before 10: 00 PM ET
We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Yay! smash those bugs!

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

mrraymond — Fri, 02 Aug 2019 06:08:33 GMT

Hi, Julie! I know you're talking beyond a few days later, but unfortunately something has been going wrong. I tried to access to my accept but it always has feedback an error message page until this moment. Plz figure it out. Thx!

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

mrraymond — Fri, 02 Aug 2019 06:11:17 GMT

*to my account...

(sorry!)

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

danielj — Fri, 02 Aug 2019 10:06:20 GMT

@Julie_D Thanks for the heads up, we do appreciate it. The more notice we get for these types of things the better. Try to keep us in the loop for theis type of thing as much as possible

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

will13am — Fri, 02 Aug 2019 12:20:11 GMT

@XionBunny wrote:
@Julie_D wrote:
This means that between August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account
Heads up! If your renewal is coming up, we'd recommend that you complete it before 10: 00 PM ET
We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Yay! smash those bugs!

And hopefully not introduce new strains.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

will13am — Fri, 02 Aug 2019 12:21:28 GMT

@ChuckYeah wrote:
My renew date is Aug 4, but I'm wondering if my date was the 5th should I expect any issues with my account renewal? I'm sure 3 percent or so of our fellow PM users would like to know. @Julie_D @Alan_K

At the risk of sounding negative, I vote also for preloading funds a couple of days before.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

kevinqqh — Fri, 02 Aug 2019 15:07:07 GMT

Thanks for reminding .

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Haiggy — Fri, 02 Aug 2019 15:24:10 GMT

Seems like odd timing for an outage as this is a consumer-level product. Not sure why you'd choose to take your website down on a long weekend, but hey...

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

funpig — Fri, 02 Aug 2019 20:25:14 GMT

The website was down last night from about 8PM Pacific August 1 to this morning August 2. Initially the website said it was for maintenance and then all I got was a server error message. My first renewal and auto pay was on the exact same date and time. I am happy to report, there was no loss of cell service and I woke up this morning to find that the renewal and autopay worked and I got all my rewards.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Psygineer — Mon, 05 Aug 2019 14:29:13 GMT

@Haiggy wrote:
Seems like odd timing for an outage as this is a consumer-level product. Not sure why you'd choose to take your website down on a long weekend, but hey...

It's not a long weekend for everyone!

It seems like a good day to do it in all honesty. Retail locations are shut down for the stat (for those who get the stat) so there won't be interuptions to in-store activations and it's less likely that people will be activating their store bought SIM on a day other than the day they bought it on or at the end of their billing cycle (which this day is unlikely to be). Mailed SIMs won't arrive today due to the post office not operating today so another source of activations has been minimized. All in all, probably the most optimal day they could have taken!

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

SCH — Mon, 05 Aug 2019 18:22:45 GMT

Sadly I had no reminder from PM of my bill and this information was not recieved on my phone and my service was disconnected. On the morning of August 5, I was sending some time sensitive texts and had no idea my service had been suspended. Then it took numerous attempts to pay my two phone bills as the online service was refusing to process them. Then the funds that had been remaining in the account were somehow removed and recredited upon full payment. Very disappointed.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

ChuckYeah — Tue, 06 Aug 2019 01:22:08 GMT

Will the signup website show a message telling people that the system maintenance is happening. I don't see anything there yet, but maybe it will show up at 10pm ET.

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

ChuckYeah — Tue, 06 Aug 2019 02:03:26 GMT

@ChuckYeah wrote:
Will the signup website show a message telling people that the system maintenance is happening. I don't see anything there yet, but maybe it will show up at 10pm ET.

Yup, it's there now, thanks!