topic Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET in Announcements

System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

MobileStar — Fri, 03 May 2019 17:29:28 GMT

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

geopublic — Fri, 03 May 2019 17:31:19 GMT

@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account
We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Thanks for the update.I guess the fix is in.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

SD08 — Fri, 03 May 2019 17:34:16 GMT

Thanks for the heads up.

(Fortunately for me, this happens a day after my scheduled renewal. )

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

Anonymous — Fri, 03 May 2019 17:47:05 GMT

@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.

Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

geopublic — Fri, 03 May 2019 17:50:19 GMT

@Anonymous wrote:
@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.
Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.

A number of customers are reporting that their service is back up so who knows maybe they already started....

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

Anonymous — Fri, 03 May 2019 17:52:34 GMT

@geopublic wrote:

@Anonymous wrote:
@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.
Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.
A number of customers are reporting that their service is back up so who knows maybe they already started....

Yes I know. I would imagine those are being dealt with manually by the mods. The "fix" is probably so they don't have to do anything manually. And maybe other things.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

geopublic — Fri, 03 May 2019 17:55:44 GMT

@Anonymous wrote:
@geopublic wrote:

@Anonymous wrote:
@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.
Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.
A number of customers are reporting that their service is back up so who knows maybe they already started....
Yes I know. I would imagine those are being dealt with manually by the mods. The "fix" is probably so they don't have to do anything manually. And maybe other things.

Yup. Hopefully all goes well and they fix everything without afftecting anything else..

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

will13am — Fri, 03 May 2019 17:56:12 GMT

@geopublic wrote:
@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account
We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Thanks for the update.I guess the fix is in.

The worry is never about what might be fixed. The concern is what will be left broken unintentionally.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

geopublic — Fri, 03 May 2019 17:58:34 GMT

@will13am wrote:
@geopublic wrote:
@MobileStar wrote:
This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account
We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Thanks for the update.I guess the fix is in.
The worry is never about what might be fixed. The concern is what will be left broken unintentionally.

@will13amWell said!

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

ladybiz — Fri, 03 May 2019 18:01:59 GMT

My service is back up. Let's hope it stays that way.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

smp99 — Fri, 03 May 2019 18:14:06 GMT

Really - if this has to do with the service outages - fix it tonight!

If it does not have to do with the service outage, maybe let us know that you are aware of the issues people are having and possible short term steps users can do to try and get things working again

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

Klane — Sat, 04 May 2019 01:20:28 GMT

@ladybiz wrote:
My service is back up. Let's hope it stays that way.

Sadly this is how bad the service is... we need to Pray our phones may work today.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

Gorgen — Sun, 05 May 2019 14:34:05 GMT

Hello,

Thank you very much for the heads up on this outage. Excellent communication.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

charlescloud — Wed, 08 May 2019 04:20:24 GMT

May 7th. I still have no service. $45 plan was paid for on April 22.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

LovesToPM — Wed, 08 May 2019 04:25:57 GMT

@charlescloud wrote:
May 7th. I still have no service. $45 plan was paid for on April 22.

This is a public user community forum.
If you have not already contacted the moderator team, you can do so here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is usually few hours to 2 days.

Re: System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

hairbag1 — Wed, 08 May 2019 04:27:36 GMT

@charlescloud wrote:
May 7th. I still have no service. $45 plan was paid for on April 22.

You've have no service since Apr 22 ? Is this a new service or renewal ?