topic Re: Coming this week: Improvements to the Get Started Page in Announcements

NOW LIVE: Improvements to the Get Started Page

Brooke_C — Thu, 06 Jun 2019 16:09:57 GMT

Hey Community,

We’re happy to share that this week we’ll be making some improvements to our Get Started webpage. These changes continue our journey to make your experience as clear and simple as possible!

Here is what’s new :

Updated Phone Compatibility Checker: Checking your phone’s compatibility with our network is now more accurate than ever

We’re updating the database we use to confirm whether your device is compatible with our network, providing you with more reliable results.
Like in the past version, it will be a 2-step process where you can check network compatibility, as well as if your phone is marked as lost or stolen. This makes sure you join us without a hitch!
We’ve partnered with willmyphonework.net to make this improvement and, as a result, the new compatibility checker offers tons of phone brands and models that you can choose from. If you by chance can’t find your make and/ or model, provide feedback directly here.

New Store Locator Map: Finding the nearest Public Mobile retailer and payment voucher locations by you is easier

Now, you can find the store nearest to you under the ‘Buy a Public Mobile SIM card’ step. Simply enter your address, city or postal code, and select ‘Search’.
Looking for a store that sells payment vouchers or instant top ups? Scroll down to the bottom of this page, select payment vouchers, click on the company’s logo and it will take you to their store locator to find the one nearest you.
We recommend that you call the store in advance of driving to a payment voucher location. Each store is responsible for their own availability, and it’s better to be safe than sorry!

Introducing Store Feedback Capability: Providing feedback on your store experience is simpler than ever

We love hearing your feedback and take what you share to heart. As we continued to launch in more retail locations, we saw an increasing amount of feedback on your store experiences.
Now, you can leave a review of your store experience by selecting ‘Find a Store’ under step 2 on the Get Started page or by selecting the option in the footer of our website. You can also access it here.

Let us know what you think by commenting below!

-Public Mobile Community Team

Re: Coming this week: Improvements to the Get Started Page

Anonymous — Tue, 16 Apr 2019 15:25:54 GMT

@Brooke_C

Nice! Really like the store feedback idea. That will help a lot with people just wanting to get a SIM alone. I added feedback on my "local" Walmart.

They weren't terrible 🙂

The voucher part is a nice reference but it is very important to call ahead (or check them without expectation) as the Home Depot and one of the Shoppers in my area don't sell them.

Thanks for the updates.

Re: Coming this week: Improvements to the Get Started Page

chrisbasm — Tue, 16 Apr 2019 15:09:00 GMT

Awesome!

Re: Coming this week: Improvements to the Get Started Page

hycm53 — Tue, 16 Apr 2019 16:54:19 GMT

Excellent!

Re: Coming this week: Improvements to the Get Started Page

LovesToPM — Tue, 16 Apr 2019 17:08:23 GMT

Very nice improvements overall. Good to know we can leave review feedback by store, sales rep, etc.

Re: Coming this week: Improvements to the Get Started Page

stonechucker — Tue, 16 Apr 2019 17:30:29 GMT

@Brooke_C, I've sent a PM with information on an incorrect map location and address for a retailer.

Thanks!

Re: Coming this week: Improvements to the Get Started Page

pm-smayer97 — Wed, 17 Apr 2019 02:48:25 GMT

@Brooke_C

Not sure if the change to this page will also included fixing the Store Locator page (since it links to it). In case it does not, please take a look at the following:

Problem with Store Locator

Re: Coming this week: Improvements to the Get Started Page

Anonymous — Wed, 17 Apr 2019 03:20:36 GMT

@pm-smayer97 wrote:
@Brooke_C
Not sure if the change to this page will also included fixing the Store Locator page (since it links to it). In case it does not, please take a look at the following:

Problem with Store Locator

~~I agree. It worked fine for me initially but now not. Glad I'm not alone 🙂~~

Edit: False alarm. Now it works. It didn't a little while ago.

Are the reviews being moderated? Will everyone be able to see them? If moderated, what sort of time delay?

Re: Coming this week: Improvements to the Get Started Page

cavemantoronto — Wed, 17 Apr 2019 05:01:14 GMT

Knowing where to buy voucher is good for when autopay fails and you need to know where to buy a voucher. If your phone stops working because of payment issue, you don't want to guess where to go to buy.

Re: Coming this week: Improvements to the Get Started Page

dna2016 — Wed, 17 Apr 2019 18:26:17 GMT

@Brooke_C this is awesome, definitely a much needed addition to the page. Really like the store locator option. Suggest as a penalty to Walmart to not include them on this locator, lol. Since they don;t seem to want to do things the right way, this can be their "punishment".

Also the feedback option I think is crucial, because it will give you guys better tracking/monitoring capabilities, and hopefully depending on the frequency, you'll be able to act o some of the feedback your getting about these retailers (i.e. Walmart specifically).

Re: Coming this week: Improvements to the Get Started Page

youbme — Wed, 17 Apr 2019 20:31:53 GMT

Excellent! The store locator is very helpful, and I've already left some feedback for the two Walmart stores I've dealt with in my area.

Would it be possible make the reviews public? This way potential customers can do their research and seek out locations with better reviews.

Re: Coming this week: Improvements to the Get Started Page

TheOldVR — Thu, 18 Apr 2019 15:49:45 GMT

Phone compatibility tool is a great idea, questions on that topic come up all the time!

Good stuff!

Re: Coming this week: Improvements to the Get Started Page

Brooke_C — Thu, 18 Apr 2019 17:37:30 GMT

Thanks @stonechucker! I've passed this info along so that the update can be made.

Re: Coming this week: Improvements to the Get Started Page

trishe — Sat, 20 Apr 2019 18:00:38 GMT

Store feedback: At our local Walmart the phone sales staff were kind knowledgeable & efficient. We were pleasantly surprised that the SIM cards cost nothing upon in store activation. Thank you

Re: Coming this week: Improvements to the Get Started Page

Patrick_R — Sat, 20 Apr 2019 18:28:03 GMT

Great thanks for the improvements

Re: Coming this week: Improvements to the Get Started Page

hamaida — Sat, 20 Apr 2019 19:13:35 GMT

@Brooke_C Thank you thats very nice, good luck!

Re: Coming this week: Improvements to the Get Started Page

Patrick_R — Sat, 20 Apr 2019 19:16:13 GMT

Welcome

Re: Coming this week: Improvements to the Get Started Page

hamaida — Sat, 20 Apr 2019 19:28:23 GMT

@Brooke_C I hope to see new cheap and good plans soon.

Re: Coming this week: Improvements to the Get Started Page

Patrick_R — Sat, 20 Apr 2019 19:30:58 GMT

Me too that be great

You think they might with the rollout of kiosk's?

Re: Coming this week: Improvements to the Get Started Page

trishe — Sun, 21 Apr 2019 08:12:25 GMT

My friends I recommended & I were pleasantly surprised to find out that there was no charge for the SIM upon activation at our local Walmart. It may be a temporary offer of Public Mobile but the staff there were efficient kind & knowledgeable. Our pre owned phones worked without a comparability check. I hope your getting started page might help more with people who are newer to phones in general as some do not access internet ever may require a grandchild or someone to communicate for them. Hopefully in future your cellular phone service might have an old fashioned telephone operator for assistance especially for newbies or even oldies.