topic Re: System Maintenance Jan 9th -10th in Announcements

System Maintenance Jan 9th -10th

Jeremy_M — Sat, 09 Jan 2016 15:43:00 GMT

This means from Saturday at 9 pm (Est) to Sunday at 8:00 am (Est) you won't be able to do the following:

Access your Self-Serve account to make a payment
Activate a SIM card
Swap your SIM
Change your phone number or port-in a number

Please excuse us for any inconveniences.

Re: System Maintenance Jan 9th -10th

makkahn28 — Sun, 10 Jan 2016 05:46:14 GMT

Hopefully PM will add some additional features to self-serve, and perhaps the data-gauge so ppl can determine how much data they have used too

Re: System Maintenance Jan 9th -10th

Courtman — Tue, 11 Dec 2018 07:06:18 GMT

Need my account number now cannot wait what's going on

Re: System Maintenance Jan 9th -10th

dezn — Tue, 11 Dec 2018 22:09:39 GMT

Edit: Had maintenance on December 10th so couldn't log in.

Re: System Maintenance Jan 9th -10th

Carld123 — Tue, 11 Dec 2018 11:16:06 GMT

@dezn

This thread is from 2016...so whatever issue you have is not from this....

Re: System Maintenance Jan 9th -10th

srlawren — Tue, 11 Dec 2018 16:27:43 GMT

@Courtman wrote:
Need my account number now cannot wait what's going on

@Courtman what's that got to do with maintenance that took place just shy of 3 years ago?

Your account number can be found by signing into your self-serve account. If you can't sign in, try the forgot password feature. If that doesn't work (sometimes it works well, other times it send the email way too late and the link has already expired), then reach out to the moderator team via community private message. You can learn how to do so here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745