topic Re: [Issue Resolved] Plan data not renewing in Announcements

[Issue Resolved] Plan data not renewing

Alan_K — Fri, 10 May 2019 20:19:57 GMT

Most Recent Update

4:00 PM ET - May 10 2019

Hey Community,

Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community team

Updates

Please click the spoiler for a full history of this service issue to date.

12:30 PM ET - May 10, 2019

Hey Community,

Yesterday we identified a technical issue affecting select customers who recently renewed their plan, in which the data in their plan did not renew.

Our technical team is currently working on a solution, and will have an update later this afternoon. Meanwhile, a $0 500 MB Data Add-On has been applied on affected accounts to get you up and running while we sort this out.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community team

Re: [Fix in progress] Plan data not renewing

Anonymous — Fri, 10 May 2019 16:54:14 GMT

Nice work @Alan_K! That's how you do it. Let the customers know what's going on rather than being in the dark. There's some positive reinforcement for you. 🙂

How's it going with the $15 plan and not being able to text out for some people?

Re: [Fix in progress] Plan data not renewing

will13am — Fri, 10 May 2019 17:49:49 GMT

I applaud the effort taken to let affected customers know of service issues in a timely manner here than having to find out what is going on over at Mobile Syrup. Keep up the good work!

Re: [Fix in progress] Plan data not renewing

H_PM — Fri, 10 May 2019 18:41:35 GMT

I have the same issue with the $15 plan (not being able to text out).

I just moved into this plan recently (8th may)

Hope they will comeout with a solution

Re: [Fix in progress] Plan data not renewing

TheOldVR — Fri, 10 May 2019 18:46:05 GMT

Good to see proactive communication and action.... hope it gets resolved soon!

Re: [Fix in progress] Plan data not renewing

Chipster — Sat, 11 May 2019 14:21:10 GMT

If you're new to PM let me encourage you to stay. My 4 family members are on our 3rd year. We've only had a minor billing problem on one person one time. Resolved within a few days. Between our 4 family members we've gotten 10 people to join. They all stayed on so far. One of my friends son's has gotten 8 more referrals. It's incredible.

If you're not new to PM and simply moved to the $15 plan---then best of luck. Hope it's resolved soon. 🙂

Re: [Issue Resolved] Plan data not renewing

Arman — Sat, 11 May 2019 15:49:09 GMT

another fake announcement from Alan_K. LOL

Re: [Issue Resolved] Plan data not renewing

CalvinW — Sat, 11 May 2019 15:52:45 GMT

Now go fix the call dropping issue. It's not even close to being resolved.

Re: [Issue Resolved] Plan data not renewing

husdaman — Sat, 11 May 2019 18:14:51 GMT

Hi there,

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?

Re: [Issue Resolved] Plan data not renewing

Lieux — Sat, 11 May 2019 18:16:25 GMT

@husdaman a écrit :
Hi there,

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?

I already have read many messages like this...write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: [Issue Resolved] Plan data not renewing

husdaman — Sat, 11 May 2019 18:21:54 GMT

Thank you

Re: [Issue Resolved] Plan data not renewing

Arman — Sat, 11 May 2019 19:05:26 GMT

would you able to solve the issue of inability to sent text as well. thank you

Re: [Fix in progress] Plan data not renewing

Arman — Sat, 11 May 2019 19:07:34 GMT

I have this issue since May 1st. No response so far.

Re: [Issue Resolved] Plan data not renewing

Jessmir88 — Sun, 12 May 2019 06:31:43 GMT

My data still does now work. I have rebooted and made sure my data in

Is active in phone settings.

Re: [Issue Resolved] Plan data not renewing

ashiskhadka51 — Sun, 12 May 2019 07:38:34 GMT

Hope this gets fixed as soon as possible

Re: [Issue Resolved] Plan data not renewing

dmannk — Sun, 12 May 2019 13:04:31 GMT

By the solution being implemented, does this mean that the issue is currently solved? Or on its way to be, with a specific solution identified? I am still unable to use my plan data (May 12) although I am able to use some Add-On data.

Re: [Issue Resolved] Plan data not renewing

Arman — Sun, 12 May 2019 14:24:49 GMT

If you have Data issue, It may be related to APN setting.

Re: [Issue Resolved] Plan data not renewing

Jessmir88 — Sun, 12 May 2019 14:27:08 GMT

Apn settings don't change suddenly.

And yes I have verified the settings . Everything is unchanged

Re: [Issue Resolved] Plan data not renewing

Dunkman — Sun, 12 May 2019 14:30:42 GMT

@ashiskhadka51 @dmannk @Jessmir88

According to Public mobile, this issue is "resolved." If you are still having issues with plan data not renewing, you should contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: [Issue Resolved] Plan data not renewing

Arman — Sun, 12 May 2019 14:33:17 GMT

I have sent and no response after a week.